Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
Sort by
December 06, 2018
Competent. Efficient. Exceeded service expectations. Being new to this area, we really didn't know what to expect. Everything and everyone about this dealer's service was truly exceptional. From initia Being new to this area, we really didn't know what to expect. Everything and everyone about this dealer's service was truly exceptional. From initial greeting through service completion our expectations weren't only met, they were exceeded. More
by bvieweg
Verified CustomerEmployees Worked With
Matt, Anthony
December 04, 2018
Exceptional We feel truly appericated as a customer, especially since we are elderly, last 2 times we received service was of a emergency situation , very oblig We feel truly appericated as a customer, especially since we are elderly, last 2 times we received service was of a emergency situation , very obliging !!!😃👍 More
by suepichpups
Employees Worked With
Jeff Frazier, Mick Durr
December 02, 2018
Great experience Jeff Frazier was so very polite and patient while taking my information for service and during the check out process. He’s definitely an asset to your Jeff Frazier was so very polite and patient while taking my information for service and during the check out process. He’s definitely an asset to your company - he’s a keeper! More
by EllenM
Employees Worked With
Jeff Frazier
November 29, 2018
Service Department My experience has always, and continues to be, been very good. The staff arranges an appointment that is convenient for me, any work that needs to be My experience has always, and continues to be, been very good. The staff arranges an appointment that is convenient for me, any work that needs to be done is explained and I never feel pressured. More
by KAT.ALSDORF
Employees Worked With
Abbie Grace, Mick Durr
November 27, 2018
They work for best results. Liz, Landon, Mark, Jeff, Jeremy, and Jason are a very kind group of people who are skilled enough to keep my fleet of autos safe and running. Old car Liz, Landon, Mark, Jeff, Jeremy, and Jason are a very kind group of people who are skilled enough to keep my fleet of autos safe and running. Old cars, sports cars, every Subaru we own. They are the best!!! More
by Boxer_Engine
November 19, 2018
purchased new set of tires for my Forrester Your service dept is great and very courtesy. They try very hard to keep within the time frame that they quote. Also the parts dept is very helpful w Your service dept is great and very courtesy. They try very hard to keep within the time frame that they quote. Also the parts dept is very helpful when I call with questions! All in all I recommend them to my friends... The only problem I have is your phone system is a mess. More human interaction please. More
by G1NANCY
November 18, 2018
Not the Lou Fusz service I remember and expected I recently returned to the STL area. Admittedly spoiled by outstanding, trustworthy service and first-class surroundings offered by Morrie’s Minnetonk I recently returned to the STL area. Admittedly spoiled by outstanding, trustworthy service and first-class surroundings offered by Morrie’s Minnetonka Subaru in Minnesota, I was profoundly disappointed by the tepid reception, and amateur vibe that awaited me as I pulled my Forester into the Lou Fusz St. Peter’s Subaru service bay. I had a scheduled appt. for an oil change and tire rotation. Note: this dealership sits in a city much more affordable than Minnetonka, MN, yet charges 1/3 more for an oil change and $4 more for a tire rotation. Staff immediately attempted to sell me on an additional $40 in services; recommending a battery clean-up for a 2017 garaged vehicle with only 15,000 miles. It was later revealed that the complimentary inspection would reveal if indeed any battery clean-up was necessary. Guess what? It wasn’t necessary. I am not sure I’ll return to this Subaru service center. I don’t appreciate the attempt to sell me services that were not needed and was less than impressed with the initial service bay reception which felt unprofessional and is where the “add-on unneeded services” hustle took place. Oh, and they didn’t provide the $15 off coupon on your next oil change as promised. I’d expect more from Lou Fusz. Their now gone Dodge service center at Manchester & Lindbergh was exceptional. More
by dogcar
Employees Worked With
Jason was quite helpful after I flagged him down for assistance.
November 15, 2018
Great service but no loaner like in the past The car was ready as promised and everything looked right. Changing the spark plugs was pricey. The service personnel were great. Upper management The car was ready as promised and everything looked right. Changing the spark plugs was pricey. The service personnel were great. Upper management is losing sight of what made the dealership successful. I was counting on a loaner car while the work was being acccomplished. After spending over 500.00, I would of excepted a free loaner for the day. This was not just an oil change. More
by JSGLANTZ
Employees Worked With
Matt and Andrea , Jeff Frazier
November 13, 2018
my taillight had moisture inside it, the entire part had to be replaced, they ordered it, and Tues I had it installed. The tech thought it would take about an h had moisture inside it, the entire part had to be replaced, they ordered it, and Tues I had it installed. The tech thought it would take about an hour and a half. It was done in 15 minutes. I was a happy camper. More
by nmbanes45
Employees Worked With
Other Employees :
Jeff Frazier, Kristin Matthews, Landon Bigogno
November 12, 2018
Very easy process. Interested in my issues I was for the most part pleased with the process. I was greeted by Matt, who was knowledgeable and concerned for my convenience. I was somewhat disap I was for the most part pleased with the process. I was greeted by Matt, who was knowledgeable and concerned for my convenience. I was somewhat disappointed that the part was unavailable, though I had explained the problem while making the appointment. After 2 hours, i was told that yes, that's the problem, the part will be here in 2 days More
by fred2amy
Employees Worked With
Matt
