Lou Sobh Honda - Service Center

Service experience was excellent! My service advisor, Heather, is highly professional and very courteous. She makes the whole service experience so much more pleasant for the customer! My service advisor, Heather, is highly professional and very courteous. She makes the whole service experience so much more pleasant for the customer! That makes the perception of Lou Sobh Honda in the eyes of the public so much better. You are lucky to have Heathet! More

don't make an appointment, walk ins go first Spent 3 hours at the dealer for a simple issue. The first 2 hours I was patient, assuming we were near the end, having an obvious rattle noise on a br Spent 3 hours at the dealer for a simple issue. The first 2 hours I was patient, assuming we were near the end, having an obvious rattle noise on a brand new Odyssey tended to. Wrong. When we approached the service desk to get an ETA at 2 hour mark, they scrambled to pull our van out of the overflow lot...it hadn't even been looked at yet...their excuse was that they had a lot of airbag recalls that were coming in. LONG STORY SHORT, your appointment time doesn't matter, it is whatever order they feel like. The rattle is a manufacturer issue and that will now take another hour of discussion because we have been referred around like a ping pong ball. Thanks for wasting my day off and I'll be sure to let friends and coworkers know when you need a service center DO NOT waste half a day here. Although they did leave me more than enough time to negatively review them. Whoopsie. More

Service Very professional and courteous service department. I took our civic in for transmission service knowing ahead of time that there is much work to be d Very professional and courteous service department. I took our civic in for transmission service knowing ahead of time that there is much work to be done and they never tried to sell me any additional products or service. They informed me of what they noticed in their inspection, but never tried to push or manipulate us into doing additional work. Because of this we will take our vehicle to this dealer for all future repairs. Enough can't be said for honest business practices! Thank you! More

Purchase process of 2014 Accord Sport BEWARE I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my car in stock (2014 Accord Sport Manual) They gave me a purchase price on my trade in and haggled me down later in the process. Beware of this tactic. I should have walked out. The purchase price on the Accord was set by Costco, so I only have to say they honored it. They were pushy on Gap insurance and extended warranty. I had some issues after the purchase and have tried to contact them several times by email. The issues are minor, but the response from them EVERY time is automated. Never do I feel like my email was even read. This is verified because the response to my service questions have come back with "We have the car your looking for in stock! etcetera. Poor communication. I feel abandoned. More

EXCEPTIONAL SERVICE DEPARTMENT Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The a Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The appear to be eager to set a standard of service excellence, while I enjoyed their honesty and integrity. I went in to have a fan repaired or replaced. They showed me the damage and offered several theories as to cause. They made the repair and not only did they clean the car, but they also cleaned the engine compartment. I am an adjuster in Georgia and know quality from bad. These people are the epitome of excellence. Randy Castro More

Truly a dealership who stands by their customer: Trustworthy We purchased a used car from Lou Sobh, the objective was to get a car to last 1 - 1 1/2 years. It didn't. As far as that goes, it's the chance you t We purchased a used car from Lou Sobh, the objective was to get a car to last 1 - 1 1/2 years. It didn't. As far as that goes, it's the chance you take when you buy used. After a few months we encountered a costly repair. After explaining the situation to Mike Sobh he offered us two options. One, he would do the repair as his cost (I have some insight and he was being honest, saving us over $1,000) The 2nd option was to trade in for something. We found a Toyota Camry, a model year new and with an upgrade package. He executed an even trade and made a customer for the long term. To be clear, they owed us nothing, the original buy was a good value and our informed decision. Mike wanted a customer who knew they could trust Lou Sobh Honda. He got one and it is much appreciated. More