Loveland Ford Lincoln

Horrible Service Literally some of the worst service I've ever encountered. And this is not just a one time thing. This is now the third time I've been here to have my Literally some of the worst service I've ever encountered. And this is not just a one time thing. This is now the third time I've been here to have my cars oil changed and tires rotated. Each time they have told me it would take 1 to 1 1/2 hours and each time it has taken 2 1/2 to 3 1/2 hours. Also one of the times I got my car back and they had put their dealerships big sticker on the back of my car without asking.I'm sitting in their waiting area as I write this. It's already an hour past when they said it be done and I was just told it will be another 45 minutes. If they can't get an oil change right I'm definitely not ever buying a vehicle from them. More

Special Thanks to Joel Brown One Wednesday morning, I stopped by Loveland Ford/Lincoln to check out cars on their lot. After spotting a two that I was interested in, I entered the One Wednesday morning, I stopped by Loveland Ford/Lincoln to check out cars on their lot. After spotting a two that I was interested in, I entered the busy showroom and was introduced to Joel Brown. Over the course of the next few days as I was attempting to make a decision between a Lincoln MKX and some competitor offerings, I had occasion to contact Joel a number of times for return test drives for myself and my wife. Each time, I was greeted with enthusiasm and a sincere effort to answer all our questions and comments in a professional, determined, and friendly manner. And as expected, there were a couple instances where Joel had to do a little homework to address a query. For those times, I can't tell you how much I appreciated that he didn't reach in his back pocket for an non-researched answer. His approach to sales appealed to me on many levels but primarily, I was very impressed with his no xx style and straight forward approach to making the experience as painless as possible. Additionally, since purchasing the car, he is still reminding me that he considers we buyers as more than just customers. If the rest of Loveland Ford/Lincoln is as cooperative and helpful and customer minded as Joel, I may have found my last automobile destination! Highly recommended (especially, Joel Brown). More

2017 ford explore sport We simply went to view the options on the car lot. We were met with a very friendly smile and a salesman who lead us to a more experienced salesman. We simply went to view the options on the car lot. We were met with a very friendly smile and a salesman who lead us to a more experienced salesman. When we met Patrick Seery we were informed that he had actually seen our email inquiry earlier in the day. Patrick stayed with us for the entire duration of our visit. He took us on test drives of two separate vehicles. He was very attentive to our needs, wants, and desires. He explained the intricate technology on our vehicle and encouraged any questions that we might have then or in the future! More

Excellent experience with no high pressure!! Melissa Garland quoted me a price on the net and followed through, with that price, in person with no pressure or hassle to add or change anything. T Melissa Garland quoted me a price on the net and followed through, with that price, in person with no pressure or hassle to add or change anything. The finance department then worked with us on all the money details. WOW, She and Pat Seery then delivered the car to us in Fort Collins after explaining and showing us everything about the 2017 Explorer. I sure would recommend Loveland Ford to everyone wanting to buy a car!! More

Overall excellent buying experience! Great sales rep, Joel Brown. Highly recommend dealing with him. No gimmicks, no hassles. Straight forward car buying experience. Exactly what I wa Great sales rep, Joel Brown. Highly recommend dealing with him. No gimmicks, no hassles. Straight forward car buying experience. Exactly what I wanted. Fast and courteous. More

Joel Brown is awesome! I worked with Joel Brown. Joel made this truck buying experience less stressful for me. He was very efficient and easy to work with. He answered ALL o I worked with Joel Brown. Joel made this truck buying experience less stressful for me. He was very efficient and easy to work with. He answered ALL of my questions. The entire experience at Loveland Ford Lincoln was GREAT!!! THANK YOU!!!! I LOVE MY NEW FORD!!! More

