Loveland Ford Lincoln

Sam did a great job finding our new truck. The trade in was fast through fords finance program and we are super happy with our new lariat F150 was fast through fords finance program and we are super happy with our new lariat F150 More

Lied to my friends about a vehicle with recalls active! Afterwards they refused phone calls to fix the problem! AGAIN, SOLD A LEMON AND WOULD NOT RESPOND TO QUESTIONS! Ask for details. Afterwards they refused phone calls to fix the problem! AGAIN, SOLD A LEMON AND WOULD NOT RESPOND TO QUESTIONS! Ask for details. More

Would NEVER recommend Loveland Ford to anyone. I have received nothing but terrible service on my 2019 Ford F-250 and I have received little support from Ford or Loveland Ford regarding this truck. I ha received nothing but terrible service on my 2019 Ford F-250 and I have received little support from Ford or Loveland Ford regarding this truck. I have been consistently dealing with service issues with them on this truck and previous vehicles. My 2019 Ford- F-250 has been doing the death wobble or "extreme oscillation" according to Loveland Ford and they always gave me the run around. Still to date, it has never been corrected or resolved despite their "attempts" to fix it. They always make you feel like you are the problem an not the issue with the truck. After getting no where with them, I have simply just had to settle dealing with the problem even though it should be covered under warranty and is a safety issue. Now for the final issue that will make me never go back to Loveland Ford for anything. I took my 2019 Ford F-250 in at 30k miles for a service and to have a few warranty items looked at. After getting the warranty items approved, they ordered parts and we scheduled an appointment to have the work completed. I dropped off the truck ahead of the appointment time and they informed me that during the repair work, some rusted bolts twisted off and that they had to send it to an auto body shop to have new studs installed. I understand things happen and they said they would get it taken care of and send to the shop. After receiving no communication or follow-up later that week, I followed-up twice in which the told me they it was still in with the autobody shop. I finally called the following week and they said again said... still no update. I explained that I used this truck for work to haul trailers and was needing it for the weekend. They called back later that day and said it was done. I went to pick it up and looked at the repairs and needless to say, I was disgusted. They simply bent the body panel to wedge in a steel bolt in and then simply put a nut. This was their "installing a stud and having to take it to an autobody shop". They left the body panel dented with metal from the paint chipping and the steel bolt exposed... so this will not definitely rust for sure now. Not sure what auto body shop would do that kind of work and why Loveland Ford would have accepted that quality of work. On top of that, the sidewall on my front tire had a large scape which indicated to me that someone hit a curb. I know for a fact it wasn't there when I dropped it off because I always take pictures of my truck before and after I leave it for service. After being so frustrated, I went back and looked at my dash camera and needless to say, this is the part where I will never trust Loveland Ford again. Despite them having my truck for a week, they never took it to the auto body shop until the morning I called a week after the appointment even though they told still no update from the auto body shop. Nothing but lies and runarounds with Loveland Ford. No attention to detail, no quality control, no communication, just terrible service and they do not stand behind their work. After them knowing I was frustrated, I get no follow-up communication (phone call), just a standard generic email asking how was my service even. I will take my business elsewhere and hope other people read this review and do the same so they too are not left in disgust or frustration. There is no trust at Loveland Ford and their service is terrible. More

This dealer is great.. we not wait for service.. they help for everything and talk to is good.. thank you so much help for everything and talk to is good.. thank you so much More

