Lou Fusz Subaru St. Louis

JessieM I think many people are sometimes on edge when buying a new car because of bad experiences they have had with previous dealerships or stories they hav I think many people are sometimes on edge when buying a new car because of bad experiences they have had with previous dealerships or stories they have heard from friends and family. Travis Burch is the Business/Finance Manager and is so gracious and genuine. He handled the extended warranty options and financing. I was actually surprised at the warranty coverage. It is probably the best I have ever seen. They have different warrrenty package options that are probably worth the peace of mind. And working with Travis was a very pleasant experience. I didn’t feel any pressure, and I didn’t feel rushed. I also worked with 2 of the sales people, Ray and Kyle. They were great! Even though they are busy, they make you feel as if you are their only customer. I will definitaley recommend Lou Fusz Subaru to anyone I know looking for car. More

Great service I like working with Lou Fusz. Service seems to get the job done in the time expected and done well. I do wish they’d do a better job with coupons. I o I like working with Lou Fusz. Service seems to get the job done in the time expected and done well. I do wish they’d do a better job with coupons. I often find Lou Fusz coupons after I’ve paid and I forgot to use them. Seems it would be really helpful to me and other customers if they’d just apply the discount because they’re running a special. I really shouldn’t have to stay on top of it when it’s their coupon. More

I've never had a better car buying experience I've got to praise Finance/Business manager Travis Burch. He went the extra mile to get me the financing I needed nto buy the car if my dreams. Felt I've got to praise Finance/Business manager Travis Burch. He went the extra mile to get me the financing I needed nto buy the car if my dreams. Felt like he was honest with me and had my best interest at heart. Thank you Travis!! More

Routine Service Working with Brian made this an easy experience. Quick and thorough for 35000 mile check up. I was met promptly upon arriving. I will make the trip ag Working with Brian made this an easy experience. Quick and thorough for 35000 mile check up. I was met promptly upon arriving. I will make the trip again for all of our maintenance needs More

Professional Service My service on Tuesday was excellent. On Saturday, I had to make two visits because an incorrect part was sold. I received partial a discount. My service on Tuesday was excellent. On Saturday, I had to make two visits because an incorrect part was sold. I received partial a discount. More

Good service, but expensive The service department is very professional and I have never had trouble with the quality of work. Brian Eaton runs an outstanding operation. Over tim The service department is very professional and I have never had trouble with the quality of work. Brian Eaton runs an outstanding operation. Over time, however, the ownership costs of our Subarus have been very high. What is most frustrating is that we always seem to get some discount offer or coupon mailed to us AFTER a service visit. It is on paper and I never manage to keep it or take advantage of it. It would be very helpful if they simply gave us a credit on the account because we are loyal customers--this is the only place we bring our cars for service. More

Diagnosis of engine/road noise My experience for the service visit on 6/18/19 was once again consist with ALL my experiences at the dealership. Brian Eaton always provides excellent My experience for the service visit on 6/18/19 was once again consist with ALL my experiences at the dealership. Brian Eaton always provides excellent customer service as a knowledgeable and helpful professional! Thank you Brian. I have always appreciated you. Repair of my Forester was completed in a timely and thorough manner as always by the Subaru service technician. I am driving my second Forester (2015) and previously owned a 2007. I am entirely pleased with these vehicles. Dans Ellis More

45,000 mile service Brian and the entire service team are friendly and efficient! They get you in and out as quickly as possible. It’s always an effortless process. Brian and the entire service team are friendly and efficient! They get you in and out as quickly as possible. It’s always an effortless process. More

Always a Pleasant Experience I go online to schedule my appointment, which is very easy. When I arrive, Brian Eaton always greets me with a smile. I'm treated with respect and th I go online to schedule my appointment, which is very easy. When I arrive, Brian Eaton always greets me with a smile. I'm treated with respect and the work done on both my cars has always been done properly and within a reasonable amount of time. More

Piece of cake! Everyone was helpful and really nice, from the woman who made my appointment, to the guys in the service, to the cashier. I even enjoyed the loaner ca Everyone was helpful and really nice, from the woman who made my appointment, to the guys in the service, to the cashier. I even enjoyed the loaner car! More