Ford FAILING Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a hand Worst experience ever!! My husband and I wanted to support American workers and decided that Ford was a "respectable" company who did not take a handout from the government like general motors. We bought a F-150 in May and a Ford Fusion in June both 2016. We paid an extra $500.00 to the dealership to get the bed liner of the truck coated....WASTE of money! The bed liner is paper thin.....AND they ruined the bed rail plastic on the truck during the spray process. NEVER offered to replace something they ruined, so my husband and I purchased new plastic bed rails ($220.00 +) One of the tail lights had to be replace on the truck, water would get trapped on the inside of cover...... NOW for the biggest story of our overall experience.... Our truck as of 10/27/16 has only 8,200 miles on it and the master cylinder went out on it 10/22/16, nothing like driving a new vehicle with no brakes!!! It's under warranty; we figured no big deal...until we took it to the LOVELAND, CO ford dealer. HORRIBLE customer service!! This dealer and Ford stated that the master cylinder part was NOT going to be released until NOVEMBER 11, 2016 and that it would probably be another 2 weeks on top of that because all of those parts were "spoken for". So, we have a BRAND new truck, under warranty, that will be sitting for at least 1 month......hmmmm....still have to make a truck payment for something we can't drive. Have also lost worked hours to take care of a vehicle that is supposed to be durable and reliable....is this all false advertising....according to a Ford customer service representative he told my husband that he should not place all of his eggs in one basket......OK???? To top it all off a worker at LOVELAND, CO Ford stated that "we MIGHT be able to get an ECONO car"........WHAT?! REALLY?! Apples to oranges....and that is acceptable???? GM rolls the red carpet out for their customers! My husband did some calling around and LONGMONT, CO Ford stated they could guarantee a truck 10/26/16. After work I went to go get truck keys from Loveland so Longmont could service our truck. Long story short a man behind the counter said what do you want me to do about it? I want you to make things right. He said he was too busy all day and did not have time, he was swamped and never made time for us, his customers (my husband and I) to make arrangement and accommodate. They expect us to go without a vehicle for 4+ weeks? To find the keys nobody knew where they were, very unorganized....let's move on. The next day (Tuesday 10/25/16) my husband took truck to Longmont, to verify yes it is master cylinder and place order for part, and to our surprise he does NOT bring home a truck rather a 2014 Ford Expedition that just came back from the oil field and was not cleaned before he received it....what a pile of crap. They stated they didn't have time and that's all they had...but they guaranteed a truck the for next day with no extra mention??? There was a customer who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Thursday 10/27/16, we receive a phone call that the truck is ready to be picked up, my husband gets to the dealership, drove off the lot with the truck, and went back to the dealership, because it is still NOT fixed. Just like it was when he took it in! Mechanic stated that this is a complicated system to work on. My husband says..so I should expect to give a service center at least 2-3 tries before they get the breaks to a safe operational condition? Mechanic said yeah I guess that does sound pretty stupid doesn't it? This by far is the WORST ownership experience my husband and I have ever had. I would give a months wages to get rid of both the truck and car. My husband consults for 5 major oil companies with regards to fleet acquisition and my husband and I do not have any good words to say about FORD out of personal experience. The BEST truck in the world isn't worth the tires it's sitting on without a GOOD CUSTOMER SERVICE NETWORK and in our case that service network puts us in the RED when it comes to being a cost effective piece of equipment. Ford has failed us miserably....I guess it's time to take the loss and get back to a real American company like GM. I'd like to say thanks for the experience FORD but I didn't need the practice to start with. To be continued…..because our truck is still not fixed! Words of ADVICE….. I work in healthcare, and my patients love me because of the customer service I provide to them. If I spoke to my patients the way I was treated at the store with no importance or respect I would be fired on the spot!! I'm not looking for revenge; I'm looking for the same of how somebody would like to be treated. A SIMPLE golden rule that MOST people these days DO NOT understand!! Nobody in their right mind would appreciate it if they came into my care at the hospital and I made them feel disrespected, not important, and a waste of my time. I would NEVER EVER tell my patients that I was too busy to take care of them; too swamped to overlook their needs...the hospital I work for has a great reputation. This is why our patients come back….something that FORD needs to look at closely if they want repeat customers. Customers will NOT be loyal and come back for another purchase when they are treated horribly. Currently, our view for FORD is “oh well, we got their money…..who cares about the rest……we don’t………!! FORD has HORRIBLE customer service. There is a lot of growth opportunities that need to be made in this organization! There was a patron who asked for my husband’s phone number because he was going through the same thing at LOVELAND FORD. Since I'm in healthcare this comparison is to be expected...... To the LONGMONT store...would you like to go in for surgery and have the surgeon operate, and sew you half up so you leak blood. You leave the hospital and come back and say I'm not fixed can you fix me? In return to have the surgeon say "this is a complicated system to work on... GET THE PICTURE YET? More

Outstanding Customer Service After shopping and looking around for an entire month, we finally made the wise decision to go to Loveland Ford. We hit the jackpot that day in regard After shopping and looking around for an entire month, we finally made the wise decision to go to Loveland Ford. We hit the jackpot that day in regard to overall customer satisfaction. Joel Brown was our salesman and he was incredible. He truly understands what customer service is and how to provide it. We were his top priority and he helped navigate us through vehicles, worked hard to make sure that we were getting the best deal and continued to follow up with us through the financing piece. We are so glad that we made the choice to stop at Loveland Ford and have the pleasure of working with Joel Brown. I only wish that we had done it sooner. More

AMAZING EXPERIENCE THIS HAS TO BETHE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD! I MADE A CALL AND JOEL ANSWERED THE PHONE AND GAVE ME A PRICE AND ONCE I HEARD THE PRIC THIS HAS TO BETHE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD! I MADE A CALL AND JOEL ANSWERED THE PHONE AND GAVE ME A PRICE AND ONCE I HEARD THE PRICE I KNEW THAT I WAS GOING TO BUY THAT DAY! I SHOWED UP AROUND 6PM AND WAD DRIVING MY NEW 2017 FORD F250 IN UNDER 1 AND A HALF HOURS!! AND THAT INCLUDES TRADING IN MY 2016 F150... AND I FORGOT TO MENTION IM FROM TEXAS!! JOEL MADE SURE THAT EVERYTHING WAS TAKEN CARE OF DOWN TO THAT LAST DETAIL! BE SURE TO ASK FOR JOEL! (SERGIO F FROM TEXAS!!) More

Best Experience Ever! I recently purchased a 2017 Ford Explorer Sport from Joel Brown and I have to say my experience was the best I've ever had when buying a new vehicle! I recently purchased a 2017 Ford Explorer Sport from Joel Brown and I have to say my experience was the best I've ever had when buying a new vehicle! Joel did a phenomenal job walking me through all the options, upgrades and making sure I got the vehicle I was looking for. From the test drive through the financing options I couldn't have asked for better service. If you're looking for a new vehicle I HIGHLY recommend buying from Loveland Ford - and ask for Joel! More