Lou Fusz Subaru St. Louis

service review Oil service check alignment and multipoint check ,which I really appreciate. Also, didn't try to up-sell me something else liked there Toyota dealer Oil service check alignment and multipoint check ,which I really appreciate. Also, didn't try to up-sell me something else liked there Toyota dealer ship did. More

Service review Always very professional. Brian explains everything and answers all questions you might have regarding service. Friendly and efficient. Also love the Always very professional. Brian explains everything and answers all questions you might have regarding service. Friendly and efficient. Also love the fact that a loner car is available if needed More

Problem solved We had noticed noise on left side at high speeds. Brian suggested evaluation, which was done same morning. Wheel bearing was replaced with resolutio We had noticed noise on left side at high speeds. Brian suggested evaluation, which was done same morning. Wheel bearing was replaced with resolution of the problem. We had excellent service. More

Emergency visit As this was an emergency on a busy Saturday morning I was very pleased that Brian Eaton could fit me in right away and I did not have to wait long for As this was an emergency on a busy Saturday morning I was very pleased that Brian Eaton could fit me in right away and I did not have to wait long for the repairs. More

Excellent service Always good service here. Would have been a 5/5 rating but the courtesy shuttle guy was off (or sick) so I could not take advantage of that service t Always good service here. Would have been a 5/5 rating but the courtesy shuttle guy was off (or sick) so I could not take advantage of that service to pick up my car. Otherwise 5 of 5. More

60k maintenance service Requested techs to evaluate tires and battery. They gave me a report that both tires and battery were still in good condition. The very next day, my b Requested techs to evaluate tires and battery. They gave me a report that both tires and battery were still in good condition. The very next day, my battery was dead in a parking lot. Had to call AAA for a jump. They said the battery was end of life and shot. They also said the Subaru tech probably checked the voltage only (which showed 12 volts), but NOT the cranking amps (which showed 1/4 of recommended level) . They gave me print out reports to validate their testing. I then bought battery directly from AAA at that time. Hence, an incomplete test of the battery essentially put me through a 2 hour inconvenience with a dead car in a parking lot. For this reason alone have I given a score of 3 rather than 5. The Service Manager was very apologetic and offered a complimentary oil change on my next visit, of which I was thankful. The issue and fault was with the techs, not the Service Manager. More

Easy in, easy out My wait time was less than expected - I waited in the well-equipped waiting lobby and enjoyed my experience at Lou Fusz Subaru. Friendly and professio My wait time was less than expected - I waited in the well-equipped waiting lobby and enjoyed my experience at Lou Fusz Subaru. Friendly and professional. Also, Chuck is GREAT! More

Great service Good hours. Brian is way cheerful early in the morning, and I got exactly what I wanted; nothing else. He made suggestions, but there was no hard se Good hours. Brian is way cheerful early in the morning, and I got exactly what I wanted; nothing else. He made suggestions, but there was no hard sell at all. More

Routine Maintenance Terrific customer service, with an outstanding sense of humor. Wouldn't go anywhere else. Friendly, knowledgeable and have a solid reputation in the Terrific customer service, with an outstanding sense of humor. Wouldn't go anywhere else. Friendly, knowledgeable and have a solid reputation in the community that is unsurpassed. More