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Lovering Volvo Cars Nashua

Nashua, NH

4.9
331 Reviews

180 Daniel Webster Highway

Nashua, NH

03060

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Showing 331 reviews

May 07, 2015

An Outstanding Car Buying Experience at Lovering Volvo We worked with Jeremy Hicks at Lovering Volvo. Not only did he take the time to help me find the right Volvo for my needs, but he went well out of hi More

by volvorating2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hicks
Jun 08, 2015 -

Lovering Volvo Cars Nashua responded

Hello volvorating2015, Thank you so much for your feedback. We appreciate your kind words, and we're glad you are happy with Jeremy's service. At Lovering Volvo we strive to make every customer experience an out-of-this-world experience. We appreciate your recommendation and look forward to helping you for years to come. Thank you again and please let me know if you have any additional comments or concerns. Kind Regards, Ricky Lovering Operations Manager

May 01, 2015

I Can Overlook Everything But Returning my car to me filthy. This forgiveness includes not testing the vehicle prior to delivery (none of the steering wheel features were functiona More

by Rose
Recommend Dealer
No
Employees Worked With
Daniel Melville
May 10, 2015 -

Rose responded

I just want to follow-up to this review, Dan Melville went out of his way to call me to rectify the issue. He really was a pleasure to work with, and as I stated initially, was not in any way at fault for the poor experience I had at Lovering. Further, Dan offered to pick the car up, have the car cleaned at my convenience and returned, gestures which I do appreciate.

April 14, 2015

Lovering Volvo purchase I recently purchased an XC60 from Lovering Nashua. Andrew Donaghue was my salesman who was most professional and attentive to my needs. I have owned More

by carreview
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Lovering, Cheryl Baldassaro, Anita Davidson
March 23, 2015

Responsive Communications Reached out to Lovering to get more information on a XC60. Heather was super responsive, calling back quickly several times. Although we didn't end up More

by Ian23
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Gilman
Mar 24, 2015 -

Lovering Volvo Cars Nashua responded

Hi Ian, Thank you so much for taking the time to share your experience. It’s our goal to provide an out-of-this-world car buying experience, and we’re very happy to hear of your positive interactions with our dealership. I will be sure to share your feedback with Heather and the rest of our staff. We would greatly appreciate it if you would consider us for any of your vehicle service or maintenance needs. Enjoy your new vehicle! Kind Regards, Rick Lovering Operations Manager

February 02, 2015

New Purchase Lovering Volvo continues to be an exceptional dealership. No surprises as everything is upfront. The people at Lovering really make the experience ple More

by MikeT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Donahgue
Feb 03, 2015 -

Lovering Volvo Cars Nashua responded

Hi Mike, I am very happy to hear about your recent experience at our Lovering Volvo of Nashua store and that we continue to live up to your expectation of outstanding customer service. Our goal is to make sure you leave in love with your vehicle and with an experience that was nothing less than out-of-this-world! All of us here at Lovering are very appreciative of your continued business. Congratulations on your new vehicle and please do not hesitate to reach out to us for any of your future vehicle needs. Warm regards, Ricky Lovering Operations Manager

January 14, 2015

This is why car dealers have a bad reputation. We knew exactly what we wanted in our new car, and went on the internet to find local dealers that had it in stock. One was Lovering in Nashua, NH. More

by kenkane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather G.
Jan 19, 2015 -

Lovering Volvo Cars Nashua responded

Dear Mr. Kane, Thank you for providing feedback in regards to your recent experience at our Nashua location. We are sorry to hear that your visit did not meet your expectations. It’s always our goal to provide the most accurate information possible on our website and make the car buying experience easy, fun and enjoyable. In rare cases, information can by incorrect, and in your case, the vehicle description that was sent to you had incorrect mileage. The reason this new vehicle had 161 miles is because it is our demonstration vehicle for that model line. We have one vehicle demonstrator for each model line to accommodate customers who would like to test drive our new models. This vehicle is still available and I would be happy to review the deal we offered you and see if we can further discuss the trade value you were provided. Please contact me directly if this is something you would like to review further - 603-689-1815 or email me at rick@loveringvolvo.com. Kind regards, Rick Lovering Operations Manager

September 11, 2014

buying and repairing I felt I was pressed to buy the car. Once I leased it was asked to do a review, well the person told me I have to give them all excellent or they wou More

by Fleece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, two woman in customer service, Anita Davidson
Sep 15, 2014 -

Lovering Volvo Cars Nashua responded

Dear Fleece, I’m sorry to hear about the recent accidents and issues you’ve encountered with your Volvo. We do our best to make our sales process simple and pressure free. Your original sales contract was made on 3/17/14. Based on this agreement, we purchased your vehicle from a New Jersey dealer and sent drivers to pick it up. If you had voiced your concern about feeling pressure anytime between the week you made the agreement and picked up the vehicle we absolutely could have changed or cancelled the deal. The survey we present at the time of delivery is very important for us to gauge how we have performed during the sales process. Your sales person should have explained the survey and how it works but then left you alone to fill it out. We never want customers to feel pressured into giving us any particular score. We would rather know that we earned the score. I hope the comment you wrote on the survey, “Bobby was great to work with! He was very fair and I appreciate that!” reflects how you truly felt at that time. Customer satisfaction is a top priority for us and we will use your feedback about the survey as a training example. It sounds like the repair process was extensive and took more time than expected after your bad accident. Since we are not a body shop and we did not have your vehicle in for service our courtesy vehicle policy would prohibit us from lending you a vehicle. We have a great relationship with the local Enterprise office that rents vehicles for about $30 a day. We would be happy to arrange that for you in the future. The complimentary 1 year tire and wheel hazard policy we included with your vehicle purchase did replace your first flat tire. Unfortunately the second time you experienced a flat tire was due to an impact with a curb, which is excluded from the tire and wheel hazard policy. Again, we appreciate any feedback to better our process for customers. Kind Regards, Ricky Lovering General Sales Manager

March 08, 2014

I went to Lovering Volvo to look at a 2008 S60 I had seen on line. I took the car for a leisurely drive with two friends and decided I wanted the vehicle. Jeremy was extremely attentive and listened to my More

by rustymann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 10, 2014 -

Lovering Volvo Cars Nashua responded

Hello! Thank you very much for the positive review. We are very happy to hear of your positive experience. It's our goal to make the car buying experience as easy and enjoyable as possible. Thank you for doing business with us, and if you have any questions or future needs, please do not hesitate to contact Jeremy, Bobby or myself. Enjoy your S60! Kind regards, Rick Lovering

February 04, 2014

2013 Volvo S60 T5 AWD. Good overall sales experience. Price was only slightly discounted from book, but they met me more than halfway on other issues, and loaded on the value at the back end. Got a squar More

by Newtovolvo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2014 -

Lovering Volvo Cars Nashua responded

Hello! Thank you for the thoughtful review. We believe buying a vehicle should be an easy and fun process, and we are glad that you experienced that doing business with us. Please do not hesitate to reach out to Jeremy if you have any questions. Enjoy your new S60! Regards, Ricky Lovering General Sales Manager

September 10, 2013

great place to go gave me substitute car and brought great place to go gave me substitute car and brought mine back to home cleaned car inside and out corrected all problems in excellent fashion More

by jegsgard
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Lovering
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