Lou Sobh Kia of Brunswick

2nd part of 1st review, when it came to servicing recalls that part was good that part was good More

This was one of the worst experiences at a car dealership. I had a preapproved from my bank, but I thought I would let them try to finance me through their banks. They came back wanting $5000 down dealership. I had a preapproved from my bank, but I thought I would let them try to finance me through their banks. They came back wanting $5000 down so I decided to go with my bank. My bank sends a check overnight, so it would take an extra day to arrive. They said that the car would stay on the lot until the check arrived, potentially selling it to another person. I asked how could that be since I have a loan signed with that Vin number? I called to speak with the general manager, Brian Bove, but the Jim Long answered the phone and said he was the GM. I explained the situation so he wanted me to text him my banks information along with the tracking number and said he would get back to me. He never returned anything to me through text. He only said give me a minute, still waiting. Any car dealership I’ve ever deal with the bank of my own they speak to the bank and I’ve driven away that day with my car. It’s disappointing you cannot find any dealership in the local area to work with you. I have to drive to Hinesville to deal with car dealerships. Just know if you shop here in Brunswick at the Kia dealer don’t look for them to be flexible or customer oriented. More

Jessie did a wonderful job answering all of our questions and was patient throughout the process. He was ver knowledgeable about all the wonderful features of our new KIA Telluride machine, and again, was pa and was patient throughout the process. He was ver knowledgeable about all the wonderful features of our new KIA Telluride machine, and again, was patient with our questions. He introduced us to the necessary people in all phases to the process. The finance department was also very professional. More

Stephanie was extremely efficient, she met my needs, helped in every way she could, and had me driving off the lot a happy woman in my new mom car one mo th in and love it! helped in every way she could, and had me driving off the lot a happy woman in my new mom car one mo th in and love it! More

Friendly and efficient service and nice waiting area. I Would definitely recommend thia dealership to someone. I Would definitely recommend thia dealership to someone. More

This dealership is one that you should stay away from. The dealership has just changed ownership and they are not going to honor promises made by previous dealership. Unfortunately I will not be coming ba The dealership has just changed ownership and they are not going to honor promises made by previous dealership. Unfortunately I will not be coming back here. More

There service department is top notch. Has taken care of all my vehicle issues now and in the past. Has taken care of all my vehicle issues now and in the past. More

Very nice and decent dealership. My salesman Jonathan was very knowledgeable and nice to me. My salesman Jonathan was very knowledgeable and nice to me. More

Note: Nate Brown, their pre-owned car sales person, asked me, up front, to write a review. The irony! TL:DR: Told Nate up front I had $3000 to work with, on a $10k car, and would probably need a co-signe me, up front, to write a review. The irony! TL:DR: Told Nate up front I had $3000 to work with, on a $10k car, and would probably need a co-signer. Co-signer came, signed off on paperwork, only for Nate to then tell me he needed $6500 DOWN(!!!!) on the same $10k car. Wasted my time, the co-signer's time, and we went elsewhere. The story: I used the Lou Sobh website to see what was available in our price range. I initially saw a car for $5933, and put in an inquiry on their website. Nate Brown called me the next day, and I told him, up front, we were working with a $3000 down. He said that was fine, and then scheduled a test drive. The following day, Nate told me that car "didn't pass inspection", and was shipped off to the auction. (Why was it on the website, then?) He told me about a car in the $10k range, which was almost double what I was shopping for, but I figured $3000 down would be good enough. (30% down? Why wouldn't it be?) I come to the appointment, Nate had me drive the $10k car, as well as a car in the $16k range. We started the paperwork, got our co-signer in, she signed it, and Nate went to the back of the office. He then came back, telling us we'd need $6500. ON A $10k car?! WITH $3000 down AND a CO-SIGNER?! We had left the option for the $10k car open, FFS! For context, on the $10k car, with $3000 down, and 72 months, our payment was only $250 a month! If you need a description of Nate, he looks sort of like B. Dylan Hollis, the recipe guy from Tiktok and YouTube. And Nate? There's your review! Enjoy! PS, they called the next day to see how the sale went!?!? More