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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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January 16, 2019
Oil change plus Went in for an oil change and 1500 mile service. Manager Jeff noticed a nail in my tire-which they fixed for free! Awesome & quick! Went in for an oil change and 1500 mile service. Manager Jeff noticed a nail in my tire-which they fixed for free! Awesome & quick! More
by Linda loves Subaru
Verified CustomerEmployees Worked With
Jeff Frazier
January 16, 2019
Efficient, friendly service The technicians were friendly and knowledgeable and did not attempt to add additional service to my vehicle beyond what was necessary. They provided m The technicians were friendly and knowledgeable and did not attempt to add additional service to my vehicle beyond what was necessary. They provided me with prioritized service options from I could choose to add if I felt that it was necessary. Once submitted, my wait time was minimal. More
by sdhage82
Employees Worked With
Matt
January 14, 2019
Great service Perfectly professional and rapid service. Met by courteous Matt. He was ready for me and helped me to the nice waiting area. 30 minutes and a cup o Perfectly professional and rapid service. Met by courteous Matt. He was ready for me and helped me to the nice waiting area. 30 minutes and a cup of coffee later, the car was ready! More
by cherryknoll
Employees Worked With
Matt
January 14, 2019
Great experience Everyone is so helpful & nice. They gave me a loaner car while repairs were being made. They were honest about there being a mistake made on previous Everyone is so helpful & nice. They gave me a loaner car while repairs were being made. They were honest about there being a mistake made on previous repair. They found out it was something different than what was originally repaired. They could've lied and charged me for the additional repair. I ended up adding a remote start to my car. The man who taught me how to use it, explained in detail how to use it. You guys are the best More
by KIMHAMMOND1960
Employees Worked With
I can't remember all their names, Jeff Frazier
January 14, 2019
Efficient and pleasant Very pleasant staff with efficient service. The goal is to get you in and out while still accurately paying attention to you and your vehicle’s needs. Very pleasant staff with efficient service. The goal is to get you in and out while still accurately paying attention to you and your vehicle’s needs. More
by anonymous
Employees Worked With
Nick Davis
January 07, 2019
Problem fixed, no charge Jeff identified my issue as related to my recent battery replacement (not at Lou Fusz) and reprogrammed by passenger window control. I had no idea Jeff identified my issue as related to my recent battery replacement (not at Lou Fusz) and reprogrammed by passenger window control. I had no idea that "automatic" electric window controls on Subaru's need to be reprogrammed after the complete power failure. Kudos, Lou Fusz dealership!!! More
by hack0
Employees Worked With
Jeff Frazier
January 07, 2019
Great Everything was great. Matt was signing me in and checking me out. He’s helped me each time I’ve been here and he is just the best Everything was great. Matt was signing me in and checking me out. He’s helped me each time I’ve been here and he is just the best More
by Jc
Employees Worked With
Matt
January 04, 2019
Oil change took too long I had an appointment at 12:30. I arrived at 12:22. I was finally finished at 2:10. That is entirely too long for an oil change. Here are the probl I had an appointment at 12:30. I arrived at 12:22. I was finally finished at 2:10. That is entirely too long for an oil change. Here are the problems: you must be over-scheduling the work. The bigger problem is that your service reps are also cashiers. They’re busy enough with customers bringing in their cars for service. You need to re-think this situation and have a cashier. I am considering going elsewhere for my oil changes. The cost was $50.11. I know I can get that cheaper. Whatever happened to your coupons? This new management is a very bad idea. You are driving your good customers away. We have owned three Subaru’s but when it’s time to get a new car, the next one may not be a Subaru. Your service reps are great. They just are being pushed too much. More
by MYSLAK
Employees Worked With
Nick, Matt, Jason, Jeff all great at their job. Without them, Lou Fusz would be in real trouble., Jeff Frazier
January 01, 2019
Fast and friendly Easy to make appointment. Fast and friendly service. Very honest as to what service I needed and did try to sell anything else. Easy in and out Easy to make appointment. Fast and friendly service. Very honest as to what service I needed and did try to sell anything else. Easy in and out More
by tjguinner
Employees Worked With
Landon Bigogno
December 31, 2018
Great customer service Nick in service went out of his way to make sure we were taken care of. He kept us informed and was always kind and courteous. Nick in service went out of his way to make sure we were taken care of. He kept us informed and was always kind and courteous. More
by chaellad
Employees Worked With
Mick Durr
