Lou Fusz Subaru St. Louis

Easy, Relaxed, Well Informed We went in with very little knowledge of Subaru's and left with a new car. We had arrived unannounced to Chris Johnson and he did an excellent job of We went in with very little knowledge of Subaru's and left with a new car. We had arrived unannounced to Chris Johnson and he did an excellent job of making sure we were taken care of right away by introducing us to Jared McDonough. Jared walked us through the history of Subaru, all of the benefits of the line and after test driving the cars we settled on the 2019 Outback. He was very well informed and had a good sense of humor. He was pivotal in our decision to buy the car. Nathan Voorhees was quick and efficient, with what is the least favorite part of buying the car, the paperwork! He was organized and had us out the door quickly. It was an extremely pleasant experience and we feel that we got both an excellent deal and quality car. Thank you Reist and Andrea More

Scheduled 70,000 mile oil change & tire rotation My present (2015) and my previous (2007) Subaru Forester were purchased new at Lou Fusz and were always serviced at the dealership. Every service visi My present (2015) and my previous (2007) Subaru Forester were purchased new at Lou Fusz and were always serviced at the dealership. Every service visit has been excellent in terms of customer service and service quality. The consistent quality experience provided by LF staff over nearly 12 years deserves my recommendation that anyone considering a Subaru purchase and service at LF should feel complete confidence in the choice. More

I highly Recommend Lou Fusz Subaru I was helping my Mom look for a new SUV in December 2018 and remembered helping my ex-girlfriend buy a Subaru Forrester in 2014 from Lou Fusz Subaru. I was helping my Mom look for a new SUV in December 2018 and remembered helping my ex-girlfriend buy a Subaru Forrester in 2014 from Lou Fusz Subaru. I thought the dealership did a great job in 2014, and wanted to give them the first opportunity to get my mom a great deal after her lease expired in January 2019. My mom decided to keep her vehicle instead of buying a new one, because of her health problems, but I was so impressed with the new car sales manager, John, that I also wanted to give him an opportunity to get me a great deal. He was a complete professional along with his friendly and courteous salesman, Chuck, and I agreed to an unbelievable deal that same day. I highly recommend anyone looking for a new car, to give John and Chuck from Lou Fusz Subaru the first opportunity to find you a great and honest deal! Todd Kalish More

75,000 mile check Service was efficient; dealer's shop was very clean (a good worker cleans her workplace and tools); work was done promptly; any items I requested were Service was efficient; dealer's shop was very clean (a good worker cleans her workplace and tools); work was done promptly; any items I requested were attended to and solved, as necessary; all questions were immediately answered and satisfactorily explained; waiting area was clean, well stocked with munchies, plus WiFi.; everyone was professional and friendly; my vehicle was prepared and cleaned, ready when I returned. More

Routine checkup My scheduled six month checkup was “painless”. I was taken right on scheduled appointment time, and the recommended services were performed in a timel My scheduled six month checkup was “painless”. I was taken right on scheduled appointment time, and the recommended services were performed in a timely manner. In addition, I was told that I had some damage done to the underside, probably from running over an object in the street (indeed, I had run over a rock in the road a few months before, and they would fix it when the needed part came in at no cost to me, as it is a covered service. More

Great Service Brian Eaton always gives me great service, I respect his guidence on work that needs to be done to my car. An all round great guy. Brian Eaton always gives me great service, I respect his guidence on work that needs to be done to my car. An all round great guy. More

Very efficient. Service rep was Very knowledgeable and efficient. The waiting room was comfortable with large screen TV, coffee, water and other refreshments, however Service rep was Very knowledgeable and efficient. The waiting room was comfortable with large screen TV, coffee, water and other refreshments, however there were no donuts or cookies. This would be a welcome addition. P.S. The time that the rep approximated was accurate. More

60,000 service Easy to schedule on-line with a service date within a week of my booking date. I had a last minute conflict with drop off time and Brian accomodated o Easy to schedule on-line with a service date within a week of my booking date. I had a last minute conflict with drop off time and Brian accomodated our later drop off. Brian called to communicate issues found and cost to fix. Service was completed within a reasonable amount of time. More

Trusting the professionalism and work of the Subaru team They are pleasant to work with. I trust their knowledge and honesty. I have been coming to them for 20 years. Bought or used Subaru’s for my 4 childre They are pleasant to work with. I trust their knowledge and honesty. I have been coming to them for 20 years. Bought or used Subaru’s for my 4 children and never had trouble with any of their cars. I also like the new location and sitting rooms. One room has the TV and the other is the quiet one for readers or those needing computer time etc. they are fast too with the work. More

Outback 30k They put me in a loaner car, and completed the service without a hitch. One minor hiccup with the cashier not applying a coupon was resolved the next They put me in a loaner car, and completed the service without a hitch. One minor hiccup with the cashier not applying a coupon was resolved the next day. More