Loudon Motors Ford, LLC

Purchased a used car "as is" of course, but also purchased a service contract. Took car in for a repair and claim was denied. After several attempts to find out why, they finally told me me "Since w purchased a service contract. Took car in for a repair and claim was denied. After several attempts to find out why, they finally told me me "Since we knew the car was making a noise from the rear differential before selling it to you, it is considered a pre existing condition and is not covered. " So basically, they sold me a car with a known issue,(which is also a safety concern) sold me a service contract that they knew would not cover said issue. And smiled as I walked away. I had no idea at the time that I was doing the walk of shame. I am currently speaking with a lawyer about the arbitration process and to see if I stand a chance. I'm guessing no because legally they have themselves covered pretty well (almost as if they have experience in this type of thing) but if there was a court based on ethics, I would absolutely win. A previous response from them basically stating "We will try not to screw over anyone else in the future" does me no good. Here is the actual response-Dealer response Customer service is one of our top priorities, so we are disappointed to hear we failed to give you with the quality experience you deserve. Please know that we take all of our customer reviews, both good and bad, very seriously in an effort to improve our products and services. After speaking with you in detail yesterday and better understanding your concerns, our General Manager is already putting procedures in place to prevent this from happening to future customers. Thank you again for your feedback. They did however " try to make it right " by offering to pay for half of the repair. So rather than pay the 100 dollar deductible, I would be responsible for 16 times that amount at 1600 dollars(keeping in mind I already paid 3126 dollars for the service contract) How considerate of them. That should make everything ok, right? I am 45 years old and have never been done like this. Never had such anger, regret, distrust, and down right disappointment in anyone or anything. More

0 stars awful wouldn’t let me buy car I wanted wouldn’t even tell me why even tell me why More

As pleasant of an experience you can have while buying a vehicle: Tim was efficient, knowledgeable and personable- not pushy in any way. All sales people should be like Tim! The financing was seamless thank vehicle: Tim was efficient, knowledgeable and personable- not pushy in any way. All sales people should be like Tim! The financing was seamless thanks to Courtney- she really expedited the process and helped complete the paperwork to get us out the door. We are very pleased with the truck AND the experience. More

Everyone there was more than helpful and courteous! The work performed from your service department exceeded my expectations! Thank you again for all your help! work performed from your service department exceeded my expectations! Thank you again for all your help! More

Amazing service department and crew! Had my vehicle at 3 other shops for a noise in the front end and they figured it out in less than 15 mins and saved me a ton of money! Danielle was very friend and kept other shops for a noise in the front end and they figured it out in less than 15 mins and saved me a ton of money! Danielle was very friend and kept me well informed. I'll be bringing all my vehicles here from now on! More

Great Service. Thank You Chanler for getting me to come in for service. Thank You Danielle for taking care of my service. Complete Drive Train serviced on my 16 F150. in for service. Thank You Danielle for taking care of my service. Complete Drive Train serviced on my 16 F150. More