Louisville INFINITI

Awesome!!!! We reached out to Louisville Infiniti because they had a specific vehicle we were looking for. My initial contact was with Natalie and she was simply We reached out to Louisville Infiniti because they had a specific vehicle we were looking for. My initial contact was with Natalie and she was simply amazing. We had a rough start disagreed on some things, but in the end she was able to get us what we wanted and within our budget. She was fantastic! I also want to say that David Murphy their GM was amazing as well. So far we are extremely happy with our purchase. More

Not Happy My husband called the manager Angela Brown and told her that I was coming to test drive a car similar to the BMW. He told her what time I would arrive My husband called the manager Angela Brown and told her that I was coming to test drive a car similar to the BMW. He told her what time I would arrive and Angela informed him that she would be there to take care of her. He told Angela that he would be handling the negotiations if I decided to go with the Infinity. When I arrived, there was no sign of Angela. I was passed on two different times with different salespeople and all they kept talking about was price and what I wanted to pay. I was very frustrated and decided not to buy the Infiniti at any price. I never saw Angela although she did finally leave us a message a week later. We purchased the BMW from another dealership and are very happy with our purchase. More

This place sums up everything that is wrong with the car biz This place is pure garbage. Called about a used car that was advertised online for $26,991.. which I was ready to purchase. When I called and spoke to This place is pure garbage. Called about a used car that was advertised online for $26,991.. which I was ready to purchase. When I called and spoke to "Ray" - a used car xxxxxxx xxxxxxx who gives people in the car business a bad name.. I was told that the vehicle was put online for the wrong price - "I am updating it now, it should be $34,991".. really?! With 100k miles?! $8k more.. pure gross profit? Because the $2 or 3k wasn't enough. Glad I don't live in this area or drive an Infiniti.. I wouldn't spend $1 in their soda machine. More

You can never believe DISHONEST dealer and manager here!!!!! NEVER THINK ABOUT HAVE ANY BUSINESS WIHT THEM!!! I tried to purchase a new 2017 Infiniti Q50. I found this dealership through truecar.com. Then I sent NEVER THINK ABOUT HAVE ANY BUSINESS WIHT THEM!!! I tried to purchase a new 2017 Infiniti Q50. I found this dealership through truecar.com. Then I sent my inquiry for price quote. Actually I am not satisfied with the condition of the vehicle itself, but the dealers said they would give me an aggressive offer only if I can purchase it that day. However I told them I live in Ohio and cannot come there right now. Then they the dealer suggest me to make the purchase through the phone call. THE MOST SILLY THING I DID IS TO BELIEVE HIM!!! When I decide to do it that way, just at the final process of purchasing, he quickly told me the final price before I verify it, and I accidentally realized the total amount is DIFFERENT!!! Then I quickly quit the process of purchase and questioned him what is going on! He told me it is just the total price he saw from the computer. HOW IT COMES!!! I kept all of emails they sent to me previously and they are LIARS!!! DON'T DO BUSINESS WITH THEM!!! More

Simply amazing! Del helped us the entire way through our car buying process. He told jokes to keep the mood uplifting, and to keep us entertained during approval proc Del helped us the entire way through our car buying process. He told jokes to keep the mood uplifting, and to keep us entertained during approval processes. Everything went smoothly and he was very informative! I will be in contact with del in any future car buying needs! More