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Lovering Volvo Cars Nashua

Nashua, NH

4.9
331 Reviews

180 Daniel Webster Highway

Nashua, NH

03060

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Showing 331 reviews

November 29, 2018

Our best car-buying experiences! Richard Johnson, our salesperson, was perceptive and clearly understood our interests. From the test drive through the negotiations, Richard was help More

by S. Mayo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Huffman, Richard Johnson
August 01, 2018

Sales Person Review I just bought a new 2019 Volvo XC40 Inscription from Lovering Volvo, Nashua, NH. James Malone helped me with the test ride and answering any questions More

by Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Brickley, James Malone
Aug 07, 2018 -

Lovering Volvo Cars Nashua responded

Good Morning, Thank you so much for your kind review! We're happy to hear that you had a wonderful experience with James and that he took the time to thoroughly explain your new vehicle to you. Should you have any questions in the future, please do not hesitate to reach out to James or Cory at our dealership. Thanks again, The Lovering Team

July 31, 2018

Excellent service today ! Great service picking up our new leased vehicle today.. The Sales Person was James Malone. No pressure on the sales and all questions answered. Eve More

by VolvoXC60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Malone
July 20, 2018

Amazing Service I recently purchased a Volvo XC 60 from Lovering. I shopped around of course at different dealerships but none compared to Lovering. Rick Lovering w More

by Belinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Malone
July 19, 2018

We have bought cars atLovering for over 20 years a We have bought cars at Lovering for over 20 years and have always had a great experience. James Malone our sales person was easy work with and as usua More

by Yesanothervolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Malone
July 18, 2018

excellent! James Malone was very knowledgable and pleasant; I never felt pressured.He is a big asset to your company. He has a very relaxed way that makes one f More

by GormleyArmelle123
Customer Service
Recommend Dealer
Yes
Employees Worked With
James Malone
March 28, 2018

World class experience Jeremy Hicks was our sales consultant. He was incredibly knowledgeable, professional and friendly. I particularly liked how he spoke of Volvo and repr More

by TiffanyLaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hicks , Vanessa Delegas, Rich Lovering, Cory Brickley
February 28, 2018

Pleased with our car buying experience. We were very pleased with the overall process of purchasing our new 2018 Volvo V90 Cross Country at Lovering Volvo of Nashua. There was a large inven More

by Murray E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Brickley, Joseph Rhodes, Chris Holt
February 21, 2018

No Customer Service or Integrity I am so sad to write this review of Lovering Volvo. I have been a customer for years and bought a newer XC60 from them. I purchased the warranty with More

by Heather Richards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Brickley
Feb 26, 2018 -

Lovering Volvo Cars Nashua responded

Dear Ms. Richards, We're sorry to hear of your dissatisfaction with your most recent purchase. The service contract cancellation process did take longer than expected and we apologize for that. You purchased your vehicle on Saturday 9/23. Our business manager did email back and forth with you the following week, which resulted in an email from you on 9/29 saying you wished to cancel the service contract you agreed to purchase on 9/23. At this point your finance contract had been funded with the bank. Per our banking agreement we are required to send any cancelled insurance product refunds to the bank, which reduces the amount owed on the contract. You did let us know that you were not satisfied with this answer but still had us process the cancellation on your behalf which we did. When we heard from you three months later on 12/23 you let us know of your dissatisfaction with the process and that you had disputed the charge on your credit card for the amount of the service contract. Your credit card company reviewed the case and decided not to cancel the charge based on the information provided. Realizing you were very upset, we reached out to the finance company that holds your auto loan to discuss the situation with them. We were able to get the approval from a senior vice president to directly refund the service contract cancellation amount back to you rather than send it to the bank. We then attempted to reach you both via phone and email to discuss for a period of time. During this time you opened a second dispute with your credit card which prevented us from sending the money directly back to you. We had hoped to have a conversation with you to discuss the situation but you were unavailable. I reached out to you via email on 1/8 letting you know our business manager wanted to discuss the situation with you so we could move forward with the refund. You replied on 1/13 letting us know you were only available via email. The results of the conversation with the bank were shared with you via email after that. We requested that you close the second dispute with the credit card company so we could send the check directly to you for the full refund. During the final exchange of emails in late January your credit card company did approve the dispute and your credit card was refunded. We're sorry for the length of time it took to get this processed for you, Ms. Richards. We place a strong emphasis on clear and upfront communication with our customers to ensure a positive outcome with every purchase. We are disappointed that this was not accomplished during your most recent purchase. Please feel free to reach out to me directly if you wish to discuss the matter further. I can be reached in my office at 603-689-1815. Regards, Rick Lovering

February 14, 2018

Eceptional car buying experience! Had an amazing experience with Victor's help at Lovering. I needed to purchase a vehicle at very short notice and had only an idea of what type of car More

by Inna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Brickley, Victor Yekelchik
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