Loveland Ford Lincoln

I was very disappointed in the service I received from Loveland Ford for the repairs on our 2014 Lincoln. 12 hours of repairs took took 3 weeks to repair. All total it took 2 weeks to get an appointment, Loveland Ford for the repairs on our 2014 Lincoln. 12 hours of repairs took took 3 weeks to repair. All total it took 2 weeks to get an appointment, 4 weeks to get back in to get the repairs and 3 more weeks to get the repairs completed. The service advisor Micheal was super. It is the rest of the staff that dropped the ball. The vehicle was returned to us filthy. inside and out. the was grease on the inside driver's door and the outside had layers of dirt on it. The area where the turbo was replaced was left oil soaked and still dripped 2 days later on my garage floor. I took the vehicle to another repair shop to get everything cleaned up and recheck Loveland Ford's work. We bought the car there and will probably not go there again. More

Work was completed in a timely manner and done to my satisfaction. Thanks to the technician for his extra effort to complete this job. satisfaction. Thanks to the technician for his extra effort to complete this job. More

The repair team came to our home and had the recalled rairs done in no time. Very friendly and efficient rairs done in no time. Very friendly and efficient More

I ordered a Ford Bronco just under a year ago, I admit that I put a few of the sales reps through the paces when deciding on the model; Ronnie was a big help in making the right choice for my build. Wil that I put a few of the sales reps through the paces when deciding on the model; Ronnie was a big help in making the right choice for my build. Willy, super nice guy, kept me up to date on everything and once the Bronco had arrived he managed the whole process seamlessly. I also thought is was a good effort on his part to drive my truck home so that I didn't have to call a friend. Aaron in financing was really cool too, enjoyed working with the whole team at Loveland Ford, so much so I think I'll keep the dealer badge they placed on the back corner panel. More

Loveland Ford stepped up when other dealerships in the area refused. I needed to have a recall service on our F150. We live 1000 miles away and rarely drive the vehicle and it had been garaged for 5 month area refused. I needed to have a recall service on our F150. We live 1000 miles away and rarely drive the vehicle and it had been garaged for 5 months so standard over the air updates had not been performed to the onboard computers. We were under a tight time constraint (6 week trip with other parties about to start). Loveland Ford's, Mathew Dennis, stepped in and took charge when other dealers would not take us any earlier than 2 weeks away and we were leaving in 2 days. He made a point of having all necessary updates performed, including the recalled update to our towing package with in the time constraints we were under and we were able to proceed on our trip. Thank you Mathew. More

Just had a service appointment with Michael Moores for my 2018 F150 - great service and attention to detail! 2018 F150 - great service and attention to detail! More

I have never had a positive service experience here. I only use their service department when I absolutely can't get in elsewhere. There has been an issue each time I've been there; 2+ hour waits for an I only use their service department when I absolutely can't get in elsewhere. There has been an issue each time I've been there; 2+ hour waits for an oil change even with an appointment, trying to charge me for service I don't need, and leaving grease on my vehicle upholstery twice. The most recent service appointment left me waiting 2+ hours for an oil change when I was among 3 customers that arrived before the 7am opening. I waited at the dealership and it took over an hour to get a cup of coffee, even the mechanics were annoyed there was no coffee. After servicing the vehicle they tried to tell me I needed a transmission flush when I had just had that service done at Spradley Barr in Fort Collins a couple months prior. More

Just had an appointment with Joe, set up by Allie on a schedule that worked for me, from the new mobile service van. The service was professional and pleasant,and right in my own driveway! This could no schedule that worked for me, from the new mobile service van. The service was professional and pleasant,and right in my own driveway! This could not have been more convenient, and Joe addressed all the problems I was having. Thanks for working with me. More

I just had a 5 star plus appointment experience today with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile che with Joe from Loveland Ford's brand new MOBILE SERVICE! I have a 2021 F150. Two days ago while at the dealership for an oil change / 10000 mile checkup, Matthew (handles recalls) at the service counter suggested that Allie (heads the mobile service team) set up an mobile service appointment to handle a recent recall for trailer brakes re-programing needed on my truck. I was pleasantly surprised that this was even available. Allie called me yesterday morning and scheduled the appointment for this morning! Joe, the mobile service specialist, was on time, extremely knowledgable, experienced, and thorough- he even got some extra info needed from my truck for a previous recall (photo of my driveshaft that was needed) and took the time to explain the new mobile service, the steps needed to reprogram my trailer brakes, and ALSO ordered new windshield wiper arms (a 3rd recall) for my truck. I consider Joe's service exemplary and my hope is that Loveland Ford will do whatever is necessary to retain top talent like Joe, Allie, and Matthew!! Oh, and also a big 5 star thumbs up to Victoria (service specialist) at the service desk as well who handled my appointment 2 days ago for oil change, 10000 mile checkup, and tire rotation for me in only 1 hour while I waited!! More

The dealer had the model i wanted to buy. Sales person was helpful and professional. Sales person was helpful and professional. More