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Lou Sobh Honda - Service Center

Cumming, GA

4.9
3,985 Reviews

3,985 Reviews of Lou Sobh Honda - Service Center

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April 06, 2017

Exceptional Customer Service We own 2 Honda vehicles and only bring them to Lou Sobh for service. They continually go out of their way to make the experience seamless. Exceptiona More

by Dortz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talla
April 03, 2017

Air bag recall Shannon was exceptional; great customer service; efficient, concerned about my time and called me right when job completed for pick up. My car was ev More

by Bonnie Hoag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
April 02, 2017

Great overall Experience This Lou Sobh Honda Dealership is really first class. It's a new, modern facility and the staff are all excellent. Everyone is very friendly and pro More

by Ronald Kindland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ayers, Mac McIntosh, Justin Britt
April 02, 2017

Service was amazing! Justin Britt is as good as they get! My service visit was wonderful!! In and out, no pressure to buy, and top notch customer service! Justin was very kind and porfesional. His customer se More

by Vickiptrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Britt
March 27, 2017

Too slow Well everthing was wrong, they took too long to even look at my car. My time is valuable so I don't appreciate it being wasted. More

by Steve rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harald Hagen
Apr 13, 2017 -

Lou Sobh Honda responded

Hello Steve, Please tell me a little more about the issues. You mention the time factor...could you please elaborate? We have very few reviews such as yours. Our service department is Top-Rated and when we get a bad review....we want all the details so it doesn't happen again. You may reach me at 770-813-1995 or by email at chip.hill@lousobh.com. I look forward to hearing from you. Thanks, Chip Hill, Marketing

March 27, 2017

Always a good experience! I go out of my way to have my car serviced at this Honda location because of the beautiful facility and extra courteous service. And of course the fre More

by Suzgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goode
March 24, 2017

Battery Replacement As always, prompt and courteous service. I was in a bind and needed a new battery quickly. I was in and out in 30 minutes. Are used to hate havi More

by JSK
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall
March 20, 2017

Service The service was an easy experience. All employees were friendly. The work was performed as requested, my vehicle was delivered on time, all as sche More

by Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taj ?
March 15, 2017

Service Review Worked with Shannon McConnell in service and had a great experience. Knew Shannon from another location and he is the reason I switch to Lou Sobh Hond More

by Gary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon McConnell
March 15, 2017

First Service for my new 2016 Honda Civic Lou Sobh helped get me in a car that worked for me and was a good deal financially, and as they promised my first service call was done very smoothly More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Britt
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