Lovering Volvo Cars Nashua | Page 28

Lovering Volvo Cars Nashua responded

Dear MrHockey, We are very sorry to hear about your experience. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews are evidence of this fact. When you originally visited our dealership on Friday, we knew you were interested in the S80 after spending quite a bit of time with your sales person. We also knew you wanted to speak to your spouse to make sure you were making the right choice. At this point, we offered you the option to take the vehicle home on an overnight drive and put a deposit on the vehicle. We understood when you decided not to pursue this option that you had plans for the evening and planned to come back to see us the following day. When you had called your sales person the next day (Saturday) to inform him of your pending visit the vehicle in question was in the front line available for sale. Your sales person again offered you the option to put a deposit on the vehicle to make sure it was available upon your arrival. We understand that you did not feel completely comfortable doing this. Weekends are very busy in the showroom and unfortunately someone had come in the dealership to look at that specific vehicle with a different sales consultant in the hour it took for you to travel to the dealership. It is our company policy to give the customer in the vehicle the first right of refusal as we feel it is the fairest option. This type of situation does happen from time to time where we have multiple customers interested in the same vehicle. It's our goal to be able to help everyone but sometimes our limited availability prevents us from doing so. Our offer to sell you a year newer S80 3.2 at the same price still stands should you decide to work with us. We will also bring the vehicle to your home or work for your evaluation. We know you invested a lot of time in this process and we feel badly about this situation. Please feel free to reach out to me directly. Best Regards, Ricky Lovering

MrHockey responded

Like that old girlfriend who two-timed you... The vehicle viewed on the Friday we decided a "no" on. The vehicle I called on and went to see on the next day was a completely different one. When I phoned, I was NOT offered the option of a deposit on it (nor would any sensible human being do so based on an internet set of pictures and a write-up. It had failed its local emissions testing a couple of times on arrival to NH... so does that not send up a red flag?). It seemed reasonable that when I called and said I was on the way to see the vehicle (that was confirmed still available) the polite thing would have been to allow me the chance to see and bid on the vehicle even if someone else came in AFTER I was en route. But, it's business and a buck is a buck, I guess. Doesn't matter who you disrespect to do it. Good luck to the new owners. It was kind, ultimately, for them to offer a newer pre-owned vehicle at the price of the one I missed and even to drive it down to my home. To bad that offer came AFTER I put up my initial review here (almost a week after "the incident"). Well, not to say YOU won't be treated better there but for me, it's like that old girlfriend who cheats on you then decides she wants you back: Sorry honey, the trust has been broken and without that in a relationship, you have nothing. I have moved on and am driving my Volvo S80 "Executive" from elsewhere (and boy is she a hottie!). BTW: The Volvo S80 (in general) is a terrific car. I was sold on one at first test drive. I have never previously owned a Volvo.

Lovering Volvo Cars Nashua responded

Thank you for allowing us to the opportunity to work with you and complete your state inspection. We look foward to seeing you at your next service ! John Chaput Service & Parts Director

Lovering Volvo Cars Nashua responded

Thank you very much for taking the time to post your review. Our Staff works extremely hard to earn your valued service business and I am happy that their efforts have earned positive feedback. We appreciate that you have chosen Lovering Volvo for your automotive needs and look foward to providing you with the same outstanding service in the future. Drive Safely, John Chaput Service and Parts Director

Lovering Volvo Cars Nashua responded

William, It is our hope that after your follow up visit at Lovering Volvo's service department, we have demonstrated to you our commitment to customer satisfaction. The follow up evaluation did confirm our initial recommendation to replace the front control arm bushings on your vehicle. As per our conversation prior to your return visit, Lovering Volvo covered all the charges associated with replacing the bushings to earn your trust and loyalty for future servicing with us. It was important for us to resolve this matter to your 100% satisfaction. Regards, John Chaput Service and Parts Director