Lou Fusz Subaru St. Peters

My favorite all time dealership! Outstanding personal service and customer communication. Skilled technicians. From start to finish my visits to Lou Fusz Subara, St.Peters are first c Outstanding personal service and customer communication. Skilled technicians. From start to finish my visits to Lou Fusz Subara, St.Peters are first class. The best dealership I’ve dealt with More

Great customer service! The vehicle I wanted was not available at the time I had to turn in my lease, but was scheduled for delivery within 10 days. Juan worked with me to k The vehicle I wanted was not available at the time I had to turn in my lease, but was scheduled for delivery within 10 days. Juan worked with me to keep me in a vehicle during the interim period. He kept me informed of the scheduled delivery, giving me regular updates on it's estimated arrival time. Yay, my vehicle arrived earlier than anticipated! I scheduled an appointment with Juan to pick up my vehicle. He made sure to go through all of the new features thoroughly before I left and assured me that if I had any questions or problems I could come back in anytime and he would be happy to help. This is my 3rd Subaru vehicle from this dealership and everyone I have ever dealt with here has been exceptional. More

NEW CAR PURCHASE Overall, a good experience. We like working with Juan and we like the product. It was a very long afternoon what with the waits and paperwork, but Overall, a good experience. We like working with Juan and we like the product. It was a very long afternoon what with the waits and paperwork, but frankly I'm not sure it could have been improved upon. Heck, this is the second Subaru we've purchased from you folks, so you're clearly doing something right. Regards, Pete Hernon More

Great knowledge fair treatment It took 2 radio installs to get my gps right. They are so knowledgeable. Also while waiting for oil changes I have noticed how well others are treated It took 2 radio installs to get my gps right. They are so knowledgeable. Also while waiting for oil changes I have noticed how well others are treated. The answers to trouble shooting seem very good. These guys are first rate. More

ALWAYS AMAZING!!!! The service department is great! Always will explain things thoroughly and kindly. I appreciate the look over on my car to keep me up to date on any m The service department is great! Always will explain things thoroughly and kindly. I appreciate the look over on my car to keep me up to date on any maintence that it will need or needs at the time! More

Fantastic Randy Page was a great salesperson to work with. He answered all of our questions and offered us options in used vehicles. I would recommend Randy t Randy Page was a great salesperson to work with. He answered all of our questions and offered us options in used vehicles. I would recommend Randy to anyone interested in purchasing a Subaru and would definitely recommend Lou Fusz St. Peters. More

Battery/Warranty issue My relatively new Outback would not start. This dealership arranged for an immediate appointment. The technician determined and resolved the proble My relatively new Outback would not start. This dealership arranged for an immediate appointment. The technician determined and resolved the problems with a computer update and battery promptly. The manager kept me up to date on the progress during my visit. I received a new battery under warranty with no extra effort on my part. More

Car in for Service Brought car in for oil change and tire rotation. Jeff Frazier ALWAYS gives great and friendly service. He goes out of his way to answer any and al Brought car in for oil change and tire rotation. Jeff Frazier ALWAYS gives great and friendly service. He goes out of his way to answer any and all questions. More

Very Nice Customer Service Personnel who work in the service department are very customer service oriented. Take time to answer questions and explain various services and costs Personnel who work in the service department are very customer service oriented. Take time to answer questions and explain various services and costs. Would give them an A+ More

When the Manager is too Important! On 928 I had an oil change and they were going to repair the foam between my dashboard and windshield after The oil change Jeff Frazier came out and On 928 I had an oil change and they were going to repair the foam between my dashboard and windshield after The oil change Jeff Frazier came out and told me the repair would take around 2 1/2 hours. I was told there were no courtesy cars left that day so I could make another appointment where I could get a courtesy car. I had an appointment for 1004 and called to see if I could reschedule for the next day on Friday. I told the lady I was talking to that I could only change dates if they had a courtesy car available. She told me that Subaru changed their policy and courtesy cars were only available if your car was dangerous to drive. I asked her why at courtesy car would be available the day before but now that day she said she wasn’t sure and she would have to ask around to see what she could do. Since I was already told I could get a courtesy car I could not figure out why a days difference made it impossible she told me that she would get a hold of someone and get back to me and I said that was fine so she could find anybody right that moment. I asked her how long and when I might hear from her and she said three minutes to an hour so no problem at all. She did call me back and say she still could not get an answer but come on in because if they told me I would have a courtesy car they would get me one. When I went Friday I was told Subaru change the policy you can only get a courtesy car if your car was unsafe to drive. If I am having to bring my car in for the second time to get the same problem resolved with the windshield and I was told I could have a courtesy car I couldn’t figure out what the problem was. I asked to talk to the manager and Matt Woodson gave me a card with the managers number on it. I called and Mick Duff‘s regular number on the card and then the cell phone which both went to voicemail which said he would get back at his earliest convenience. I waited a bit with no response and not knowing if I was staying or if I’d have to leave and make another appointment where I could sit there I called him I called him a lot still no answer. After leaving several voicemails to each number. I told him I thought I should get one because they were going to give me a courtesy car on Thursday but the night today. After a short time he did come out to tell me he was on a conference call and his time is very important. Which pretty much floored me that a manager would talk to a customer like that. He also started explaining that every time a courtesy car went out it was $75 out of his pocket. I asked if it was his pocket or the company pocket. He said Me it was his personal packet. He left the service department and after a few minutes Matt came out and told me to wait a minute they had a car for me. I left with the courtesy car around 10 AM and they called around 5 PM to pick up my car. If I came in to pick up my car I was told that the phone between the windshield and the dashboard would no longer be under warranty because of a sunshade. As we were looking at the paperwork I was shown the paperwork that said this is a one time goodwill repair. They told me that that means if this happens again, which would be the third time, that it would be out of my pocket to get it fixed. It is no longer under warranty. My first question is how someone can cancel the warranty that I have on my car that is less than two years old. Also very concerning is the thought that a sunshade in a Subaru forester could damage parts of the car. For one if that’s a problem with forester it should’ve been told to me and everyone else that has a Forrester. I believe this is a problem with the car not the sunshade and I just want to make sure my warranty is going to be a good also very concerning is the thought that a sunshade in a Subaru Forrester could damage parts of the car. For one if that’s a problem with forester it should’ve been told to me and everyone else that has the Forrester. I believe this is a problem with the car not the sunshade and I just want to make sure my warranty is going to be good . With such great guys such as Matt and Jeff Frazier working there in the service department, why don’t the manager have any respect for his customers. I’m not sure if it because I’m older and a lady that I, as a customer was treated like this or if this is his way with everyone. So sad! More