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Lou Sobh Kia of Newnan - Service Center

Newnan, GA

4.7
28 Reviews

28 Reviews of Lou Sobh Kia of Newnan - Service Center

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April 26, 2025

I was there for over 4 hours waiting for two recalls to be done, but it was not an unpleasant experience. Everyone was very accommodating and helpful. Ethan was informed and respectful while we talked abou More

by Jtrnt247
Recommend Dealer
Yes
Employees Worked With
A nice young lady in service and a sales person named Ethan and his manager named Muhammad
Apr 26, 2025 -

Lou Sobh Kia of Newnan responded

We are glad you had an amazing experience at our dealership. Our goal is to be mindful of our customer's time while informing me them of our process. welcome to the Lou Sobh Kia Newnan family!!!

April 26, 2025

Tameka was excellent from start to finish. When my vehicle was dropped off she followed up and made sure my concern was addressed in full. Very quick, courteous, and pleasant turn around time. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Lou Sobh Kia of Newnan responded

Thank you so much for sharing your experience with Tameka. We are grateful for our associates, and Tameka is a rising star.

April 26, 2025

Great dealership with excellent service! The staff was friendly, helpful, and made the whole process easy. Highly recommend for anyone looking for a smooth and professional experience. More

by sheilabalbi34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
April 25, 2025

Very nice and helpful stuff. Service was done in a timely manner. I would recommend your service department and staff very professional More

by bradbrockf7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for allowing us to earn your business and we look forward to serving you in the near future.

April 25, 2025

My experience was pleasant and the staff treated me with respect. This location is much closer than my previous dealership in LaGrange. I will continue to use this location. More

by kara.mitchell101
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 26, 2025 -

Lou Sobh Kia of Newnan responded

We are glad to be able to serve you and the surrounding area.

April 25, 2025

We love this location and the service has been great thus far. They make waiting great very pleasurable if you're getting your vehicle serviced too@ More

by creativedesignsbycristal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Lou Sobh Kia of Newnan responded

We are glad you had a great experience and looking forward to servicing all of your vehicle needs.

April 25, 2025

The work was good. We would have liked to understand the length of time needed for repair and if a car loan was available during the warrenty repair. More

by m.nmeyer
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 25, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for your feedback. We’re sorry to hear that the expectations around repair time and loaner vehicle availability weren’t clearly communicated. We understand how important it is to plan ahead when your vehicle is being serviced. We’ll be sure to improve how we explain these details moving forward. If there’s anything we can do to assist you further or clarify anything about your recent visit, please don’t hesitate to reach out.

April 24, 2025

Excellent service! The building was very clean and had a welcoming atmosphere. The service department told care of my service. More

by lindamercier3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for allowing us to service your vehicle. We are glad we were able to take car of your needs.

April 22, 2025

Much too WOKE for me. When I asked the manager if the very nice woman at reception was his employee and was he her boss. His answer was we don’t use words around here like More

by Renee McCoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for sharing your feedback. At our dealership, we strive to create a welcoming and respectful environment for everyone, both our team and our guests. When our manager responded, the intention was to reflect our commitment to a collaborative and inclusive workplace, where every employee is valued and treated with respect. We understand that different people may have different expectations around language and culture, and we’re always open to respectful conversations. We appreciate you taking the time to visit us, and we’re sorry to hear that your experience didn’t meet your expectations. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

April 21, 2025

I took my EV6 in for service and repair . I had encountered an issue . I called the service department and spoke with the service manager . He took the time to walk me through what had gon More

by rachelkred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Director - unable to spell his name properly.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for giving us the opportunity to make things right. Nikomis, service manager, has been with us a short while and is an amazing addition to our team.

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