Lou Fusz Subaru St. Peters - Service Center

Service to see why sirius wouldn't come in. I paid over $160 just to find out there was a short in the antenna wire under the headliner and to repair it, it would be over $300 for parts and over I paid over $160 just to find out there was a short in the antenna wire under the headliner and to repair it, it would be over $300 for parts and over $500 to correct. It would not be wise for me to have this done, based on cost. When checking in originally, Matt W. made sure the antennae on the rear roof was tight. Then upon arriving home, I noticed the antennae on the roof was not tight like it was originally. I am returning Tuesday to have this corrected. This sloppy workmanship does not speak well for Lou Fusz. Also, I had to get oil plug gaskets from "parts". When I had to be escorted just to find "parts" I couldn't believe this was a progressive dealership! After stepping over car lift rails and hoses I arrived. This is an unsafe situation and is in violation of the handicap assessability act. PLEASE CORRRECT THIS BEFORE IT MAKES THE NIGHTLY NEWS.. More

Great Service Department Had an issue with the hatch on my week old Crosstrek closing but not turning off the dash light for an open door. Jeff got the parts ordered and calle Had an issue with the hatch on my week old Crosstrek closing but not turning off the dash light for an open door. Jeff got the parts ordered and called me when they came in. In less than an hour they had be back on the road with the problem solved under warranty. Great service, Great communication, Great people. Highly recommend this Subaru dealer. More

Very long wait times, but amazing service Jeff is amazing- he is the one bright spot in my visits to the service center. The wait times can be very long. A few weeks ago, I had an appointment Jeff is amazing- he is the one bright spot in my visits to the service center. The wait times can be very long. A few weeks ago, I had an appointment to have one headlight bulb changed and it took 1.5 hours. This week I had new tires put on my car (again, a scheduled appointment). It took 3.5 hours. With no option to get a loaner vehicle, it is very inconvenient. **Edit- Jeff and the Lou Fusz Subaru team stepped up and helped us when we had an emergency car issue. They went WAY above and beyond for us. I would recommend this dealership and service center because they do things the right way. More

Fast and informative Issue still being evaluated by Subaru. Awaiting outcome. There is a possibility of needing a new engine in my 2016 Subaru Outback due to excessive oi Issue still being evaluated by Subaru. Awaiting outcome. There is a possibility of needing a new engine in my 2016 Subaru Outback due to excessive oil loss internally. Service is evaluating the issue with a 1200 mile test. If found to be out of spec again, block replacement may occur. If found to be within spec I have to decide if driving a vehicle with excessive internal oil burn off is safe for my children to ride in. Likely not. I am waiting to see what Subaru finds out and does about the issue. More

Great Service Always Lou Fusz Subaru is where I always take my Outback for service. They are very friendly and helpful. Jeff always explains which services are necessary a Lou Fusz Subaru is where I always take my Outback for service. They are very friendly and helpful. Jeff always explains which services are necessary and which can wait until next time. I wouldn’t go anywhere else! More

Another great experience at Lou fusz subaru. Everyone involved were very friendly and helpful. Cannot say enough about the service writers. the entire staff have always been at Lou fusz subaru. Everyone involved were very friendly and helpful. Cannot say enough about the service writers. the entire staff have always been great More

Jeff was friendly and helpful Great experience getting service done with Jeff. He called me, we discussed and everything went as planned. Smooth and easy, thank you for the great e Great experience getting service done with Jeff. He called me, we discussed and everything went as planned. Smooth and easy, thank you for the great experience. More