Lou Sobh Honda - Service Center

Fantastic Service Thanks a lot Shannon for the fantastic service and explanation for what I need to get services. My 10 year old Accord feels very new. Thanks a lot Shannon for the fantastic service and explanation for what I need to get services. My 10 year old Accord feels very new. More

They saved my life!! I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a p I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a passion for excellence and are truly service-oriented, customer advocates. I have owned two Honda vehicles so far, and one of them I purchased from Lou Sobh Honda fairly recently. One of the reasons I had decided to purchase another Honda was because of the excellent service I had gotten in past years from Lou Sobh, but this recent incident put them on a level that far surpassed all other service departments. I was involved in an accident- My Honda was struck by another vehicle and I had the "repair" done by a local body shop (ABRA). A few months after the repair was completed, I took my car to Heather at Lou Sobh for a routine maintenance and alignment. She discovered a plethora of problems that were extremely dangerous and would definitely have resulted in me having a fatal accident if I had continued driving my vehicle in its state of disrepair. The other auto shop had put some after-market parts on my car that were not even designed to go on minivans, the brake line was not connected to one of the wheels, the front-end steering was about to fail and my wheel was about to fly off because the bolt had not been placed to hold it on the rod--a fatal accident waiting to happen. Chris Toomer, the service technician, was kind enough to put my car on the rack and show me the issues that needed to be addressed with detailed explanations. He has 15 years of experience servicing cars and his knowledge of auto mechanics really showed. I felt comfortable having my vehicle in his capable hands. Heather worked very hard filing an insurance supplement and getting the ball rolling for me to have these repairs done properly. It took a full week for her and the manager David, to complete the process, which involved having multiple conversations with the insurance claims rep (who was NOT on my side), and pulling records from the other body shop that had done the initial "repair", in order to get me back into a safe vehicle in working order. Heather was kind enough to give me a Honda Courtesy car during this entire process. They made the whole process seamless; Furthermore, I did not have to miss any work, as Heather picked up my car from my office early in the morning before starting her workday! Again, I am greatly appreciative to Heather, David, and everyone who played a role in my vehicle repair, and dealings with an extremely difficult insurance claims rep. It is comforting to know that there are still a few people in the world like her and the great folks at Lou Sobh, who are honest and care about their customers, and about doing the right thing for them. I have always been pleased with the customer service at Lou Sobh Honda, but this recent issue with my car and the way Heather, David and the staff under his great management handled my repair, from the initial diagnostics to fruition, more than exceeded my expectations! The honesty, integrity and true customer service that the Lou Sobh service department exemplifies is the main reason that I will continue to buy Hondas from Lou Sobh in the future. More

Justin Britt Went by the Dealership on the way home to work without an appointment. The Service Adviser Justin Britt was phenomenal! Got me in and out quickly with Went by the Dealership on the way home to work without an appointment. The Service Adviser Justin Britt was phenomenal! Got me in and out quickly with the job done right. Since I live 33 Miles from the Dealership he really saved me time and an extra trip. More

Pleasant Visit; Busy but fairly prompt service Tala takes good care of me. I don't have to worry about getting ripped off with unnecessary repairs. Nice waiting room with pleasant surrounding and Tala takes good care of me. I don't have to worry about getting ripped off with unnecessary repairs. Nice waiting room with pleasant surrounding and good snacks. More

Fast, friendly, reasonably priced service! People were super friendly, helpful, and they went above and beyond. Prices were as good as I could have gotten anywhere. Service was completed quickl People were super friendly, helpful, and they went above and beyond. Prices were as good as I could have gotten anywhere. Service was completed quickly! More

First time; good experience Bought my 2014 Honda Civic a couple of months ago. It was time for an oil change and change transmission fluid. I've never used a dealer before for re Bought my 2014 Honda Civic a couple of months ago. It was time for an oil change and change transmission fluid. I've never used a dealer before for regular auto maintenance (too expensive); but decided to give them a shot. I went in on a Saturday afternoon and they were pretty busy; but were able to take me in quickly. I expected a long wait time because of the volume and the transmission service. I was there about an hour; which was not bad considering how busy they were. My Service Rep Heather was great. She was friendly and made suggestions without being pushy. She came out told me about a couple of minor things they found and let me know they would be finished soon. I really appreciated that they washed the car before returning it to me (it was covered with road salt from the recent snow and ice). Overall, I had the very good experience and will return. Thank you Heather for doing a great job! More

Service I took my car in for service (recall) and was expecting to wait at least an hour. I was out of there within 20 minutes. It was great and the service I took my car in for service (recall) and was expecting to wait at least an hour. I was out of there within 20 minutes. It was great and the service man who helped me was very helpful and explained everything to me before and afterwards. Great service!! More

Best experience ever Bonnie in service was the bomb! I felt I was annoying but she was very helpful and understanding of my personal situation..not acting annoyed in any w Bonnie in service was the bomb! I felt I was annoying but she was very helpful and understanding of my personal situation..not acting annoyed in any way. So thoughtful and friendly including the tech working on my car(Aaron?). Everyone I came in contact with was friendly and helpful. More

Great service department This was my first routine service for new vehicle. Service department has easy in and out. Service tech was very helpful. Very nice waiting area. This was my first routine service for new vehicle. Service department has easy in and out. Service tech was very helpful. Very nice waiting area. More

Excellent Service Service rep checked me in as soon as I arrived on time for the scheduled appointment. Offered discount as it was first service for the new Handa Civi Service rep checked me in as soon as I arrived on time for the scheduled appointment. Offered discount as it was first service for the new Handa Civic. Waiting area was clean with ample seating space and coffee machine with snacks. Service was completed approximately in an hour. More