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Louisville INFINITI
Louisville, KY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 347 reviews
Awful I would have given my experience 0 stars if I could have. Terrible customer service, awful management skills and beyond rude. I have never been yelled I would have given my experience 0 stars if I could have. Terrible customer service, awful management skills and beyond rude. I have never been yelled at by a sales person before, from any retailer. This experience was directly because of the manager I dealt with. He stormed out of the office after we failed to agree on price and yelled at me for multiple things. I have no idea how he has made it this far in his career treating customers the way I was treated. Maybe if I was a man, I would have been respected. Completely unprofessional employee. I will never be a returning customer for anything related to this dealership because of him and his negative/aggressive attitude. More
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Met an Angel; Found my Dream Car My experience with Infiniti? Awesome! The highlight was Maritza Blackman. She is an Angel😇 She showed Respect and Kindness from the first call to pu My experience with Infiniti? Awesome! The highlight was Maritza Blackman. She is an Angel😇 She showed Respect and Kindness from the first call to purchase. More
Great car buying experience Just the right amount of attention without being pushy. Very knowledgeable and friendly. A really good and fun experience. Thanks to Michelle and Cam Just the right amount of attention without being pushy. Very knowledgeable and friendly. A really good and fun experience. Thanks to Michelle and Cam for being so helpful and willing to please. More
Service Department is Excellent! This is a review of the service department only. Every time I have taken my car in for an overall check and maintenance, the service has been excellen This is a review of the service department only. Every time I have taken my car in for an overall check and maintenance, the service has been excellent. They are professional, courteous and helpful. I have dealt with Bill Bailey on all my appointments. He is great. I could not be happier with his service. More
Crazy Search ends with Greatest Vehicle The vehicle search is no fun right... we had our minds on one thing and tried many. Search leads to vehicles to large, not for a 6’4” man, not enoug The vehicle search is no fun right... we had our minds on one thing and tried many. Search leads to vehicles to large, not for a 6’4” man, not enough bells and wristles and on and on. ***Then we arrived at Louisville Infinity.*** You say to yourself why didn’t we come here first!!! Every vehicle they have to offer meets all your expectations!!! Yes a tall man/woman could fit in them all!!! Even the basic of models comes with great features!!!! The team cant be beat... why? Well I want to know everything, ask lots of question, want only the very best deal and challenged even the smallest bit of the process... they knocked it out of the park!!! Personalized service all the way to making sure I made it to my flight on time... yes they helped in every way all the way to the greatest vehicle the QX60!!!! Thank you TEAM Louisville Infinity... your absolutely ROCK!!!! 🎉?? More
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Michelle, who is a brand new employee, was fantastic! All employees I came in contact with, from my salesman, Michelle, to my finance officer, service employees , and branch manager were exceptional! I lo All employees I came in contact with, from my salesman, Michelle, to my finance officer, service employees , and branch manager were exceptional! I look forward to my " new" Infiniti experience!!!! Thanks guys! More
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This dealership and the people who work here are top notch! Maritza was patient and knowledgeable about the vehicles I wanted to look at. She made my buying experience a real pleasure. She is a breathe of fres Maritza was patient and knowledgeable about the vehicles I wanted to look at. She made my buying experience a real pleasure. She is a breathe of fresh air in the whole car buying world. Victor was extremely personable and made sure I understood my contact and options. Kirby explained to me the technical aspect of the driver Assistance System and the benefits it offered. Thank you for all of your help in making this decision More
Fantastic Maritza was very easy to deal with. Very knowledgeable and had the exact car waiting for me to test drive when I arrived for my appointment. Fantast Maritza was very easy to deal with. Very knowledgeable and had the exact car waiting for me to test drive when I arrived for my appointment. Fantastic buying experience with Maritza! More
Professional and excellent service. Maritza was very professional and knowledgeable on the vehicles in the Infiniti fleet. I would recommend her to anyone for assistance. Thanks for al Maritza was very professional and knowledgeable on the vehicles in the Infiniti fleet. I would recommend her to anyone for assistance. Thanks for all your help. More
Great in routine,Greatest in emergency! Thank you with all our hearts to Anna Graff and the service department for our only true problem we have had in our QX60 Hybrid in 5years and 92000+ m Thank you with all our hearts to Anna Graff and the service department for our only true problem we have had in our QX60 Hybrid in 5years and 92000+ miles! We had an unusual sound from the right side of our engine for a short time that was only experienced intermittently. We called Anna who recommended to bring it in immediately. Since we live 120 miles away, it was inconvenient. Anna fit us in right away, gave us a free loaner and the next day the broken front wheel bearing was replaced with a reasonable cost covered by our extended warrenty. She has now arranged for a courier to return our car and pickup theirs. What a service from Anna and Louisville Infinity! More