Loveland Ford Lincoln

This dealership would rank a 0 if I could. Their service advisor Josh is incompenent and didn't complete one thing that he was asked. I took my wife's car in for an electrical problem. I was l Their service advisor Josh is incompenent and didn't complete one thing that he was asked. I took my wife's car in for an electrical problem. I was leaving town and was told by him he would get on it and get back to me. After me calling for him 3 times, he informed me that a rodent ate a harness. It would need replacing and another one could be repaired. I asked for pictures which he said he would send. On the third day of my wife being without a car, I called him again. I again asked for pictures which he was going to send. I gave him the okay to fix the problems which he stated his tech couldn't until Monday. THEN, he contacted my wife stating she needed new brakes even though that was not on the work order and had her say okay as she needed her transportation. I then called and asked Josh for the parts that were changed since I still had not received any pictures. On Tuesday, my wife called as she needed to take her 81 yr old mother to the doctors and needed transportation. Miraculously, after $2200, they got her car done that afternoon. We still did not get pictures or the parts that were changed. Within two weeks, the exact problem reappeared. When I brought it back, Josh was we will look at it as warranty UNLESS the rodent ate the harness again. Since we were in TEXAS and the vehicle was inside this was a strange comment. But then he is like the rodent went to the same spot and ate it again so it will cost another 1000 plus. I came there and look at where they said it would have crawled over the new bottom panel and detoured to the same place they supposedly repaired. I was not letting them cheat us again so they charged me almost 300 dollars and I took her car. When I had the harness looked at by another place, amazing the wire they said was cut diagonally and smooth. I tried to talk to the service director Mike, but he never answered or returned my calls. I would stay away from this dealership if you want honest work to be done. More

Excellent service. Salesman was attentive and understood my needs and my budget and now I’m driving the perfect car Salesman was attentive and understood my needs and my budget and now I’m driving the perfect car More

Friendly, knowledgeable staff. Patient with your requests and works to get you what you want. I worked with Eli and had a great experience. I started looking for a nice used ex Patient with your requests and works to get you what you want. I worked with Eli and had a great experience. I started looking for a nice used expedition but after a month or more of looking could not find one with the options I wanted, ended up ordering a new one and they gave me a good deal. They continue to help with questions after the sale More

I bought a used mini cooper from Loveland Ford. Adam was able to make it happen for me. I flew in from California to collect my car. I was picked up at the airport. My sales person Pat answered all Adam was able to make it happen for me. I flew in from California to collect my car. I was picked up at the airport. My sales person Pat answered all my questions and made the whole transaction easy. They’re very courteous and professional. Thank you for the awesome experience especially the drive home. More

DO NOT BUY A USED CAR HERE! !! I should have went to a dealership on Colfax Ave. instead I went to this place on 09/28/2024 because it looked like a real legit dealership. I Boug !! I should have went to a dealership on Colfax Ave. instead I went to this place on 09/28/2024 because it looked like a real legit dealership. I Bought a used 2017 Jeep from the greatest car salesman I have ever interacted with.. Adam aka "Boston." He and finance manager Johnny Johnson told me everything I wanted to hear. 2 days later there's a noise from the rear differential. I took it in to a mechanic and they said the rear differential may be going out. Now I have to take time out of work to travel all the way back to Loveland from Arvada so they can most likely keep it for 2 weeks while they wait for parts. Worst car buying experience of my 40 years of life. I would return it in a heart beat, unfortunately I'm stuck!! UPDATE!!!!! Dealership has my Jeep over 2 weeks now, since Oct 17th, 2024. Got a call today November 1st, 2024 from Kyle 30 minutes before he leaves for the weekend. Service installed a new rear differential but the Jeep didn't make it out of the parking lot. The Tech needs to go back in and see what went wrong. Kyle is not in SATURDAY so I must wait the weekend, still without a vehicle, to hear any update. This is outrageous!!! More

Eli was referred to us by a couple on the Lowe’s parking lot. We went to your dealership and met Eli. He was very helpful, not pushy. He listened to what we were looking for and told me he had a vehicle in lot. We went to your dealership and met Eli. He was very helpful, not pushy. He listened to what we were looking for and told me he had a vehicle in Berthoud that would be perfect. I took my wife back and we looked the truck over, she sat I. It and said it was very comfortable, her number one priority!! I liked the look and how it was equipped. The purchasing process was smooth and pressure free. After the closing Eli took me out and took me through all of controls. Once again he took his time and advised me if I had any questions at any time he would be there to answer them!! Over all we are extremely happy with your dealership because of the professionalism of Eli!!! More

Everyone was was very nice, and helpful answered all my questions. Had one issue. Went for drive truck away got almost to interstate and tire pressure warning light came on. Tires were 30 lbs under pres questions. Had one issue. Went for drive truck away got almost to interstate and tire pressure warning light came on. Tires were 30 lbs under pressure. More