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Lovering Volvo Cars Concord
Concord, NH
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 313 reviews
February 12, 2024
I was in Lovering recently for some (unexpected) service and cannot leave the exceptional customer support left unnoticed! John was efficient, friendly, informative and patient. His attention to detail left and cannot leave the exceptional customer support left unnoticed! John was efficient, friendly, informative and patient. His attention to detail left me feeling so heard and supported! When I came to pickup my vehicle his interaction with my young daughter was so genuine … I didn’t buy my car from them but my experience with John for service has me sold I’ll never be going anywhere else. More
by 3mpage
Employees Worked With
John Reilly
February 08, 2024
John, Rene and the whole team in Concord are marvelous! I’m always satisfied with their customer service, professionalism, and problem solving abilities. I’m always satisfied with their customer service, professionalism, and problem solving abilities. More
by Sanderskim
Employees Worked With
John Reilly, Rene Montejunas
January 20, 2024
The Service Department at Concord Lovering Volvo has always cared for my V60. Both Rene and John are patient and thorough. I am so happy they are my local servicing dealer. always cared for my V60. Both Rene and John are patient and thorough. I am so happy they are my local servicing dealer. More
by M MacAllister
Employees Worked With
John Reilly, Rene Montejunas
December 21, 2023
This service dept has s as Leah’s done me good keeling me up to date and completing repairs in a timely manner John Rilley is a great asset to this service dept pays attention to detail very happy with my ex up to date and completing repairs in a timely manner John Rilley is a great asset to this service dept pays attention to detail very happy with my experience More
by Cannin
Employees Worked With
John Reilly
November 30, 2023
Happy to leave a good review for Rene and John, always a pleasure to bring my car in for service repairs. Everything is explained and thorough. pleasure to bring my car in for service repairs. Everything is explained and thorough. More
by C.R
Employees Worked With
John Reilly, Rene Montejunas
October 11, 2023
This is an overdue service review for John and Rene! I brought my off-brand vehicle in to them and they handled it with ease. We tackled many items to pass inspection all in a day's time. I was very I brought my off-brand vehicle in to them and they handled it with ease. We tackled many items to pass inspection all in a day's time. I was very impressed and happy with my service. Thank you, John, Rene and team! More
by katherineg91
Employees Worked With
John Reilly, Rene Montejunas
September 09, 2023
We purchased a 2017 V60 from Concord Volvo, and they even kindly offered to pick my girlfriend up to bring her to the dealership to finalize the transaction. The problems ensued when nobody contacted her abo kindly offered to pick my girlfriend up to bring her to the dealership to finalize the transaction. The problems ensued when nobody contacted her about the pickup time and they showed up nearly three hours late, after telling us the day before that they'd be there around 9 am. After child care arrangements were made and a half day of work was missed, the car was purchased, in cash. Upon our mechanic inspecting the vehicle, it was clear that it had been in an accident due to the right fender being painted and replaced, as well as the hood being repainted. Also, both sway bar links were deemed unable to pass Maine inspection, the brake rotors were rusty and noisy, and the right front door was coding and not working properly. Now all of this is fixable and wouldn't have to be an issue if Lovering were willing to fix these issues. However, when we spoke to the salesman, he went out of his way to avoid responsibility, did nothing to attempt to remedy the situation other than seeing they'd take the car back and refund us. Did they offer to work with us on another car? No. The salesman even went so far as to complain about being a 74 year old man who was "low on the totem pole" and referred me to the sales manager. He continually tried to talk over me on the phone, seemingly in an attempt to minimize my concerns. The sales manager Jon(sp?) refused to initially acknowledge that our mechanic's concerns were valid, and when I pointed out that the salesman had boasted that the car had been serviced by Volvo for the last few years, he didn't want to own that the accident should have been reported to us. He also refused to have anything fixed, saying his service department passed the vehicle for NH inspection. Ironically, the then stated that due to the issues we brought up through our mechanic, he would probably be wholesaling the vehicle. An incredibly confusing scenario, refusing to fix or agree with another mechanic, but trusting him enough to wholesale the vehicle upon return? We then contacted Carrie, who also did not offer to help and simply responded "yeah" several times when hearing our concerns. Obviously this car wasn't a priority to them, or our purchase wasn't. I'm not sure which, but it was every single stereotype about a used car-buying experience wrapped up into a few lousy days. Long story semi-short, Lovering never offered to help us find another vehicle, not once. We but a 22k check and for them, simply giving us our money back and essentially saying "oh well" after a 5 hour round trip was their definition of customer service. An incredibly disappointing experience, considering their reputation. Perhaps we're the exception, but I know I'll never purchase a vehicle from them nor recommend anyone else do so. Avoid Lovering, find another dealership that works to find solutions, not throw their hands up in defeat. I also challenge Lovering to dispute any of this review by either releasing the recorded phone calls, or the emails back and forth. More
by cplawson1979
Employees Worked With
Jon (I cannot remember his last name), Sales Manager, Richard Johnson, Carrie Burrill
