Lou Fusz Subaru St. Peters - Service Center

Oil change Had regular maintenance performed. Got in early and created by very helpful and friendly staff. Oil change took normal amount of time. Always a grea Had regular maintenance performed. Got in early and created by very helpful and friendly staff. Oil change took normal amount of time. Always a great experience. More

I currently own two Outback vehichles. I currently own two Outback vehicles that where purchased form this dealership. This dealership performs all maintenance for both vehicles as well. Du I currently own two Outback vehicles that where purchased form this dealership. This dealership performs all maintenance for both vehicles as well. During my last visit, I presented a coupon on my cell phone to the service technician. He said the coupon was good but that I had to present the coupon to the cashier. I then inadvertently deleted the coupon when I was attempting a screen save. I asked the cashier to verify the coupon with the service representative. I said that he actually saw the coupon. The cashier told me if I could not show her the coupon, she would not be able to honor it. I mentioned this to the service representative and he attempted to speak to the cashier regarding the $15.00 coupon. The cashier still did not concede the issue and then stated that the coupon was for $5.00, not $15.00. It took the intervention of a manager before she finally conceded and allowed the $15.00 coupon. Frankly, I could have cared less about the $15.00. After all, I spent over $65,000 when I purchased the 2014 and 2015 Outback vehicles. Plus all the maintenance costs since the purchases. It was the principle of the thing, the feeling that my integrity was in question and the curt attitude of the cashier that prompted my writing this review. My wife and I are very happy with our vehicles and the service at the dealership that has been stellar to this point. More

Great service center! I have been bringing my car for service to this service center for 15 years. The customer service is exceptional. Everyone is friendly and helpful. Th I have been bringing my car for service to this service center for 15 years. The customer service is exceptional. Everyone is friendly and helpful. The technicians are well trained and they always do a great job on my car. More

Repair ABS light I brought my Subaru in at the last minute to have them change oil and check my ABS light. They had it ready for me within 24 hours and I had excellent I brought my Subaru in at the last minute to have them change oil and check my ABS light. They had it ready for me within 24 hours and I had excellent service More

Best at Fuze Your new service manager is a huge improvement over the past few years. No messing around ang got the lob done. Went out of his way to come to the wai Your new service manager is a huge improvement over the past few years. No messing around ang got the lob done. Went out of his way to come to the waiting area and let me know how far along the job was. TOPS. More

Service ok The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person to schedule, and then when I got there, the list was wrong! They didn't have a clue how to deal with a lease vehicle. Also, I could never get in touch with the GM. I was told a few times he was not there, they couldn't give me his number. When I did finally get a number to call, I left a message and to this day (11 bdays later) I STILL have not heard back. I love my Subaru Legacy, but I will not get another one if this is the crap I have to deal with everytime I need the oil changed! I am even thinking about getting out of this one now. SAD! More

Over charged and still waiting on an answer My Subaru had a problem starting. It was covered under warranty however they charged me for parts and labor. I didn’t notice until after I paid. Calle My Subaru had a problem starting. It was covered under warranty however they charged me for parts and labor. I didn’t notice until after I paid. Called the dealership on Saturday to fix the billing error but it is now Wednesday and not o my is it not fixed they also will not return our calls. Well the people in the service department were super nice. The accounting/warranty department is ridiculous. I’m not sure why it is so hard to cancel 1 invoice and rebill it correctly. I also don’t understand how hard it is to call someone back. More

Always a great experience! Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in pl Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in plain, simple language. Never feel pressured or rushed. More

Excellent and Responsive Service We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, a We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, and called us for pickup by 2pm on the day after the holiday. We have always had good service at all of the St. Peters Lou Fusz locations. Have dealt with one or the other of the dealerships for well over 10 years and have never been disappointed. More

Tire Service Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. S Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. Second, I was just in for overall service 5 days ago and everything checked out except tires; then today I need new air filters? More