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Louisville INFINITI
Louisville, KY
349 Reviews
The #1 Volume INFINITI retailer in Kentucky*
When you want a vehicle with a great mix of reliability and luxury, and that won’t break the bank, you are looking for an INFINITI. When you want an INFINITI, there is only one dealership in the Louisville region that provides a level of service, selection, and a reputation like Louisville INFINITI. At Louisville INFINITI, it all starts with our knowledgeable, professional sales staff. They are INFINITI experts, well-educated on all of our used and new INFINITI models, and they aim to provide you with the right vehicle to fit your lifestyle.
As a one-stop dealership, we also provide a team of INFINITI financing experts that are ready to work with you to find lease or loan terms that work with your monthly budget. We will provide you with our full attention, along with the best available financing offers we can find.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 349 reviews
January 02, 2018
Been a customer for over 25 years! I started with a 1992 G-20 and am now on my 4th Infiniti. Natalie Parrish was great to deal with: Very knowledgeable, personable and kept in touch. I started with a 1992 G-20 and am now on my 4th Infiniti. Natalie Parrish was great to deal with: Very knowledgeable, personable and kept in touch. I won't consider going anywhere else for buying a new car or getting my car serviced. Their service department is fantastic with Miguel Leon and Anna Graff. More
by David DeMuro
Employees Worked With
Anna Graff, Natalie Parrish, Miguel Leon
December 31, 2017
Exceptional service from Anna Graff!! Always great service at Louiaville Infiniti. Took my car in for routine service plus a small problem with my visor. Received a loaner vehicle and my c Always great service at Louiaville Infiniti. Took my car in for routine service plus a small problem with my visor. Received a loaner vehicle and my car was ready to go the next morning. Anna Graff always takes such good care of my vehicle when I take it in for service. More
by Needers
Employees Worked With
Anna Graff
December 22, 2017
SERVICE DEPARTMENT We've been going to this Infiniti Dealership for over 15 years. One main reason we purchased cars from them is their Service Department. Miguel tre We've been going to this Infiniti Dealership for over 15 years. One main reason we purchased cars from them is their Service Department. Miguel treats you as a family friend, along with Anna Graff. Our cars have always came out of the Service Department better than they went in. We put a lot of miles on our cars. "Knock on Wood", we've never had a breakdown on the road. More
by John S Lawrence II
Employees Worked With
Miguel Leon
December 16, 2017
Poor Customer Service My husband had been working on a deal with Natalie. When we were interested in a new/newer Infiniti they were calling and texting everyday. A used one My husband had been working on a deal with Natalie. When we were interested in a new/newer Infiniti they were calling and texting everyday. A used one came online that was a good deal and we definitely didn't get the same level of service. Natalie was great to work with. The negative experiences were with Victor Chavez the business manager. He was arrogant and rude. We drove up after work from Lexington. This is the first time we have had no negotiations, what they were trying to get out of us for a 2012 was just wrong. Natalie took an option back and Victor came back, entered the room and said no we can't do that. He didn't even say hello, introduce himself; just came in sat down and that's it. Would never go back. Luckily we found a better deal today in Lexington and were treated great. More
by Satessa S Grimes
Employees Worked With
Victor Chavez
November 24, 2017
Best Dealership in town' The Infiniti staff are incredible. Bill Bailey is the best. He treats you like family. The prices are always reasonable and service is excellent. I dr The Infiniti staff are incredible. Bill Bailey is the best. He treats you like family. The prices are always reasonable and service is excellent. I drive 35 miles to come here, even though I have several other dealerships closer. Infiniti is far superior! More
by Elainecpon
Employees Worked With
Bill Bailey
November 22, 2017
great !! Maya was so helpful and wonderful to work with. She was able to help me find what the car with everything we needed for our family. Maya was so helpful and wonderful to work with. She was able to help me find what the car with everything we needed for our family. More
by smike21ph
Employees Worked With
Cam Meredith, Maya Jannace, Victor Chavez
November 18, 2017
Great Car! Great Service! I’m not the type of customer to put reviews online for companies I feel it’s a company’s job to do a good job. I will say this, I always feel welcom I’m not the type of customer to put reviews online for companies I feel it’s a company’s job to do a good job. I will say this, I always feel welcome when visiting Louisville infiniti. If my visit is for sales or service their staff is well trained and I always get very best experience. I can buy a car anywhere but I want to do business with a company that has local ownership and truly values the relationship between customer dealership. This is what I get from Louisville Infiniti. More
by Car buyer
November 16, 2017
First purchase from this dealership I have been to this dealership four times now and each time I was disappointed. If it was for Maya (who is an amazing sales person). I would have nev I have been to this dealership four times now and each time I was disappointed. If it was for Maya (who is an amazing sales person). I would have never purchased a car here. They sold me a car with an empty gas tank. The sales person cam acted like he did not want my business every time I came in and would not listen to want the customer wanted. The financing person was rude when I would ask a simple question. Overall, if Maya was not there I would never return to this dealership. Thankfully they Maya who is patient, thoughtful, and kept me in the loop all the time! More
by LMHamilton12
Employees Worked With
Cam Meredith, Maya Jannace
November 04, 2017
Great Experience! The best experience I've had when buying a vehicle. The staff are super friendly and helpful and made it worth the drive across the state from Frankli The best experience I've had when buying a vehicle. The staff are super friendly and helpful and made it worth the drive across the state from Franklin to Louisville. Love my new Infinity qx30! Thanks!! More
by Kmartinbeckner
Employees Worked With
Maya Jannace
October 30, 2017
Great Experience My salesperson made the buying experience very pleasant. She took the time to understand my needs and offered a tailored solution to meet them. I woul My salesperson made the buying experience very pleasant. She took the time to understand my needs and offered a tailored solution to meet them. I would buy again. More
by 1234567
Employees Worked With
Maya Jannace
