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Louisville INFINITI - Service Center

Louisville, KY

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57 Reviews

57 Reviews of Louisville INFINITI - Service Center

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June 28, 2022

Very professional and customer service was excellent , I would recommend to friends and family for sure More

by Gdunc21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2022

This dealership is always excellent and effective in their sales and repair work. Very enjoyable to deal with. More

by stancurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2022

The service at IOL is top notch! Anna is knowledgeable and makes me feel like I’m her only customer! More

by Ashshort27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna, Graff, Cam Meredith
Mar 11, 2022 -

Louisville INFINITI responded

Ashshort27, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Infiniti!

December 26, 2021

Anna treats everyone if there family., what a great person! Thank you Anna your very special friend! Thanks More

by Chrissauerwinzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Louisville INFINITI responded

Chrissauerwinzer, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Infiniti!

November 20, 2021

the tune changed when i told them the battery was under warranty. To their advantage of course. I paid $165 for new battery in 2018, and with my pro rated warranty a new battery was $155. How does that wor More

by GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel
November 18, 2021

This is my 4th Infinity and every time I come in for service the team was great. Anna is excellent at explaining everything clearly and getting me in and out quickly. Thanks! More

by adman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Graff
Nov 27, 2021 -

Louisville INFINITI responded

Adman, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Infiniti!

October 20, 2021

I have been a loyal Louisville Infiniti customer since my 1992 G-20 and am now on my 4th Infiniti. Everyone I deal with, and have dealt with, are the best! More

by David DeMuro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Graff
September 27, 2021

Always have my car serviced @ Infiniti dealership; also purchased my extended warranty from same. Anna Graf is so knowledgeable and competent and knows exactly how my car (and I)need to be treated!! More

by pok1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Graf, Cam Meredith
Oct 01, 2021 -

Louisville INFINITI responded

Pok1944, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 05, 2021

The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col More

by CharChar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Louisville INFINITI responded

Charchar, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville Infiniti!

August 05, 2021

This dealer services ALL of my vehicles and I don’t even own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyo More

by billbailey0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill, Miguel, Anna, Erin, and Chris.
Oct 01, 2021 -

Louisville INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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