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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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December 25, 2018
Service I arrived on time they did what needed to be done and were done than less than an hour. The cost was reasonable. They usually wash your car but I arrived on time they did what needed to be done and were done than less than an hour. The cost was reasonable. They usually wash your car but I told them not to as it was going to rain. More
by WATCODRE
Verified CustomerEmployees Worked With
Matt
December 21, 2018
Lack of communication and long wait time. I brought the Outback in for oil/filter change, appointment at 9:00 AM, Didn’t leave until 11:30. Was told there was a software upgrade that would t I brought the Outback in for oil/filter change, appointment at 9:00 AM, Didn’t leave until 11:30. Was told there was a software upgrade that would take an extra hour, was fine with that, but when I checked out, the Advisor said there was nothing on the paperwork showing that the upgrade was done. Note was left for the advisor to give me a call, never heard from him. Also the car looked worse after the car wash then before it was done. Lots of chatter in the waiting area about service that wasn’t positive. More
by lk0803
Employees Worked With
Jeff Frazier, Landon Bigogno
December 19, 2018
Battery test and software upgrade When my Legacy had trouble starting, I called the service center to ask about testing my battery. It was tested as very good in June at my scheduled o When my Legacy had trouble starting, I called the service center to ask about testing my battery. It was tested as very good in June at my scheduled oil change. Jeff told me to bring it right over and I did. He thoroughly explained that sometimes the battery is good but the software may not be telling the battery to charge. This was the case and I was delighted that the service was free. Your service department has always treated me well. They are efficient and they listen and consider your preferences. While waiting I spoke with a woman considering buying her first Subaru. I told her I highly recommend Lou Fusz and Subaru. Thank you More
by Sharon
Employees Worked With
Jeff Frazier
December 17, 2018
Horrendous communication Still waiting on my answer from Mick on a massive email I sent him regarding my engine swap that happened in September. DO NOT SERVICE YOUR CAR AT THI Still waiting on my answer from Mick on a massive email I sent him regarding my engine swap that happened in September. DO NOT SERVICE YOUR CAR AT THIS DEALER. More
by Feliks
Employees Worked With
Jordan, Jason., Mick Durr
December 17, 2018
Oil change The staff is exceptionally friendly, and the atmosphere of the waiting area is hospitable. The service professionals get me in and out quickly and alw The staff is exceptionally friendly, and the atmosphere of the waiting area is hospitable. The service professionals get me in and out quickly and always explain any service before performing and charging. I love the complimentary snacks and car washes! More
by Subigirl
Employees Worked With
Jeff Frazier, Landon Bigogno
December 12, 2018
Professional and careing They worked me in on a busy day and took time to diagnose the issue as to same costs and time. Very polite and respectful servce advisor. Know my Sube They worked me in on a busy day and took time to diagnose the issue as to same costs and time. Very polite and respectful servce advisor. Know my Sube is in good hands. More
by gheckse
Employees Worked With
Do not recal service advisors name
December 10, 2018
Two and a half hours to get the oil changed. The title is the tip of the iceberg, I had made an appointment, and they said there was none, and I have a warranty problem they didn't fix, and didn' The title is the tip of the iceberg, I had made an appointment, and they said there was none, and I have a warranty problem they didn't fix, and didn't even try, saying it was working when it clearly didn't. On top of that, they said the car wash was broken, so didn't wash it, but were washing other cars. They said to come back another day. I live over an hour away. Wish I hadn't bought a Subaru, if this is the best service More
by Unhappy
Employees Worked With
Don't know
December 10, 2018
Routine service, on time, all done The dealership performed all required service promptly, and reinstalled a cover that had mistakenly been removed at some point in time earlier; The The dealership performed all required service promptly, and reinstalled a cover that had mistakenly been removed at some point in time earlier; The report on the car's status was thorough and complete. Very well done. More
by hack0
Employees Worked With
Jeff Frazier
December 10, 2018
Trusted Easy to schedule service,..courteous, warm welcome, work completed in timely manner, service and multipoint check reviewed, fast payment at service de Easy to schedule service,..courteous, warm welcome, work completed in timely manner, service and multipoint check reviewed, fast payment at service desk...left with feeling of valued customer More
by Fred
Employees Worked With
Matt Woodson, Landon Bigogno
December 07, 2018
Poor communication/can't really use the word "service" Awful experience between Lou Fusz Chevrolet and Subaru. Car towed to Chevy after an accident when the confused and distressed elderly driver told tow Awful experience between Lou Fusz Chevrolet and Subaru. Car towed to Chevy after an accident when the confused and distressed elderly driver told tow truck to take car to “Lou Fusz” not understanding the various dealerships. The driver brought the car to Chevy as an American Family preferred provider. The next day I called Subaru to discuss the car and was told that the car was not there, Jeff, who is awesome, figured right away what was happening and speculated that the car was at Chevy and would call them to confirm. When I called later to check status I spoke to Kristin. She is rude, but maybe not the most impolite person I have ever dealt with. However, I don’t believe I have ever met someone as incompetent. She told me she didn’t know where the car was, that it was my responsibility to track, and that Jeff should not have volunteered to help me. At a time of stress when trying to see just where the car was and what the damage might be, her stonewalling set me back an hour and a half as I called the police, AAA, and a tow truck company, all to determine where the car was. She then, evidencing her incompetence, called me two business days later to ask if I knew where the truck was. (How does the Chevy crew not call the Subaru crew?) When I told her the car with Chevy for the work see was upset and rudely disparaged their work. Similarly, the Chevy employees (Scott and Tonya) indicated to me that Subaru was not good about providing needed parts to Chevy and that might cause delays in the repairs. On 10/29 the estimate was for the car to be ready was 3/16. Work was not complete until 12/5! During that time I called Scott/Tonya on six different days to receive status updates. Each call the expected completion date was pushed back and I was promised a return call with an update. None of those six calls ever generated the promised return phone call. In fact so many calls would just go to their mailbox (why should I leave a message as they never call back) that I began to call using Google Voice in order to mask my number in case they were screening calls. How’s that for “service”? After being told the car was moved to Subaru for final repairs I went to the dealer on 12/1 to see what was going on and spoke to Jeff. As always, he was great. But while the car appeared ready, I did not receive a call that the car was ready finally until 12/5 when Tonya called me at 4:41 to tell me that I could pick the car up any time before 5. The lack of coordination and obvious ill will between two Lou Fusz organizations is surprising and unfortunate. Not communicating with customers, and being obstructive and rude when you do (Kristin), deters customers from returning. More
by Elvis1959
Employees Worked With
Tonya Schenck/Scott Hargis Lou Fusz Chevrolet, Jeff Frazier, Kristin Matthews
