Lou Sobh Honda - Service Center

Purchase process of 2014 Accord Sport BEWARE I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my car in stock (2014 Accord Sport Manual) They gave me a purchase price on my trade in and haggled me down later in the process. Beware of this tactic. I should have walked out. The purchase price on the Accord was set by Costco, so I only have to say they honored it. They were pushy on Gap insurance and extended warranty. I had some issues after the purchase and have tried to contact them several times by email. The issues are minor, but the response from them EVERY time is automated. Never do I feel like my email was even read. This is verified because the response to my service questions have come back with "We have the car your looking for in stock! etcetera. Poor communication. I feel abandoned. More

EXCEPTIONAL SERVICE DEPARTMENT Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The a Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The appear to be eager to set a standard of service excellence, while I enjoyed their honesty and integrity. I went in to have a fan repaired or replaced. They showed me the damage and offered several theories as to cause. They made the repair and not only did they clean the car, but they also cleaned the engine compartment. I am an adjuster in Georgia and know quality from bad. These people are the epitome of excellence. Randy Castro More

Truly a dealership who stands by their customer: Trustworthy We purchased a used car from Lou Sobh, the objective was to get a car to last 1 - 1 1/2 years. It didn't. As far as that goes, it's the chance you t We purchased a used car from Lou Sobh, the objective was to get a car to last 1 - 1 1/2 years. It didn't. As far as that goes, it's the chance you take when you buy used. After a few months we encountered a costly repair. After explaining the situation to Mike Sobh he offered us two options. One, he would do the repair as his cost (I have some insight and he was being honest, saving us over $1,000) The 2nd option was to trade in for something. We found a Toyota Camry, a model year new and with an upgrade package. He executed an even trade and made a customer for the long term. To be clear, they owed us nothing, the original buy was a good value and our informed decision. Mike wanted a customer who knew they could trust Lou Sobh Honda. He got one and it is much appreciated. More