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Lou Fusz Subaru St. Louis

Creve Coeur, MO

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1,387 Reviews

900 N Lindbergh Blvd

Creve Coeur, MO

63141

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Showing 1,387 reviews

January 22, 2019

Efficient There was problem with window. Rapidly fixed. I was happy that my window was repaired rapidly, so as to not impact my work day. Thanks! More

by Suberator2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clancy
Feb 20, 2020 -

Lou Fusz Subaru St. Louis responded

Thank you for your time and the wonderful review. We value your business!

January 21, 2019

Where is Lou Fusz follow up after sales service??? Lou Fusz didn't want to recognize I have a life time oil change agreement after I purchased the car from Lou Fuse. The sales agreement is for free o More

by YMASNOOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Eaton
Feb 04, 2019 -

Lou Fusz Subaru St. Louis responded

Ymasnoom, can you please reach out to Nathan Voorhees, the general sales manager at the store. He can be reached at nathan.voorhees@fusz.com. He is interested in hearing all of the details of your story so that we can attempt to make the process smoother. We appreciate you sharing your experience and hope that we can improve on your next visit.

January 14, 2019

Alternator replacement. Alnernator problem. Engine light on. Dz. With bad alternator. I had to return b/c I did not have mu copy of an extended warranty. I was able to be More

by John from St. Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
Feb 20, 2020 -

Lou Fusz Subaru St. Louis responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

January 12, 2019

Customer service? Had a 10:15 appt for an airbag recall. Was told it may be a two hour service. Decided to drop it off the day before since we’re an hour away and wante More

by Interesting
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Eaton
Feb 04, 2019 -

Lou Fusz Subaru St. Louis responded

Thank you for bringing this to our attention. It sounds like your repair was setup without us having the parts available. This is a communication issue that is our fault and we will use your story as an example of how we can improve our appointment setting process. Sorry that you had to take so much time to just have to return at a later date. Please reach out to our general sales manager, Nathan Voorhees at nathan.voorhees@fusz.com. He would like to offer you a resolution and attempt to makeup for what resulted in a poor visit for you.

January 11, 2019

Service Brakes, rotation, filters, and oil. The team did a great job! It’s too bad that the curtesy vehicle program ended though. That’s going to make future More

by Zoomzoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
Feb 20, 2020 -

Lou Fusz Subaru St. Louis responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

January 08, 2019

Six month checkup Brian is always dependable and all work is completed within the time that he estimates. Comfortable surroundings in the waiting area, and all employe More

by sandyrkahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
January 06, 2019

Easy fix for you I asked service guy to look at what I thought were paint chips it’s sap asked help to remove no deal it was a 30k car and I bought if from you. A lit More

by debbiedxn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Eaton
Feb 04, 2019 -

Lou Fusz Subaru St. Louis responded

Debbie, thank you for sharing your story. We are sorry that we were not able to repair the damage on your vehicle as a complementary service. We appreciate you purchasing from us and we hope that you decide to service with us in the future. If you have any further concerns, please reach out to our management team and we will attempt to assist.

January 02, 2019

Great service and mechanic Great service and service advisor Brian Eaton very professional and courteous work was completed when promised and Brian called several times with upd More

by STEVEWALLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic Paul Moxey, Brian Eaton
January 02, 2019

Buying a Car at Lou Fusz I never have to worry about my automobile needs with Lou Fusz. I believe this is my fourth new car I’ve bought with this dealership. I love the new lo More

by RAS11965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eaton, Hunter Jackson, Nathan Voorhees
January 02, 2019

Very Happy To Be A Part Of The Lou Fusz Family! My wife and I had made the decision about 10 months ago, that after a new job and a little more income, it was time to make our first NEW vehicle purc More

by Churchdogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Molloy, Hunter Jackson, Nathan Pitchford
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