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Lou Sobh Honda - Service Center

Cumming, GA

4.9
3,983 Reviews

3,983 Reviews of Lou Sobh Honda - Service Center

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December 17, 2016

Service Tried to have problem resolved a another dealer, didn't work! Lou Sobh service was fantastic,polite,and took care of my concerns. Treated me as a pers More

by Jrfricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Meckes
Mar 13, 2017 -

Lou Sobh Honda responded

Glad to be of service to you. Thanks for writing. I will be sure to thank Eric and Heather for a job well done. Now YOU have friends in the car business...and we will take good care of you and your vehicle!! Chip Hill, Marketing

December 08, 2016

Shannon McConnell was a tremendous help. Shannon McConnell was my service advisor and an outstanding help. Went in for a problem and Shannon jumped right and and resolved my problem quickly a More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McConnell and Evan (parts) sorry I forgot his last name.
Mar 13, 2017 -

Lou Sobh Honda responded

Thanks Gary. We appreciate your taking the time to review us. We appreciate your business and look forward to taking care of you for many years to come. I will be sure to thank Shannon and Evan . Chip Hill, Marketing

December 05, 2016

Super! Everything went smoothly and the customer service was exceptional. Another satisfying visit to Lou Sobh Honda in Cumming. I would highly recommend thi More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Lou Sobh Honda responded

Thanks Sharon!! We are happy to have you in the Lou Sobh Honda family!! We appreciate your business. I will be sure Heather reads this. Have an awesome day!! Chip Hill, Marketing

December 04, 2016

Warranty Repair Sunroof failed after 4 months on new Pilot. Service diagnosed and replaced a shorted motor in sunroof assembly. Work appears excellent and was done in More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Blalock
Mar 13, 2017 -

Lou Sobh Honda responded

Thanks for writing Bob. Glad we were able to take good care of your sunroof. I will be sure to thank Mike!! He does a great job for us. Hope to see you around the dealership next service.Have a great day!! Chip Hill, Marketing

December 02, 2016

Quality service attitude! Honda recall service timely rendered. Service scheduled via phone. A friendly reminder email message sent. Additional maintenance service offered, wit More

by Alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Britt
Mar 13, 2017 -

Lou Sobh Honda responded

Thank you Alfredo. We appreciate your kind words and I will be sure to thank Justin as well. He does a great job for us. Please recommend us to your friends and relatives if you have the chance. We will take great care of them for you. Have a great day!! Chip Hill, Marketing

December 02, 2016

Great!! Heathers is very friendly and explain very well to me all the process with my car, I definitely recommend her for service advisor. . Thank you Heather More

by Juan123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Lou Sobh Honda responded

Juan, Thanks for the nice comments on Heather. She is awesome. We appreciate your business and hope to see you at the store on your next service. Have a great day!! Chip Hill, Marketing

December 02, 2016

Truly a Great Place to Have Car Serviced Every time I have to take my Honda Civic in for service they do an outstanding job. The service crew are great to work with. More

by Catherine Shirkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Lou Sobh Honda responded

Thank you Catherine. We appreciate your kind words. I will be sure to thank David as well. He does a great job for us. Hope to see you at the dealership again soon. Have a great day. Chip Hill, Marketing

November 30, 2016

Another great experience, Your service department is the best. Shannon, my service advisor is the consummate professional. I really appreciate the care your techs take in ser More

by evanf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Mar 13, 2017 -

Lou Sobh Honda responded

Thanks for writing Evan. We thank you for your business and I will be sure to thank Shannon as well. He does a great job for us. Hope to see you around the dealership again soon. Welcome to the family!! Chip Hill, Marketing

November 23, 2016

Always the best Every time e info on for service they are fast and do a great job. The pricing is competitive and I feel better servicing my vehicle at the dealer I b More

by Julian Benton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tal
Mar 13, 2017 -

Lou Sobh Honda responded

Thank You Julian. We appreciate your business. Have a great day and see you next visit!! Chip Hill, Marketing

November 20, 2016

Outstanding Customer Service. High level of trust with a professional, technical and polite way of resolving the issue. I would definitely recommend this Dealer Ship and Service to More

by JBT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Lou Sobh Honda responded

Thank you for taking the time to write JBT. We appreciate your business. Have a great day. I will be sure to thank David!! Chip Hill, Marketing

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