Loveland FordBefore I get into why this dealership Loveland Ford Before I get into why this dealership deserves such a bad review. I will note that I have bought 5 vehicles from different dealership Loveland Ford Before I get into why this dealership deserves such a bad review. I will note that I have bought 5 vehicles from different dealerships, 4 vehicles from marketplaces, and worked at a mechanics shop that sold vehicles. Having said all of that I have never experienced a vehicle purchase that went horribly and made me regret my purchase except with Loveland Ford. I should've seen the red flags and stopped but to be honest it was a nice vehicle(still should have found a similar option with a better dealership). The week I went to look at the vehicle it was still being inspected by the mechanic because it was new to the lot, nothing surprising this happens all the time. I proceeded to buy the vehicle under the circumstance that I test drove it and approved of it afterwards, this is a practice I had heard of and felt comfortable with. During the time that I first looked at the vehicle and test drove it the salesman seemed way too eager to sell literally anything(red flag). It was annoying how badly he wanted to sell me anything, luckily this did get me a new key fob for free as I wouldn't take the vehicle with just one key(the only notably good thing about this sale). As soon as I agreed to fully buy the vehicle and the salesman knew he was getting paid his attitude seemed to drop a level. It almost felt like he was questioning my knowledge of automobiles(for reference I've worked on them since I was 14 and have been hired by Mercedes and Toyota to help with commercials(check my linkedin if you want)). I didn't really care about his attitude because like I've stated it was a nice vehicle and I thought i'd be done with the dealership soon. Once all was said and done and I was given my paperwork I couldn't find any information on the loan company I was going through, not even a name. I was able to ask and be told that It was with Canvas Credit Union(Canvas mailed me all my account details later). I was also told to look for paperwork telling me I could register the vehicle, and an IOU for the extra key. When I called to set up an appointment for the extra key the people at Loveland Ford talked to me like I didn't know how a Chevy Key works(I worked at an offroading shop that put LS engines in Jeeps, try me). Come to find out its Loveland Ford that doesn't know how a Chevy key works as they took it to Chevy for the new key, a waist of my time as I know they could've setup the appointment at chevy and had me take it there for the key cutting them out as the middleman to pick up and drop off(i've worked with other dealerships that have done exactly that, make the appointment and I take it on my own time). After finally getting my key I was just waiting for the paperwork saying I could register it. As the expiration date for the temp tag got closer I called them and was told that they were still waiting on the title from the last bank. I was a little shocked to find out they didn't even have the title when they had sold the vehicle(granted things are taking extra time because of covid). When I called again to ask if I could get an extension from them on my temp tag because I was still waiting for the paperwork saying I could register it, I was told that they don't register vehicles and that I couldn't get one in a very unhappy and void of niceness tone(obviously just a misunderstanding that I cleared up by re wording my question). I will let you know I have dealt with multiple dealerships that do indeed register the vehicle for you. After getting my second temp tag I was contacted by Loveland Ford again telling me I had to get the truck weighed so they could proceed and send the title into the county. I was shocked, now the dealership had me running the errands they should've done before they had sold the vehicle. I requested they pay for the weight inspection(they did). But I had to take time out of my day for the weight inspection. Finally it was over. I expect more customer care and service when I spend that amount of money. Horrible experience. More

took my truck in for a 10,000 mile servicethey were very took my truck in for a 10,000 mile service they were very courteous and helpful. took my truck in for a 10,000 mile service they were very courteous and helpful. More

I truly like the new location. Very friendly and helpful staff. They were genuinely concerned about my waiting time. All work was done well except when they rotated my tires, the tire pressures were not a staff. They were genuinely concerned about my waiting time. All work was done well except when they rotated my tires, the tire pressures were not adjusted accordingly. I didn't find out until I was on the road and received a tire pressure alert on the dash. Fix that one thing for me and it will likely be 5 stars next time. More

Good service and nice people to deal with. Finance manager was very helpful during the process. manager was very helpful during the process. More

Persistent follow up with the Ford bronco sport that we bought – –It is a fantastic vehicle and we are very pleased with it bought – –It is a fantastic vehicle and we are very pleased with it More

Worst experience of my life. Took my brand new car in for a simple radio fix and they left it in the parking lot for 7 hours past the fix time, where it got wrecked into. They acted very nonchalant about som a simple radio fix and they left it in the parking lot for 7 hours past the fix time, where it got wrecked into. They acted very nonchalant about something I am very upset over. No I get to deal with taking it here and there for repairs. More