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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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March 18, 2019
Pleasant and fast in but no resolution to the problem I had an issue with my 2017 Outback not starting. It was -20F and the starter relay would not have the starter engage. I tired moving the shifter nume I had an issue with my 2017 Outback not starting. It was -20F and the starter relay would not have the starter engage. I tired moving the shifter numerous time to neutral and back to park, turned steering wheel, had a freind rock the car back and forth while in neutral and then putting in back... Waited and hour and the starter engaged and car started right up. Brought it in to have it checked out and while the technician could see that there was a communication issue on the computer he could not get the starter relay to fail, I was told to bring it back in when it does it again??? I left wondering if my nex ski trip to MN next year will leave me stranded in the cold. More
by VACEK_T
Verified CustomerEmployees Worked With
Jeff Frazier
March 13, 2019
Subaru and go The definition of customer service is performed at the service department at Lou Fusz Subaru. Greet you with a smile and a sincere "how can We help yo The definition of customer service is performed at the service department at Lou Fusz Subaru. Greet you with a smile and a sincere "how can We help you?" The team takes the time to hear concerns about your vehicle and before you know it the team says that you are ready to go. There is no cash cage to go to it is immediate service as the team goes over the complete service and then a sincere "Thank you, and hope to see you again." This is how a dealer keeps a customer base. I highly recommend the service team at Lou Fusz Subaru. More
by jeremyblue
Employees Worked With
Jeff Frazier, Landon Bigogno, Mick Durr
March 13, 2019
Always a Pleasure Subaru staff are always pleasant and attentive. My car gets right in and my questions always get answered. I never leave feeling annoyed with the ex Subaru staff are always pleasant and attentive. My car gets right in and my questions always get answered. I never leave feeling annoyed with the experience. Customer first seems to be the Subaru business model. Thanks! More
by Tonilaine
Employees Worked With
Jeff Frazier
March 13, 2019
Great service Last Friday 1 1/2 hours before their close I limped into my Subaru dealer with my Subaru Legacy barely running. I had family in town and really needed Last Friday 1 1/2 hours before their close I limped into my Subaru dealer with my Subaru Legacy barely running. I had family in town and really needed my car. They let me know they had 40 people already scheduled for service and although I had no appointment they would do their best on Saturday. Saturday afternoon they came to my home, picked me and brought me to their service department where my completely fixed vehicle awaited me. Customer Service Excellence More
by RUMFLEET
Employees Worked With
Jeff Frazier, Landon Bigogno, Mick Durr
March 13, 2019
Unstativted Came in for an appointment to get an oil change and waited a very long time and they put the most expensive oil in that I didn't ask for , I also was Came in for an appointment to get an oil change and waited a very long time and they put the most expensive oil in that I didn't ask for , I also was looking forward to getting my car washed LL Ike they have always done in the past and it was not done very upset I don't think that I will return More
by Sarahsmith
Employees Worked With
Nick
March 11, 2019
3rd survey on one visit I sincerely question whomever is behind these surveys being focused on the customer experience. I had one emailed to me and it was honestly answered. I sincerely question whomever is behind these surveys being focused on the customer experience. I had one emailed to me and it was honestly answered. Instead of calling about my concern, you called with a phone version of the same experience, to which I said NO. It is like you did not listen to the first feedback, why give you more. And now a text asking me for my feedback again. You do not care, my opinion has not changed, and I am annoyed now. More
by ABS
Employees Worked With
Several people, and I am not annoyed with them.
March 08, 2019
Randy hooked us up! My wife and I went for service and left with a 2019 outback 2.5i and we love it We didnt think it would be possible to upgrade and save money at the My wife and I went for service and left with a 2019 outback 2.5i and we love it We didnt think it would be possible to upgrade and save money at the same time but Randy hooked us up! Jeff is also great at his job in service. More
by rumbachef
Employees Worked With
Other Employees :
Jeff Frazier, Landon Bigogno, Mick Durr
February 28, 2019
Oil, filter, tire rotation Needed routine maintenance - oil, filter, tire rotation. Got me in a few minutes early, explained everything thoroughly, got me out quickly. Friendl Needed routine maintenance - oil, filter, tire rotation. Got me in a few minutes early, explained everything thoroughly, got me out quickly. Friendly, courteous and professional. More
by dliefer
Employees Worked With
Landon Bigogno
February 27, 2019
Great experience Matt & Jeff in service were so helpful. They went out of their way to make sure I was happy with the service done on my car. Matt & Jeff in service were so helpful. They went out of their way to make sure I was happy with the service done on my car. More
by KIMHAMMOND1960
Employees Worked With
Jeff Frazier, Mick Durr
February 27, 2019
Subaru Satisfaction Every time I need something done I know the guys are professional, courteous and prompt. I bought 4 tires and I know I got quality Every time I need something done I know the guys are professional, courteous and prompt. I bought 4 tires and I know I got quality More
by dana3pelletier
Employees Worked With
Jeff Frazier, Landon Bigogno
