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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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February 06, 2019
Outstanding service, waiting area As always the staff is very nice. Matt makes a point to stop by while I am in the waiting area to update the status of completion. As always the staff is very nice. Matt makes a point to stop by while I am in the waiting area to update the status of completion. More
by WILLOW2075
Verified CustomerEmployees Worked With
Matt
January 31, 2019
Service The service at Lou Fusz is excellent. They get you in and out very quickly. They explain in detail the issues with your car, if any. They aren’t pu The service at Lou Fusz is excellent. They get you in and out very quickly. They explain in detail the issues with your car, if any. They aren’t pushy and don’t try to sell things you don’t need for your car. I have saved money on my car by bringing it in. I feel very confident and trust them with my car problems. More
by JLMNGO17
Employees Worked With
Jeff Frazier, Landon Bigogno, Mick Durr
January 30, 2019
Great, friendly service! Service was completed as they said it would be and on time. Mick, the service adviser, was friendly, helpful and informative. Great job, to your team! Service was completed as they said it would be and on time. Mick, the service adviser, was friendly, helpful and informative. Great job, to your team! More
by giering12
Employees Worked With
Mick Durr
January 30, 2019
Amazing service department I had never owned a Subaru until a year ago. I love my Subaru, but I also love the service department at this dealership. I’ve never had anything act I had never owned a Subaru until a year ago. I love my Subaru, but I also love the service department at this dealership. I’ve never had anything actually wrong with my Forester, but I have been into the service department 4 or more times with questions. Ok, I admit I’d rather talk to a person than look in a manual. Today I stopped in and talked with Matt Woodson because of a light that can on. Matt has helped me on most of my visits. He was able to take me right away and found a nail in my tire. I got my tire fixed and a brief check over on my car for just the price of the tire repair. This review is long because I am so shocked to being reviewing any auto dealer or service department with a positive review. Good job Matt. You are knowledgeable, always helpful and very respectful. Thanks again’ More
by Deb98
Employees Worked With
Matt Woodson
January 30, 2019
Review I gave 3 stars for a couple of reasons. First, dept. can’t seem to find why my car barely turns over in cold weather. Second, my brakes have rated a y I gave 3 stars for a couple of reasons. First, dept. can’t seem to find why my car barely turns over in cold weather. Second, my brakes have rated a yellow mark the last two times I have brought it in with measurements of 4mm and 6mm. This time, they rated in the green area with measurements of 8mm and 8 mm. I caught it when getting ready to pay. Lead technician then measured again and they were 3mm. So......first mechanic simply didn’t do his job. This is concerning. More
by Outback fan
Employees Worked With
Jeff Frazier
January 28, 2019
People are nice, but service is not convenient I schedule my service online for break check and open recall. I also add loaner car option at the same time. Unfortunately, I was told there’s no loan I schedule my service online for break check and open recall. I also add loaner car option at the same time. Unfortunately, I was told there’s no loaner car option on the service day. I have to pay my rental and there’s no car ready. The shuttle isn’t available for more than five miles. I had to wait there for two hours and missed my meeting. The worse thing is they cannot fix the open recall on the same day. I have to schedule it again. I scheduled my appointment two days ahead. I think I should get a call to tell me or be clear on the website at least. More
by xli11
Employees Worked With
Jeff Frazier
January 28, 2019
Service The service is best. Matt kept me updated as to the status of my cart. Jeff is amazing as well. I have also been greeted by Jeff. Matt and Jeff dem The service is best. Matt kept me updated as to the status of my cart. Jeff is amazing as well. I have also been greeted by Jeff. Matt and Jeff demonstrate excellent customer service. More
by DIANEMARIE1204
Employees Worked With
Matt in the service dept., Jeff Frazier
January 26, 2019
Great Experience I love coming to this dealership because they are so friendly and so professional! Really feel comfortable here. My only negative feedback is that t I love coming to this dealership because they are so friendly and so professional! Really feel comfortable here. My only negative feedback is that the main service area where you drive your car in to drop it off and where the mechanics work is very cold! I feel bad for the employees, but again I really love the way they treat the customers. More
by suada4715
Employees Worked With
Matt?
January 22, 2019
Way too long I set up an appointment for the 30,000 mile service at 7:00am so I could get my car back mid to late morning. But that did not happen. I was not abl I set up an appointment for the 30,000 mile service at 7:00am so I could get my car back mid to late morning. But that did not happen. I was not able to pick up my car until 3:30pm, which messed up our afternoon plans. I also left text messages and voice messages, were not returned. I finally contacted Dave Blanke, who was off work but still took the time to contact the service department for me. The actual service to my car appears to have been performed well. More
by pmbohler
Employees Worked With
January 19, 2019
Fast,efficient Quick in and no delay. Check out was fast and efficient, checking out where you came in and your vehicle sitting inside waiting for you, nice. Quick in and no delay. Check out was fast and efficient, checking out where you came in and your vehicle sitting inside waiting for you, nice. More
by reneesecrest
Employees Worked With
Landon Bigogno
