Lou Fusz Subaru St. Peters - Service Center

Great Customer Service Jeff was great with us this morning, knowledgeable and intuitive. I’ll keep bringing my STi to Lou Fucz because of people like Jeff who understand Jeff was great with us this morning, knowledgeable and intuitive. I’ll keep bringing my STi to Lou Fucz because of people like Jeff who understand and care for the customers. Great Dealership ! More

Wrong quote, diagnostic incomplete, First, I just purchased an outback from private seller who originally bought the car from Lou Fusz St Peters. I went there to get service records and First, I just purchased an outback from private seller who originally bought the car from Lou Fusz St Peters. I went there to get service records and asked for a quote for rotor replacement. They quoted me $191; at that visit I did not have the subaru with me. In the meantime I called Subaru about a week later to make sure the quote was still correct, but when I called and left a voicemail, I never received a return call. So when I went back in a month later, they did not honor that quote but wanted to charge $300. They showed me on the computer and it said brake pad and rotor replacement but i just needed rotors. The previous owner changed the pads. Why can't a quote be made for rotors only? I refused service on rotors but asked them to look at a noise in the gear shifter. They recommended i get a Gear Shifter diagnostic for $70 to find out what's wrong. When they finished they came out and said that they wanted me to pay another $70 because they didn't finish the diagnostic in time alotted. They never told me it could be more than $70 for the diagnostic. The diagnostic was close however and got it to two things, either the BIU or the wiring. They recommended I get the BIU and if they plug it in and find it doesn't work, they will send it back and not charge me for the part (which I appreciated). overall, I am disappointed that Subaru never returned my calls, quoted rotors incorrectly, and wanted me to pay for two diagnostics. I am also upset because I drove from downtown stl to go here for rotors when I actually ended up getting them done near where I live in south county for $150 less than what they wanted to charge me at lou fusz. That said, Matt Woodson was very professional with working with me. In the future, i recommend Lou Fusz listen to their customers complaints and bring those complaints to the appropriate parties. In my example, someone should be held accountable for not returning calls. Additionally, someone should be held responsible for misquotes on parts and labor costs. More

Oil change and brake check Routine oil change and tire rotation. They recommended brakes and scheduled maintenance with next oil change. Washed car, always very good service at Routine oil change and tire rotation. They recommended brakes and scheduled maintenance with next oil change. Washed car, always very good service at this location. More

Horrendous communication I recently had warranty work done on my car at this dealership. New engine from what I can understand because as the title say communication was horri I recently had warranty work done on my car at this dealership. New engine from what I can understand because as the title say communication was horrible. It actually still hasn't been addressed by the manager, still waiting. But what brought me here is a text message asking how my service was. When I picked up my car after $12,500 of warranty work and $1,250 of my own money I noticed there was a piece missing that secures my air intake box to the body of the car.... I pointed this out and was apologised to. The part was ordered and they made an appt for next for next Saturday. I had to work last saryed6and forgot about the appt. I got no reminders, no "why didn't you show up", nothing. And now I got a text with "how was your service". Avoid this dealership like the plague... More