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3,965 Reviews of Lou Sobh Honda - Service Center
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March 09, 2016
exceptionaly friendly and courtious staff. Expert in customer service with a friendly and experienced staff. Makes you feel right at ease when you hand the your keys off knowing your investment Expert in customer service with a friendly and experienced staff. Makes you feel right at ease when you hand the your keys off knowing your investment is in good qualified and skilled hands. They do it right the first time no worries about a second. Surprised me with a complimentary car wash as well. Highly recommended coming from someone who usually dose their own work too his vehicle's due too the incompetence of most dealerships nowadays. More
by Duck
Employees Worked With
Other Employees :
Harald Hagen, Sally Hayner, Alex Sobh, John Goode, Dan Youngblood, Mac McIntosh, Justin Britt
March 01, 2016
Came through on doing the right thing I had a punctured condenser grill in my brand new 2016 CRV. When and how the puncture got there was up to debate, we'll say, but with just over a thou I had a punctured condenser grill in my brand new 2016 CRV. When and how the puncture got there was up to debate, we'll say, but with just over a thousand miles on the car and less than two months of ownership, a $650.00 repair job to replace the entire condenser and recharge the coolant was not something I was too keen on indulging. Thankfully, the guys worked with me on the issue and arranged for the part to be reinstalled free of charge. It was the right thing to do. I'm not saying that merely because it benefitted my wallet, either. Had I been forced to foot the bill for such a costly repair charge about a month after driving it off the lot, I would have taken a dim view of Lou Sobh, and Honda overall for the lack of good will. Thankfully, reason prevailed. The service team at Lou Sobh has earned my respect and won me over as a Honda fan. I can't praise them enough. More
by MAdrian
Employees Worked With
Other Employees :
Thomas Owens, Harald Hagen, Alex Sobh, John Goode, Dan Youngblood, Mac McIntosh, Justin Britt
February 29, 2016
Outstanding service by Mike Blalock Mike provided exceptional service and communication. My service was flawless and he took care of everything perfectly. I had a combination of warran Mike provided exceptional service and communication. My service was flawless and he took care of everything perfectly. I had a combination of warranty work and maintenance. Thanks again Mike! More
by jeff6046
Employees Worked With
Mike Blalock
February 29, 2016
Excellent Service Took my 2013 accord sport in due to a srarting issue. My assigned service manager kept me updated with regular status and they were able to duplicate Took my 2013 accord sport in due to a srarting issue. My assigned service manager kept me updated with regular status and they were able to duplicate problem. A rental car was provided without me even having to ask. Top notch service and repair. Would use again. Also very nice facility and waiting area. More
by Jaypp
Employees Worked With
Justin Britt
February 29, 2016
Great Communication The guys at the shop were very fast and the office stayed in touch throughout the process. We were always aware of what was happening and what the tim The guys at the shop were very fast and the office stayed in touch throughout the process. We were always aware of what was happening and what the timing and price would be. More
by MCDSDriver
February 27, 2016
great job Mac !! Mac did a great job attending us and was able to answer the questions I asked him and explained the follow ups I need with my Honda. Mac did a great job attending us and was able to answer the questions I asked him and explained the follow ups I need with my Honda. More
by Gcanino
Employees Worked With
Mac McIntosh
February 27, 2016
Exception Prompt Professional Service -Service Department Lube Oil and Filter in 19 minutes! I purchased two new cars for teenage sons in the past 12 months. The first purchase was NOT at Lou Sobh and the ser Lube Oil and Filter in 19 minutes! I purchased two new cars for teenage sons in the past 12 months. The first purchase was NOT at Lou Sobh and the service experiences of the first car have been terrible! Needless to say we didn't go back to buy at that dealer and started to explore alternate brands. Glad we looked at the Honda and our experience has been nothing but first class! More
by Ken30004
Employees Worked With
John Goode
February 23, 2016
Best Oil Change service I ever recieved This was an excellent service. They checked everything out, changed my oil and WASHED MY CAR!!! I will continue going there for all future services This was an excellent service. They checked everything out, changed my oil and WASHED MY CAR!!! I will continue going there for all future services needed on my car. More
by heatherjo143
Employees Worked With
Mike Blalock
February 21, 2016
Low Tire Pressure Warning - Damaged Tire Went into service dept without an appointment when I got a low tire pressure warning. They quickly found a nail near the sidewall that could not be p Went into service dept without an appointment when I got a low tire pressure warning. They quickly found a nail near the sidewall that could not be plugged. They had an identical tire to match the others, and replacement was done promptly. Replacing a tire with less tan 2000 miles was frustrating, but the quality and quick service was outstanding. More
by Rob C
Employees Worked With
Mike Blalock
February 20, 2016
SERVICE VERY COURTEOUS. KEPT ME INFORMED. VEHICLE WAS DONE WHEN PROMISED. UPDATED ME ON THINGS I WILL HAVE TO HAVE DONE TO MY HONDA IN THE FUTURE VERY COURTEOUS. KEPT ME INFORMED. VEHICLE WAS DONE WHEN PROMISED. UPDATED ME ON THINGS I WILL HAVE TO HAVE DONE TO MY HONDA IN THE FUTURE More
by RAY
