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Lou Fusz Subaru St. Peters
St. Peters, MO
793 Reviews
At St Peters Subaru we want to be your one stop shop for everything automotive. From a simple and fast oil change or tire replacement to making your next new or preowned vehicle purchase we want to respect your time and handle everything efficiently and expertly for you. We care about building relationships. The Fusz family is very pationate about helping the community and making St. Louis a better place to live for all of us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 793 reviews
October 11, 2018
Exceptional Customer Service Jeff Frazier and the service staff are outstanding! We were half-way through a 2900-mile trip to Vermont when we started hearing a whining sound. Jeff Frazier and the service staff are outstanding! We were half-way through a 2900-mile trip to Vermont when we started hearing a whining sound. Thought it was in the engine. No Subaru dealer in Columbia. Called Lou Fusz Subaru & got Jeff. He thought it might be a wheel bearing. Could take us at 4:15. Drove the 110 mi or so to St. Peters. Expected a day or two delay in our trip for repairs. Got there at 3:30. We were out by 5:30 with a new wheel bearing. Under warranty. Jeff kept us informed at every step of the diagnostic process, and he had the staff do a quick check of the rest of the car for road-worthiness -- all clear. We made the rest of the trip to Vermont without incident. I cannot praise Lou Fusz Subaru enough. We've had 7 Subarus and loved them (living in MT and VT), but if you've not owned one, the service at Lou Fusz alone is reason to buy a Subaru. More
by David
Verified CustomerEmployees Worked With
Jeff Frazier
October 08, 2018
needed knew battery Went out to start my Forester and had a dead battery. Fortunately, I had purchased it at Lou Fusz Subaru St. Peters six years before and had a lifetim Went out to start my Forester and had a dead battery. Fortunately, I had purchased it at Lou Fusz Subaru St. Peters six years before and had a lifetime warranty. They got me right in, replaced my battery (no charge), and had me back on the road in no time! More
by rich.stull
Employees Worked With
Other Employees :
Jeff Frazier, Kristin Matthews, Landon Bigogno, Mick Durr
October 05, 2018
Great service and staff, but greasy hand prints left in car. Jorden was wonderful. Great communication, great service. Everyone I came into contact with treated me with respect and were very caring. Jorden he Jorden was wonderful. Great communication, great service. Everyone I came into contact with treated me with respect and were very caring. Jorden helped me to understand things I know nothing about. I took his suggestions and am very happy with the outcome. There was no pressure on me at all. All final decisions were my choice. Have only one problem, greasy hand prints on the front floor and the back seat and headrest. Do wish your company would consider senior discount and veteran discounts. More
by Peggy
Employees Worked With
Jorden-Landon-Kevin
October 04, 2018
Excellent Service Jeff greeted me with a smile and positive attitude. He gave me good advice and was very thorough about going through what needed to be done. The wait Jeff greeted me with a smile and positive attitude. He gave me good advice and was very thorough about going through what needed to be done. The wait time was reasonable(45minutes-1hr) and when I was all done Jeff helped me get some unwanted stickers off my windows with no hesitation. The staff is wonderful and I would definitely recommend this place to a friend. More
by Brettali
Employees Worked With
Jeff Frazier
October 03, 2018
Poor Service The cashier is rude and short with customers. Service advisor was unclear as to what charges were to be expected. Wait time was unacceptable and the p The cashier is rude and short with customers. Service advisor was unclear as to what charges were to be expected. Wait time was unacceptable and the process was a hassle. More
by btsma1127
Employees Worked With
Jeff Frazier
October 03, 2018
Wonderful This dealership is the best I’ve ever been to and that includes many other makes and models. The staff is welcoming and knowledgeable. Oh, and they ar This dealership is the best I’ve ever been to and that includes many other makes and models. The staff is welcoming and knowledgeable. Oh, and they are on time! Snacks and drinks are a bonus. More
by MARTY
Employees Worked With
Jeff Frazier
October 02, 2018
Good service and staff The service is always good and the staff are friendly and professional. I am surprised how well they treat me even if it has been a awhile. The service is always good and the staff are friendly and professional. I am surprised how well they treat me even if it has been a awhile. More
by JOHNHOF
September 25, 2018
recall for passenger airbag When I picked up my 2010 Subaru Forester the inside was FILTHY. I had just had it washed and cleaned the day before I dropped it off. I dropped it o When I picked up my 2010 Subaru Forester the inside was FILTHY. I had just had it washed and cleaned the day before I dropped it off. I dropped it off Wednesday, and was going to pick it up Thursday. They had plenty of time, to leave it, the way they found it. I realize, that when they removed the dash to work on the airbag lots of dust, etc may have been released. But, again they left debris all over the front seats, cup holders and front foot mat areas. Also, they ran it through the wash, and just let it sit there to air dry. The car I had just paid to have cleaned inside and out was all water spotted! A gentleman working the day I picked it up was nice enough to run it through again, and stand out back and help me to wipe it dry. Then the day after I got home, I was walking up to my car and realized the windshield looked funny. They had left one side (passenger) loose where the plastic runs from the ceiling inside along the windshield and down to the dash. So I had to go back AGAIN and get them to snap that back in. I really feel like when there is an older car, they just do not give it the same attention they would have given a newer one. If I had brought in my 2018 Forester, they would have probably had it completely detailed before I picked it up. I bought my Subaru at a used care dealer, and they detailed my car to perfection when I bought it last year. It may not be a 20,000 dollar car, but it is what I can afford, and I love it! I take pride in my car! It made me very sad, and frankly I felt very disrespected by the mechanics who left a mess in my car for me to clean up! I want to end my comments by saying that the customer service people who work in service department were very nice to me. I do not have names, but a man with tattoos on his arms was amazing. Also, the man who drove me home ( an older man I think Sydney), and the younger man who drove my car out, and helped me wash and dry it off. Thank you to these people who tried to make the experience better for me. More
by transplantinhell
Employees Worked With
I do not know names
September 24, 2018
Excellent dealership Lou Fusz is competitive in their pricing for service and very upfront about repairs. They also will work with you if budgets are a constraint. Lou Fusz is competitive in their pricing for service and very upfront about repairs. They also will work with you if budgets are a constraint. More
by Gene Heist
September 24, 2018
Did Express oil change. The staff was very friendly. We were in and out quickly for express oil change. They explained the details of the twenty-five point inspection. The staff was very friendly. We were in and out quickly for express oil change. They explained the details of the twenty-five point inspection. More
by apalmer
Employees Worked With
Andrea, Jeff Frazier
