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Lou Sobh Kia of Newnan - Service Center

Newnan, GA

4.6
22 Reviews

22 Reviews of Lou Sobh Kia of Newnan - Service Center

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April 25, 2025

The work was good. We would have liked to understand the length of time needed for repair and if a car loan was available during the warrenty repair. More

by m.nmeyer
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 25, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for your feedback. We’re sorry to hear that the expectations around repair time and loaner vehicle availability weren’t clearly communicated. We understand how important it is to plan ahead when your vehicle is being serviced. We’ll be sure to improve how we explain these details moving forward. If there’s anything we can do to assist you further or clarify anything about your recent visit, please don’t hesitate to reach out.

April 24, 2025

Excellent service! The building was very clean and had a welcoming atmosphere. The service department told care of my service. More

by lindamercier3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for allowing us to service your vehicle. We are glad we were able to take car of your needs.

April 22, 2025

Much too WOKE for me. When I asked the manager if the very nice woman at reception was his employee and was he her boss. His answer was we don’t use words around here like More

by Renee McCoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for sharing your feedback. At our dealership, we strive to create a welcoming and respectful environment for everyone, both our team and our guests. When our manager responded, the intention was to reflect our commitment to a collaborative and inclusive workplace, where every employee is valued and treated with respect. We understand that different people may have different expectations around language and culture, and we’re always open to respectful conversations. We appreciate you taking the time to visit us, and we’re sorry to hear that your experience didn’t meet your expectations. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

April 21, 2025

Great staff & service. I accidentally scheduled at the wrong location, but they got me right in with little wait time. More

by klhall328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

We are glad that we were able to get in to service your vehicle. Thank you for the opportunity.

April 21, 2025

Professional, clean facilities, courteous, prompt, and making a necessary time actually enjoyable. Great staff and service More

by cora.sharp
Recommend Dealer
Yes
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tameka Jones
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

Oftentimes, having your vehicle services can be a daunting task. Our facility is designed to make our customers comfortable and relaxed. Mission accomplished!

April 21, 2025

I took my EV6 in for service and repair . I had encountered an issue . I called the service department and spoke with the service manager . He took the time to walk me through what had gon More

by rachelkred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Director - unable to spell his name properly.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for giving us the opportunity to make things right. Nikomis, service manager, has been with us a short while and is an amazing addition to our team.

April 20, 2025

Excellent service and good attention, highly friendly staff and very attentive, the waiting room very comfortable More

by OVILLALOBOSGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander kelly
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

Thanks for visiting our facility. We appreciate your kind words.

April 20, 2025

Great customer care and service I will be returning. Everyone is very helpful and the waiting area is really nice. Thank you! More

by LRN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Giulianna Villagomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

Thank you for your kind words. We are glad you had a great time and we look forward to having you again.

April 19, 2025

I loved my experience everyone was so friendly and service was fast and coffee is awesome More

by vickicowan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

I would have to agree with you, the coffee is AWESOME!

April 19, 2025

Easy to setup the appointment when needed. Nice facility. Only site car wash. Service associate was very knowledgeable. More

by pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tameka Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Lou Sobh Kia of Newnan responded

We are pleased you had a great experience. Thank you for your kind words.

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