Louisville INFINITI - Service Center

Great dealership!! Great service department. I have been highly satisfied with my vehicle and all service visits. Would recommend to anyone looking for a new or used vehicle. highly satisfied with my vehicle and all service visits. Would recommend to anyone looking for a new or used vehicle. More

Exceptional service. Anna is always attentive. She walks you through each process, keeps you updated on your service and takes the time to meet every need. Great experience! you through each process, keeps you updated on your service and takes the time to meet every need. Great experience! More

Excellent service...no complaints. This is my second vehicle through this dealership and both times very good experience. Nick Hinton provided an excellent service. Highly recommend. vehicle through this dealership and both times very good experience. Nick Hinton provided an excellent service. Highly recommend. More

Needed a new tire pulled in the service area. They found a nail in my tire. Anna took care of it . Out the door in 45min. Even had a free cup of hot coffee. pulled in the service area. They found a nail in my tire. Anna took care of it . Out the door in 45min. Even had a free cup of hot coffee. More

Service personnel top notch The service personnel make you feel like family. Anna and Bill both are outstanding. They are both knowledgeable and super helpful. I truly felt like The service personnel make you feel like family. Anna and Bill both are outstanding. They are both knowledgeable and super helpful. I truly felt like I was in good hands. More

All good. Anna Graff is an outstanding service person. She gave me a timely appointment and a loaner. She also kept me in the loop about the progress of the s Anna Graff is an outstanding service person. She gave me a timely appointment and a loaner. She also kept me in the loop about the progress of the service dept. checks. More

Service Anna is absolutely the best. She is helpful, knowledgeable and makes you feel like family. Scheduling was a breeze and service was quick. I waited fo Anna is absolutely the best. She is helpful, knowledgeable and makes you feel like family. Scheduling was a breeze and service was quick. I waited for my service to be done and everyone was friendly. More

Anna was great! She was so full of information and insight. Everything was on time and true to what she said. Thanks!!! Cindy and Jeff insight. Everything was on time and true to what she said. Thanks!!! Cindy and Jeff More

Best in Customer Service Never expect anything but the best in customer service when your bring your car here for service. Whether a small thing or routine maintenance, you a Never expect anything but the best in customer service when your bring your car here for service. Whether a small thing or routine maintenance, you are treated with respect and that your time matters. My most recent visit was yesterday and I worked with Anna. She is friendly and very knowledgeable! When I arrived she quickly gathered my info and got me comfortable in the waiting room. I normally just get a loaner but this was going to be a short visit. When Anna realized it was not going to be, she quickly got me into a loaner so I could get to work and not wait unnecessarily. Text alerts shared the estimate for repairs which I was easily able to approve. Another text alert let me know when my car was ready to be picked up, shared closing time and where to return my loaner. I've been driving Infinitis for almost 20 years and my next car will be one too. They are great vehicles but the level of customer service you receive makes the difference. More

The Best Nationwide! I bought my used vehicle from Infiniti of Louisville. I have experienced nothing but first class service from the sale to the service! I can’t brag en I bought my used vehicle from Infiniti of Louisville. I have experienced nothing but first class service from the sale to the service! I can’t brag enough about Bill and Anna and all the staff in the service department! Estimates are always provided along with the best customer service anywhere in the nation! Repairs are always fair and prompt. Service is always handled promptly along with very appreciated loaner service anytime my vehicle needed to stay with them for a repair. I strongly recommend them to anyone looking for great value, honesty and respect in a dealership. More