Louisville INFINITI | Page 9

We have purchased 2 vehicles from Ian the past year and driven 6 hours each way to take delivery of the cars. Ian took great care of us both times. Fantastic customer experience, very knowledgeable and p driven 6 hours each way to take delivery of the cars. Ian took great care of us both times. Fantastic customer experience, very knowledgeable and professional. More

I thoroughly enjoyed my experience at Infiniti. Zack Murphy is an exceptional car salesman. I was impressed by his knowledge of the infinity brand and ability to compare its uniqueness against competito Murphy is an exceptional car salesman. I was impressed by his knowledge of the infinity brand and ability to compare its uniqueness against competitors. Cam Meredith is the guy to see if you want the best protection package. Both gentlemen are professional, efficient and trustworthy. I’m in love with my new QX60 and glad I went with Infiniti! More

The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my colleagues. More

This dealer services ALL of my vehicles and I don’t even own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyo own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyond to make you feel like a friend or family member. Great place to have your vehicle(s) serviced More

Excellent courteous professional experience here at Infiniti of loyalty Wyth Anna my service writer they gave me a loaner car they quoted me the work and did the work in a timely manner it was a great Infiniti of loyalty Wyth Anna my service writer they gave me a loaner car they quoted me the work and did the work in a timely manner it was a great experience I will definitely be back More

I am utterly disappointed in lack of service and understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change and tire rotation. We have less than 16000 miles on our vehicle and we are informed we need four new tires with no further explanation or willingness to discuss how that is possible or ways to remedy the situation or meet us at least half way. The service manager agreed that he would not be happy with replacing sport tires every 16000 miles on his vehicle. After getting back home and researching the situation, it appears that the Dunlop tires on the Infiniti Q50 Red Sport are known to have defects in the valve stem that result in a bumpy ride that definitely does not make you feel like you are driving any form of premium or luxury vehicle. I am not accustomed to giving bad reviews and always try to see things from their point of view; but, as a business owner myself I can not imagine not trying to remedy a situation that was clearly not the customer's fault. I have purchased multiple new vehicles in my lifetime and based on this experience, I will never own another Infiniti. More

Zach was very knowledgeable about the inventory and product lines. He answered all of our questions and gave us the five star service that we have come to expect from Louisville Infinity. product lines. He answered all of our questions and gave us the five star service that we have come to expect from Louisville Infinity. More

Louisville Infiniti has a very welcoming feel. All staff I interacted with was extremely nice and personable. They helped me lease a car I had been eyeing for almost a year and made the whole process smooth I interacted with was extremely nice and personable. They helped me lease a car I had been eyeing for almost a year and made the whole process smooth and easy. Natalie has already followed up and made sure I didn’t have any new questions and made sure I was still very happy. A++ service More

I must say, Zack impressed my husband and I with his motivation, responsiveness, and great customer service. We are in Tennessee, and we were looking to buy in nearby states. Zack was so detailed in his motivation, responsiveness, and great customer service. We are in Tennessee, and we were looking to buy in nearby states. Zack was so detailed in his videos, pics, and calls about the car and we really built trust with him being our eyes, ears and nose when viewing a car. We completed our purchase, Zack was still great at following up to make sure we were happy and to make sure he could answer any questions. While working with Zack, his management team really seemed to be responsive as well. I would recommend Louisville Infiniti and especially Zack (and already have)! Its hard to find this kind of customer service these days! Thanks to Zack and his Management team that helped us with our online purchase and making it a positive one! More

Ian was great to work with and was quick with every question or concern. Very professional!! We felt like he went out of his way to make sure we got what we wanted. question or concern. Very professional!! We felt like he went out of his way to make sure we got what we wanted. More