Louisville INFINITI

Awesome!!!! We reached out to Louisville Infiniti because they had a specific vehicle we were looking for. My initial contact was with Natalie and she was simply We reached out to Louisville Infiniti because they had a specific vehicle we were looking for. My initial contact was with Natalie and she was simply amazing. We had a rough start disagreed on some things, but in the end she was able to get us what we wanted and within our budget. She was fantastic! I also want to say that David Murphy their GM was amazing as well. So far we are extremely happy with our purchase. More

Not Happy My husband called the manager Angela Brown and told her that I was coming to test drive a car similar to the BMW. He told her what time I would arrive My husband called the manager Angela Brown and told her that I was coming to test drive a car similar to the BMW. He told her what time I would arrive and Angela informed him that she would be there to take care of her. He told Angela that he would be handling the negotiations if I decided to go with the Infinity. When I arrived, there was no sign of Angela. I was passed on two different times with different salespeople and all they kept talking about was price and what I wanted to pay. I was very frustrated and decided not to buy the Infiniti at any price. I never saw Angela although she did finally leave us a message a week later. We purchased the BMW from another dealership and are very happy with our purchase. More

This place sums up everything that is wrong with the car biz This place is pure garbage. Called about a used car that was advertised online for $26,991.. which I was ready to purchase. When I called and spoke to This place is pure garbage. Called about a used car that was advertised online for $26,991.. which I was ready to purchase. When I called and spoke to "Ray" - a used car xxxxxxx xxxxxxx who gives people in the car business a bad name.. I was told that the vehicle was put online for the wrong price - "I am updating it now, it should be $34,991".. really?! With 100k miles?! $8k more.. pure gross profit? Because the $2 or 3k wasn't enough. Glad I don't live in this area or drive an Infiniti.. I wouldn't spend $1 in their soda machine. More

You can never believe DISHONEST dealer and manager here!!!!! NEVER THINK ABOUT HAVE ANY BUSINESS WIHT THEM!!! I tried to purchase a new 2017 Infiniti Q50. I found this dealership through truecar.com. Then I sent NEVER THINK ABOUT HAVE ANY BUSINESS WIHT THEM!!! I tried to purchase a new 2017 Infiniti Q50. I found this dealership through truecar.com. Then I sent my inquiry for price quote. Actually I am not satisfied with the condition of the vehicle itself, but the dealers said they would give me an aggressive offer only if I can purchase it that day. However I told them I live in Ohio and cannot come there right now. Then they the dealer suggest me to make the purchase through the phone call. THE MOST SILLY THING I DID IS TO BELIEVE HIM!!! When I decide to do it that way, just at the final process of purchasing, he quickly told me the final price before I verify it, and I accidentally realized the total amount is DIFFERENT!!! Then I quickly quit the process of purchase and questioned him what is going on! He told me it is just the total price he saw from the computer. HOW IT COMES!!! I kept all of emails they sent to me previously and they are LIARS!!! DON'T DO BUSINESS WITH THEM!!! More

Simply amazing! Del helped us the entire way through our car buying process. He told jokes to keep the mood uplifting, and to keep us entertained during approval proc Del helped us the entire way through our car buying process. He told jokes to keep the mood uplifting, and to keep us entertained during approval processes. Everything went smoothly and he was very informative! I will be in contact with del in any future car buying needs! More

I have gone to to the Infiniti service center at sam swope for my Infinti services. I feel Miquel Leon is extremely professional and honest. I appreciate his help with my car and have continued to go swope for my Infinti services. I feel Miquel Leon is extremely professional and honest. I appreciate his help with my car and have continued to go there over the last few years . Most recently he helped me make some decisions on my car that I really appreciated having someone who seems like they care and wanted to help me. I will use the service center again and highly recommend Miquel and Infiniti. More

This is the 4th car that I have purchased from SS. This is the first used car and Infiniti that I bought. I dealt with Whitney. She was knowledgeable, courteous and friendly. The Infiniit has more "bel is the first used car and Infiniti that I bought. I dealt with Whitney. She was knowledgeable, courteous and friendly. The Infiniit has more "bells and whistles" than I'm used to, so Whitney was patient showing me how they operated. She provided the Carfax and also provided the previous owner and contact info. Knowing the history on the car was essential in this purchase. I had some maintenance items that I wanted to be checked and the service manager, Steve took care of them with the Nick the manager. I find that SS are reasonable people to deal with and look forward to a continued relationship. More

CJ and Nick were both very professional and easy to negotiate with. I hadn't negotiated a car deal for 10 years and was not looking forward to it! CJ made the experience very easy. I felt like he did e negotiate with. I hadn't negotiated a car deal for 10 years and was not looking forward to it! CJ made the experience very easy. I felt like he did everything he could to get a fair price for my car and the new car I purchased. The sparkling apple juice celebration and complimentary wine glasses after the purchase was really a nice touch. I will definitely refer my friends and family to CJ !! More