Lou Fusz Toyota - Service Center

Tacoma Truck Collision Repair Steve Sage and his crew did an outstanding job repairing our truck. They did the work quickly, carefully, and really listened to our concerns about t Steve Sage and his crew did an outstanding job repairing our truck. They did the work quickly, carefully, and really listened to our concerns about the repair, especially when we thought there might be a gas leak. And the charges for the work were well within the projected estimate. The truck looks almost as good as when we bought it. More

Quality Service, Quality Work Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they wer Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they were slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes. More

Awesome Guy! Frankie was awesome, helping me pick our my car! He was totally flexible with all my needs and was a great person to be around! Frankie was awesome, helping me pick our my car! He was totally flexible with all my needs and was a great person to be around! More

Helpful and attentive. Had a bit of a situation but they reached out and helped. Still in process to make sure nothing serious is going on with the car but t and attentive. Had a bit of a situation but they reached out and helped. Still in process to make sure nothing serious is going on with the car but the staff has been very nice. Thank you jeff for reaching out to fix the issue. And thank you to the service staff for being kind. More

Extra Helpful I visited 2 auto body supply stores and they didn't have the touch up paint I needed. Jeff Venetis mixed the correct color of paint for my car and he I visited 2 auto body supply stores and they didn't have the touch up paint I needed. Jeff Venetis mixed the correct color of paint for my car and he even touched up the needed spots . He explained how to use the paint if I needed to use it again in the future. Also he buffed away a scuff that I thought needed touch up but it did not. He went over and above what I expected. More

Customer Service We had a bad customer experience and would not recommend Warren or the Lou Fusz dealership. We were unable to come to an agreement on a problem with o We had a bad customer experience and would not recommend Warren or the Lou Fusz dealership. We were unable to come to an agreement on a problem with our car and needed to contact Toyota service in order to find an acceptable solution. More

Praise Scott is always very caring. In my recent visit, there was an unknown noise under my 2012 Sienna. I had a misunderstanding with Doug and Scott s Scott is always very caring. In my recent visit, there was an unknown noise under my 2012 Sienna. I had a misunderstanding with Doug and Scott stepped in and handled the problem in a most professional manner. I have been using Lou Fusz for service since 2004, and Scott should be commended for his excellence and professionalism. More

2010 4Runner service prior to trip I really appreciate the service and value I get from Lou Fusz Toyota I trust all of their techs and service people. I use my 4Runner for work every I really appreciate the service and value I get from Lou Fusz Toyota I trust all of their techs and service people. I use my 4Runner for work every week And now I am driving to gulf coast. Terrific service. Mike More

Sales was fine, everything has been horrible! We bought a 2013 Lexus ES 350 on Jan 7. I purchased the extended warranty and the Lou Fusz "Car Pass". I was told the car pass would be honored at A We bought a 2013 Lexus ES 350 on Jan 7. I purchased the extended warranty and the Lou Fusz "Car Pass". I was told the car pass would be honored at ALL Lou Fusz dealers, including the one in Fairview Heights, IL and it's purpose is to "get us to the front of the line for oil changes". IT IS NOT, either of those things. I have no idea what it is for other than taking more money from us. They also owed us another key. It's almost July & they still have not given us our other key. The "key guy" only visits the Fairview Heights dealer on Mondays. My wife works in St. Louis & three different times I've taken her car in to get the key...he's NEVER there & they refuse to make an appointment for me because they're not sure if he'll be there or not. They also refuse to honor the "car pass" agreement. We've spoken to several people about the issue & always get the, "that's not my department" run around answer. They've also refused to refund our money for the car pass membership that is WORTHLESS! More

Did not do service they told me they did. Made appt for oil change and tire rotation drop off car with tires marked to make sure they did rotation pick up car and gave me paperwork saying they Made appt for oil change and tire rotation drop off car with tires marked to make sure they did rotation pick up car and gave me paperwork saying they did a tire rotation how ever marked tires tell me they lied. More