Louisville INFINITI - Service Center

Takes great care of you Brought in our newly purchased car this week to get a small touch up on a rear door panel paint imperfection, and as usual was treated wonderfully by Brought in our newly purchased car this week to get a small touch up on a rear door panel paint imperfection, and as usual was treated wonderfully by Anna, who is always one step ahead of things to take care of us. There is never a wait for service, and we were provided with an awesome service loaner overnight. Our car, which was new anyway, was washed and detailed inside and out upon return. Infiniti service has proven over the years to us their honesty, integrity, and dependability. Thank you! More

Excellent We are always provided great service and appreciate the friendly staff. Nick goes above and beyond to ensure we are always happy and have what we nee We are always provided great service and appreciate the friendly staff. Nick goes above and beyond to ensure we are always happy and have what we need. More

Best salesman ever I can not say enough good things about Matthew! He walked me through the process and helped find the right car for me and my family. I was not expecti I can not say enough good things about Matthew! He walked me through the process and helped find the right car for me and my family. I was not expecting to purchase a car when I had to and even cried in his office die to an overwhelming amount of stress. Matt handled it like a pro and was amazing! I am so happy with my new purchase and Matthew has a fan for life! More

Service Department is Excellent! This is a review of the service department only. Every time I have taken my car in for an overall check and maintenance, the service has been excellen This is a review of the service department only. Every time I have taken my car in for an overall check and maintenance, the service has been excellent. They are professional, courteous and helpful. I have dealt with Bill Bailey on all my appointments. He is great. I could not be happier with his service. More

Great in routine,Greatest in emergency! Thank you with all our hearts to Anna Graff and the service department for our only true problem we have had in our QX60 Hybrid in 5years and 92000+ m Thank you with all our hearts to Anna Graff and the service department for our only true problem we have had in our QX60 Hybrid in 5years and 92000+ miles! We had an unusual sound from the right side of our engine for a short time that was only experienced intermittently. We called Anna who recommended to bring it in immediately. Since we live 120 miles away, it was inconvenient. Anna fit us in right away, gave us a free loaner and the next day the broken front wheel bearing was replaced with a reasonable cost covered by our extended warrenty. She has now arranged for a courier to return our car and pickup theirs. What a service from Anna and Louisville Infinity! More

Repeatedly, quick, complete and friendly service. Comlpete, fast and friendly service. Accomodating.Also knowledgable about all aspects of the car. When there was a scratch from an accident, they did Comlpete, fast and friendly service. Accomodating.Also knowledgable about all aspects of the car. When there was a scratch from an accident, they did their best to remove it even if it is not their fault. More

Excellent Experience My experience at Louisville Infiniti was excellent and surpassed my expectations. I was taken care of by Anna Graff, who was very helpful and answered My experience at Louisville Infiniti was excellent and surpassed my expectations. I was taken care of by Anna Graff, who was very helpful and answered all my questions. More

The BEST customer service!! Louisville Infinity knows what it means to provide outstanding customer service and care. They go above and beyond to get to know their customers and Louisville Infinity knows what it means to provide outstanding customer service and care. They go above and beyond to get to know their customers and their needs. Service is always exceptional! Truly a company of integrity! Thank you, Anna Graff, for always going the extra mile! More

Infiniti QX70 10k miles service Anna in the service department has been nothing but exceptional in her treatment towards myself and my husband. It is obvious she truly cares for her Anna in the service department has been nothing but exceptional in her treatment towards myself and my husband. It is obvious she truly cares for her customers and goes above and beyond. More