Loveland Ford Lincoln

Ford FAILING Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a hand Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a handout from the government like general motors. We bought a F-150 in May and a Ford Fusion in June both 2016. We paid an extra $500.00 to the dealership to get the bed liner of the truck coated....WASTE of money! The bed liner is paper thin.....AND they ruined the bed rail plastic on the truck during the spray process. NEVER offered to replace something they ruined, so my husband and I purchased new plastic bed rails ($220.00 +) One of the tail lights had to be replace on the truck, water would get trapped on the inside of cover...... NOW for the biggest story of our overall experience.... Our truck as of 10/27/16 has only 8,200 miles on it and the master cylinder went out on it 10/22/16, nothing like driving a new vehicle with no brakes!!! It's under warranty; we figured no big deal...until we took it to the LOVELAND, CO ford dealer. HORRIBLE customer service!! This dealer and Ford stated that the master cylinder part was NOT going to be released until NOVEMBER 11, 2016 and that it would probably be another 2 weeks on top of that because all of those parts were "spoken for". So, we have a BRAND new truck, under warranty, that will be sitting for at least 1 month......hmmmm....still have to make a truck payment for something we can't drive. Have also lost worked hours to take care of a vehicle that is supposed to be durable and reliable....is this all false advertising....according to a Ford customer service representative he told my husband that he should not place all of his eggs in one basket......OK???? To top it all off a worker at LOVELAND, CO Ford stated that "we MIGHT be able to get an ECONO car"........WHAT?! REALLY?! Apples to oranges....and that is acceptable???? GM rolls the red carpet out for their customers! My husband did some calling around and LONGMONT, CO Ford stated they could guarantee a truck 10/26/16. After work I went to go get truck keys from Loveland so Longmont could service our truck. Long story short a man behind the counter said what do you want me to do about it? I want you to make things right. He said he was too busy all day and did not have time, he was swamped and never made time for us, his customers (my husband and I) to make arrangement and accommodate. They expect us to go without a vehicle for 4+ weeks? To find the keys nobody knew where they were, very unorganized....let's move on. The next day (Tuesday 10/25/16) my husband took truck to Longmont, to verify yes it is master cylinder and place order for part, and to our surprise he does NOT bring home a truck rather a 2014 Ford Expedition that just came back from the oil field and was not cleaned before he received it....what a pile of crap. They stated they didn't have time and that's all they had...but they guaranteed a truck the for next day with no extra mention??? There was a customer who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Thursday 10/27/16, we receive a phone call that the truck is ready to be picked up, my husband gets to the dealership, drove off the lot with the truck, and went back to the dealership, because it is still NOT fixed. Just like it was when he took it in! Mechanic stated that this is a complicated system to work on. My husband says..so I should expect to give a service center at least 2-3 tries before they get the breaks to a safe operational condition? Mechanic said yeah I guess that does sound pretty stupid doesn't it? This by far is the WORST ownership experience my husband and I have ever had. I would give a months wages to get rid of both the truck and car. My husband consults for 5 major oil companies with regards to fleet acquisition and my husband and I do not have any good words to say about FORD out of personal experience. The BEST truck in the world isn't worth the tires it's sitting on without a GOOD CUSTOMER SERVICE NETWORK and in our case that service network puts us in the RED when it comes to being a cost effective piece of equipment. Ford has failed us miserably....I guess it's time to take the loss and get back to a real American company like GM. I'd like to say thanks for the experience FORD but I didn't need the practice to start with. To be continued…..because our truck is still not fixed! Words of ADVICE….. I work in healthcare, and my patients love me because of the customer service I provide to them. If I spoke to my patients the way I was treated at the store with no importance or respect I would be fired on the spot!! I'm not looking for revenge; I'm looking for the same of how somebody would like to be treated. A SIMPLE golden rule that MOST people these days DO NOT understand!! Nobody in their right mind would appreciate it if they came into my care at the hospital and I made them feel disrespected, not important, and a waste of my time. I would NEVER EVER tell my patients that I was too busy to take care of them; too swamped to overlook their needs...the hospital I work for has a great reputation. This is why our patients come back….something that FORD needs to look at closely if they want repeat customers. Customers will NOT be loyal and come back for another purchase when they are treated horribly. Currently, our view for FORD is “oh well, we got their money…..who cares about the rest……we don’t………!! FORD has HORRIBLE customer service. There is a lot of growth opportunities that need to be made in this organization! There was a patron who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Since I'm in healthcare this comparison is to be expected...... To the LONGMONT store...would you like to go in for surgery and have the surgeon operate, and sew you half up so you leak blood. You leave the hospital and come back and say I'm not fixed can you fix me? In return to have the surgeon say "this is a complicated system to work on... GET THE PICTURE YET? More

