Lou Sobh Honda

Such a pleasant experience. John Goode was so friendly, professional and knowledgeable. He kept me updated throughout my service visit and I couldn't be more satisfied !! I John Goode was so friendly, professional and knowledgeable. He kept me updated throughout my service visit and I couldn't be more satisfied !! I had purchased a Toyota RAV 4 in 2018 from Beaver Toyota and stopped having my car serviced there because of the inappropriate and rude behavior from the service person I had to go to each visit. She would degrade me, tried to give me the wrong car keys/car leading to her yelling at me about it and would take her personal phone calls as she walked away repeatedly during my visits. I had called each visit to get a different service person and nothing was ever done. Very unprofessional and the service department actually lost my car (for a hour) and asked me where it was. It was the most bizarre experiences so when I had to purchase a new vehicle I came to Lou Sobh and I made the right choice. I also had to come in when my new phone would not connect to my CRV and Ryan Esloon fixed the problem and was so nice and knowledgeable!! All around win for me !! Thank you so much !!!! More

Great experience with the dealer. I started talking to them in the a.m. and we had a deal done that day. I started talking to them in the a.m. and we had a deal done that day. More

I had costco membership that was not applied and i was not informed about it not informed about it More

My service was completed efficiently and promptly. Great service overall was provided by both the representative and the mechanics. Great service overall was provided by both the representative and the mechanics. More

Everyone was very professional and helpful. They went out of their way to keep me informed and provided help when needed. They went out of their way to keep me informed and provided help when needed. More

Kim Carr was very nice and helpful through the process. She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks She was helpful in helping me make a decision on the right car for my husband and I. We appreciate the correspondence of the team. Thanks More

Good dealership, great car! Not a big fan of the approach that I received from the salesman. Not a big fan of the approach that I received from the salesman. More

Everyone I encountered was kind and courteous. Much has changed since the last time I purchased a new car, and Devin took the time to make sure I understood everything and answered all my question Much has changed since the last time I purchased a new car, and Devin took the time to make sure I understood everything and answered all my questions fully. More

We drove from Richmond, VA to Cumming, GA on vacation with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Q with the plan to “hopefully” buy a new 2025 Honda Odyssey. (Low inventory and no break from full MSRP pricing pushed us out of Virginia). The e-Quote we received for the 2025 and my 2013 trade in was a first for me in 30 years - low pressure, “here’s our offer” was remarkable. The final estimate was close, and very fair for both Lou Sobh and us. Overall, fabulous experience with the Lou Sobh dealership. The salesman, Joseph Allen was exceptional. He almost immediately texted me after the eQuote (at my request) and kept the comms very high and quality through the process. The Honda auto quality sells the product, the Honda salespeople facilitate the transaction. Great job to Joseph for the December 2024 salesperson of the month - we were happy to hear we helped this fine salesman with the 12/2024 award. Our Finance Business rep, Andrew Fabec, who finalized our loan, paperwork, and got us on our way was an absolute magician. He was able to quickly find the Virginia DMV paperwork needed to complete the transaction for us in Cumming, GA (out of state). The iPad/electronic process was excellent and we were on our way. (Thanks again, Andrew!) Negative: Honda Finance/Fraud department. We had to wait 6 hours (!!!!) for Honda Fraud to verify our Credit Report Un-Freeze and Identity to complete the loan. (I had a backup plan with Navy Federal Credit Union and they completed this task in 5 minutes). Dear Honda Fraud - my wife was in a Honda dealership with her ID… why did it take you 6 hours to call us? (This almost cost Lou Sobh and us this deal). This wait drove my “average” score below for Honda Finance Corporation. No fault to the Lou Sobh dealership. Overall, when my 2017 Honda Ridgeline Black Edition needs to be updated (love my truck), I would again drive to Cumming, GA for another Lou Sobh deal. Quality cars, excellent customer care, my kids loved your hot chocolate, and wife loves her new 2025 Honda Odyssey Elite. I bought my 2013 Honda Odyssey touring in Knoxville, TN brand new and traded it with 221,000 miles. Kids were very sad to see their “old van full of memories” go to a new home, but we love our updated 2025. We’re headed back to Virginia today and loving the ride! I added a Google Review, Instagram hashtag posting, and Facebook comment on the Lou Sobh facebook page. Thanks again, Joseph Allen! I’ll come see you when I’m ready to upgrade my 2017 Honda Ridgeline! More

Shelby Anderson was a joy! She was informative, friendly, and patient! She made my car buying experience easy and fun! No pressure! I appreciated her experience and effort She was informative, friendly, and patient! She made my car buying experience easy and fun! No pressure! I appreciated her experience and effort! More