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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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October 04, 2018
Excellent Service Jeff greeted me with a smile and positive attitude. He gave me good advice and was very thorough about going through what needed to be done. The wait Jeff greeted me with a smile and positive attitude. He gave me good advice and was very thorough about going through what needed to be done. The wait time was reasonable(45minutes-1hr) and when I was all done Jeff helped me get some unwanted stickers off my windows with no hesitation. The staff is wonderful and I would definitely recommend this place to a friend. More
by Brettali
Verified CustomerEmployees Worked With
Jeff Frazier
October 03, 2018
Poor Service The cashier is rude and short with customers. Service advisor was unclear as to what charges were to be expected. Wait time was unacceptable and the p The cashier is rude and short with customers. Service advisor was unclear as to what charges were to be expected. Wait time was unacceptable and the process was a hassle. More
by btsma1127
Employees Worked With
Jeff Frazier
October 03, 2018
Wonderful This dealership is the best I’ve ever been to and that includes many other makes and models. The staff is welcoming and knowledgeable. Oh, and they ar This dealership is the best I’ve ever been to and that includes many other makes and models. The staff is welcoming and knowledgeable. Oh, and they are on time! Snacks and drinks are a bonus. More
by MARTY
Employees Worked With
Jeff Frazier
October 02, 2018
Good service and staff The service is always good and the staff are friendly and professional. I am surprised how well they treat me even if it has been a awhile. The service is always good and the staff are friendly and professional. I am surprised how well they treat me even if it has been a awhile. More
by JOHNHOF
September 25, 2018
recall for passenger airbag When I picked up my 2010 Subaru Forester the inside was FILTHY. I had just had it washed and cleaned the day before I dropped it off. I dropped it o When I picked up my 2010 Subaru Forester the inside was FILTHY. I had just had it washed and cleaned the day before I dropped it off. I dropped it off Wednesday, and was going to pick it up Thursday. They had plenty of time, to leave it, the way they found it. I realize, that when they removed the dash to work on the airbag lots of dust, etc may have been released. But, again they left debris all over the front seats, cup holders and front foot mat areas. Also, they ran it through the wash, and just let it sit there to air dry. The car I had just paid to have cleaned inside and out was all water spotted! A gentleman working the day I picked it up was nice enough to run it through again, and stand out back and help me to wipe it dry. Then the day after I got home, I was walking up to my car and realized the windshield looked funny. They had left one side (passenger) loose where the plastic runs from the ceiling inside along the windshield and down to the dash. So I had to go back AGAIN and get them to snap that back in. I really feel like when there is an older car, they just do not give it the same attention they would have given a newer one. If I had brought in my 2018 Forester, they would have probably had it completely detailed before I picked it up. I bought my Subaru at a used care dealer, and they detailed my car to perfection when I bought it last year. It may not be a 20,000 dollar car, but it is what I can afford, and I love it! I take pride in my car! It made me very sad, and frankly I felt very disrespected by the mechanics who left a mess in my car for me to clean up! I want to end my comments by saying that the customer service people who work in service department were very nice to me. I do not have names, but a man with tattoos on his arms was amazing. Also, the man who drove me home ( an older man I think Sydney), and the younger man who drove my car out, and helped me wash and dry it off. Thank you to these people who tried to make the experience better for me. More
by transplantinhell
Employees Worked With
I do not know names
September 24, 2018
Excellent dealership Lou Fusz is competitive in their pricing for service and very upfront about repairs. They also will work with you if budgets are a constraint. Lou Fusz is competitive in their pricing for service and very upfront about repairs. They also will work with you if budgets are a constraint. More
by Gene Heist
September 24, 2018
Did Express oil change. The staff was very friendly. We were in and out quickly for express oil change. They explained the details of the twenty-five point inspection. The staff was very friendly. We were in and out quickly for express oil change. They explained the details of the twenty-five point inspection. More
by apalmer
Employees Worked With
Andrea, Jeff Frazier
September 24, 2018
Ignition starter repair In an instant where my car would not release my key, two staff members walked me through problem solving steps, and I still could not resolve it. I wa In an instant where my car would not release my key, two staff members walked me through problem solving steps, and I still could not resolve it. I was offered to try to squeeze in the car Saturday, and the car was still not ready Monday as ran into more than planned. Therefore, I was given a loaner car since I was afraid I had no one to get me back and forth to the garage and work! It was handled well and they did not get upset with me while anxious! Thank you! More
by Becky
Employees Worked With
Heather in cashiering , Jeff Frazier
September 23, 2018
Quick and Easy I needed new tires and the dealer recommended a set that, after my own independent investigation, was the best value. This was a satisfying experience I needed new tires and the dealer recommended a set that, after my own independent investigation, was the best value. This was a satisfying experience! More
by markamacdonald
Employees Worked With
Jeff Frazier, Landon Bigogno, Mick Durr
September 19, 2018
Quick and easy! This was my first visit since purchasing my new Crosstrek this summer. Scheduled for routine service and it couldn't have been smoother! Oil change This was my first visit since purchasing my new Crosstrek this summer. Scheduled for routine service and it couldn't have been smoother! Oil change and tire rotation and a car wash too. We have had nothing but great experiences from purchasing through service! More
by TLC
Employees Worked With
Landon Bigogno