Outstanding Customer Service After shopping and looking around for an entire month, we finally made the wise decision to go to Loveland Ford. We hit the jackpot that day in regard After shopping and looking around for an entire month, we finally made the wise decision to go to Loveland Ford. We hit the jackpot that day in regard to overall customer satisfaction. Joel Brown was our salesman and he was incredible. He truly understands what customer service is and how to provide it. We were his top priority and he helped navigate us through vehicles, worked hard to make sure that we were getting the best deal and continued to follow up with us through the financing piece. We are so glad that we made the choice to stop at Loveland Ford and have the pleasure of working with Joel Brown. I only wish that we had done it sooner. More

AMAZING EXPERIENCE THIS HAS TO BETHE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD! I MADE A CALL AND JOEL ANSWERED THE PHONE AND GAVE ME A PRICE AND ONCE I HEARD THE PRIC THIS HAS TO BETHE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD! I MADE A CALL AND JOEL ANSWERED THE PHONE AND GAVE ME A PRICE AND ONCE I HEARD THE PRICE I KNEW THAT I WAS GOING TO BUY THAT DAY! I SHOWED UP AROUND 6PM AND WAD DRIVING MY NEW 2017 FORD F250 IN UNDER 1 AND A HALF HOURS!! AND THAT INCLUDES TRADING IN MY 2016 F150... AND I FORGOT TO MENTION IM FROM TEXAS!! JOEL MADE SURE THAT EVERYTHING WAS TAKEN CARE OF DOWN TO THAT LAST DETAIL! BE SURE TO ASK FOR JOEL! (SERGIO F FROM TEXAS!!) More

Best Experience Ever! I recently purchased a 2017 Ford Explorer Sport from Joel Brown and I have to say my experience was the best I've ever had when buying a new vehicle! I recently purchased a 2017 Ford Explorer Sport from Joel Brown and I have to say my experience was the best I've ever had when buying a new vehicle! Joel did a phenomenal job walking me through all the options, upgrades and making sure I got the vehicle I was looking for. From the test drive through the financing options I couldn't have asked for better service. If you're looking for a new vehicle I HIGHLY recommend buying from Loveland Ford - and ask for Joel! More

Worth the trip! I just moved to Cheyenne and was looking for a new Explorer. After reviewing websites of Ford dealers, I found the Explorer I was looking for, at a ve I just moved to Cheyenne and was looking for a new Explorer. After reviewing websites of Ford dealers, I found the Explorer I was looking for, at a very good price at Loveland Ford. I was helped at the dealer by, Phil Smith. Phil was Great to work with! He is very friendly, went over every detail, answered every question and was very patient. He has kept in touch and answered any follow up questions I've had. Overall, a great selection, great prices and great service! More

Awesome Car Buying Experience with Joel Brown! I just recently bought a car from Loveland Ford with the expert assistance from Joel Brown. I have to say this was one of the most pleasant car purcha I just recently bought a car from Loveland Ford with the expert assistance from Joel Brown. I have to say this was one of the most pleasant car purchasing experiences I have ever had (and I am not new to this rodeo). Joel had the car I was interested in waiting for me when I arrived and never wasted a second of my time with gimmicks or games. In addition, there was never any pressure forced on me to purchase. Once I did decide it was the car for me, the process was flawless. I would purchase again from Loveland Ford in a heartbeat thanks to the professionalism and customer first attitude of Joel and the Loveland Ford team. Thanks again and I love my new car! More

Extremely Happy This was the least painful and most enjoyable car buying experience I have ever had. Greg Konrady, with his knowledge and sense of humor, made the who This was the least painful and most enjoyable car buying experience I have ever had. Greg Konrady, with his knowledge and sense of humor, made the whole process fun, and I would have never thought that I would use fun to describe buying a vehicle. I would recommend this Dealership, and ask for Greg, you'll enjoy your experience. More

Great dealership I have done business with Joel Brown for several years. I have always gone to a different dealer in the past. I was pleasantly surprised at the help a I have done business with Joel Brown for several years. I have always gone to a different dealer in the past. I was pleasantly surprised at the help and service I received from Loveland Ford and Joel Brown. Thank You! Chuck Pinch More

Super Easy, Great attitude! Joel and Josh are the friendliest car salesman I have met in a long time. Did what it took to satisfy a grumpy customer. Go see them you will not be d Joel and Josh are the friendliest car salesman I have met in a long time. Did what it took to satisfy a grumpy customer. Go see them you will not be disappointed. More

Amazing and Professional experience We knew what we were looking for and Joel Brown was right there to help us find it. This was the best experience we have ever had at a dealer ship. Th We knew what we were looking for and Joel Brown was right there to help us find it. This was the best experience we have ever had at a dealer ship. This is the second time we have use Loveland Ford and will use them again. Thank Joel for your time and professionalism. More