Lou Sobh Honda

Honest Salesman We found a used Mercedes on-line. We have been watching on-line and have looked at numerous dealerships. When we saw the ad for this car we knew it We found a used Mercedes on-line. We have been watching on-line and have looked at numerous dealerships. When we saw the ad for this car we knew it was a good deal. I called and got Nick as the salesman. We drove to Cumming to look at the car. We liked it and sat to make the deal. Nick said the price on the internet was firm. We were trading an old Acura. The price he offered was fair. No "dealing" on either price. We asked for 2 things - the windshield was broken and the console would not open - and we asked for both to be fixed. Nick assured us this was fine. We signed the deal. This was on September 1st which was Labor Day so the service department was closed. We received a "we owe" paper. I noticed on the paper it was written that they would replace the windshield and "check" the console. I questioned this and Nick replied "I have you covered". Well when we took the car back to the service department they not only would not fix the console but they broke it in order to open it. After going back and forth and many phone calls, Nick has offered to pay for the broken part. All I can ask for. We are very pleased with the car and the deal. They also fixed the windshield. Nick did come through on his word in the end - again all we could ask for! More

Purchase process of 2014 Accord Sport BEWARE I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my I purchased through this dealer because of 3 reasons. #1 the only Costco Honda Dealer in Atlanta. #2 Location is only 35 minutes away. #3 They had my car in stock (2014 Accord Sport Manual) They gave me a purchase price on my trade in and haggled me down later in the process. Beware of this tactic. I should have walked out. The purchase price on the Accord was set by Costco, so I only have to say they honored it. They were pushy on Gap insurance and extended warranty. I had some issues after the purchase and have tried to contact them several times by email. The issues are minor, but the response from them EVERY time is automated. Never do I feel like my email was even read. This is verified because the response to my service questions have come back with "We have the car your looking for in stock! etcetera. Poor communication. I feel abandoned. More

Happy Buyer I purchased a used 2010 Accord from Lou Sobh Honda and could not be happier with the experience. Nick Scofield was very professional, low pressure, an I purchased a used 2010 Accord from Lou Sobh Honda and could not be happier with the experience. Nick Scofield was very professional, low pressure, and easy to work with. The sales process was quick and painless. I feel like I got a fair price and the car is like new. I would definitely recommend this dealership to anyone looking at a new or used Honda. More

Great atmopshere to purchase a vehicle. Nick was so professional and a great rep for the dealership. We purchased a used Ridgeline through our credit union buying service which made the purc Nick was so professional and a great rep for the dealership. We purchased a used Ridgeline through our credit union buying service which made the purchase so easy. Nick is the dealers contact for these purchase and treat us very well. Even took me on a tour of the facility and explained the service side! More

EXCEPTIONAL SERVICE DEPARTMENT Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The a Everyone I met was very professional and did not attempt to sell me services that I did not need and they performed their work for a fair price. The appear to be eager to set a standard of service excellence, while I enjoyed their honesty and integrity. I went in to have a fan repaired or replaced. They showed me the damage and offered several theories as to cause. They made the repair and not only did they clean the car, but they also cleaned the engine compartment. I am an adjuster in Georgia and know quality from bad. These people are the epitome of excellence. Randy Castro More

Great Experience! Nick and Jim were a great sales team as we decided on a new Civic. They were very knowledgeable, patient, and followed up after the sale. Bob took a l Nick and Jim were a great sales team as we decided on a new Civic. They were very knowledgeable, patient, and followed up after the sale. Bob took a lot of time to help us understand the pros and cons of leasing vs buying and he made the financial paperwork very easy and understandable.The entire experience was very professional. Have already recommended the dealership to others. Thanks again! More

Loving my new Honda Pilot Touring 4WD! Nick Scofield rocks! Last December we replaced my wife's 2002 Odyssey (240k miles, still being driven by my youngest) with a brand new Odyssey from Lou Sobh. Nick Scofiel Last December we replaced my wife's 2002 Odyssey (240k miles, still being driven by my youngest) with a brand new Odyssey from Lou Sobh. Nick Scofield was our salesman, and he was an absolute gem. Kudos to Nick for putting up with the longest test drive in history :-) The new Odyssey is amazing - we consistently get over 30mpg on the highway. Our service experience with Lou Sobh has been excellent Now it was my turn to replace my 2001 Acura 3.2TL (150k miles). This time I wanted more space, better handling in inclement conditions, and towing ability. Worked with Nick again and he set me up with a 2014 Pilot Touring Edition 4WD. This car gets it right in so many ways. It is comfortable, powerful, flexible and has all the doodads I was looking for. The deal Nick, Reza and Tom worked up was impressive. Completely low pressure. I can't say enough positive about the Lou Sobh Cumming dealership or about Nick Scofield in particular. More

I am now driving a great Honda! I bought a slightly used can and it was perfect! Just what I was looking for and at a great price. Nick was really nice, helpful and a fun person to w I bought a slightly used can and it was perfect! Just what I was looking for and at a great price. Nick was really nice, helpful and a fun person to work with! More

Happy Buyer of a used 2011 Honda Odyssey Overall I had a great experience with the folks at Lou Sobh. It started a few months ago with sales rep Nick Scofield when I told him what I was looki Overall I had a great experience with the folks at Lou Sobh. It started a few months ago with sales rep Nick Scofield when I told him what I was looking for in a used Odyssey. He consistently kept in touch and provided me with several vehicles before finally finding the right one last week. They fixed all maintenance issues it needed and had it all ready to go for pickup. I would recommend this dealership to anyone wanting to buy a new or used vehicle. Thanks again. More

HAPPY CUSTOMER - Purchase of New Honda CRV Visited your dealership on a Sunday morning before open hours thinking I would just see what was available in my price range. Wasn't sure which model Visited your dealership on a Sunday morning before open hours thinking I would just see what was available in my price range. Wasn't sure which model vehicle I wanted. I did not expect to test drive or see any sales reps early in the day. However, Jim Anderson came in early and asked if he could help us. Without any pressure he took us around to our price range, and the two vehicles I was interested in. We went for test drives in both of my choices. At one point Jim had another customer that he had previously arranged to meet with, I suggested he go ahead as we were not buying that day. He asked one of his co workers, Nick, to stand in for him while he helped us. Nick was very happy to help us and Jim. I had intended to go on to a Toyota dealer to compare prices and test drive. Jim's manager Reza advised he had two 2014 Toyota vehicles we could also test. Well, that pretty much did the trick, saved me from driving down the road and starting all over at the Toyota dealer. We left and went back twice more, Reza was outside and answered my additional questions, assuring me I was not asking "silly" questions. I wanted to think over my choices and on Monday called Jim and made an appointment to come back in. We picked out the automobile and met with Bob, in finance. All of my memories and anxieties from past auto buying experiences were soon gone. Jim set up my phone and radio and again went over all the features of the new car. Gave us a tour of the dealership and introduced me to all the other department personal. I highly recommend Lou Sobh Honda, Jim, Reza, Nick and Bob to anyone putting off buying a new car thinking it is an unpleasant experience. It was a pleasure working with such a professional team. More