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Lou Fusz Subaru St. Louis
Creve Coeur, MO
1,387 Reviews
#whybuyLFsubarucc At Lou Fusz Subaru - St Louis, it's not just about buying a car. It's about finding the right car for YOU. That means, we take the time to get to know you...your aesthetic preferences, your hobbies, and your driving habits.
This is true regardless of whether you decide to lease or buy a new Subaru. For, whether you're "together" two years or 20, Lou Fusz Subaru - St Louis wants to make sure you never regret your decision. #mysubaruuniverse
Of course, we pay just as special attention to used car consumers, who flock to Lou Fusz Subaru - St Louis from Ballwin, Webster Groves and Chesterfield, for our convenient location and stellar used car selection that's really more "like-new" than it is "used".
Lou Fusz Subaru - St Louis even has your new Subaru and used car financing covered. And, our state-of-the-art auto repair center is more than capable of meeting all or your routine maintenance and auto repair needs (e.g., oil changes, tire rotations, and alignments).
Want to do it yourself? Lou Fusz Subaru - St Louis fully appreciates handy drivers. To help, we carry a comprehensive collection of Subaru-certified parts (i.e., air filters, oil filters, tires, batteries, and more). And you know what Subaru certified parts means? Peace of mind.
To learn more about Lou Fusz Subaru - St Louis, please feel free to contact us online or by phone. Otherwise, visit us in person at 900 N Lindbergh Blvd. We hope to have the pleasure of meeting you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,387 reviews
November 16, 2015
Easy Purchase All of the sales staff were very helpful. This is my third Subaru & fourth car from Lou Fusz and have always been satisfied. Very easy to use the gu All of the sales staff were very helpful. This is my third Subaru & fourth car from Lou Fusz and have always been satisfied. Very easy to use the guaranteed trade in program. Mike talked me through the advantages/disadvantages of 2015 vas 2016. I went with the 2016 based on new features available. But never any pressure. One year I went to a different dealership for my Subaru because it was more convenient, but I will never make that mistake again. The service department is top notch. More
by dotbiker
Employees Worked With
Michael Steele, Brian Eaton
October 02, 2015
Pathetic experience- would rate it a 0 if I could I have never had a more discouraging and maddening car buying experience than what I was subjected to at the Lou Fusz Subaru dealership. I have been I have never had a more discouraging and maddening car buying experience than what I was subjected to at the Lou Fusz Subaru dealership. I have been researching, looking at, & driving many car brands over the last couple of weeks. I have narrowed my search down to about 2 or 3 cars and I will purchase one of them in the next 30 days. I went in to this dealership to talk to a sales person and test drive the Subaru WRX. For those who don't know, it's a common 4 door sedan that sells for around $30,000. I was told right up front that I would need to sit down and work out a deal first before driving the car! WHAT? How do I know that I even want the car if I can't drive it? Exact words from the sales guy "people who buy these cars don't even want a couple of miles on them" I am people who buy these cars and I would take some miles on them, that is, if I could test drive one. Really you can't even drive it? It should be the dealerships responsibility to have a car to test drive. What type of sales strategy is this? No customer service skills and no exceptions from a supposed Subaru policy. Really? I was professionally dressed, ready to buy, and was very polite the entire time. Well needless to say, I am not buying from this dealership. Many people are hearing about this incident too. I even ran into the manager on my way out and he said pretty much the same thing. These cars need to be protected from people who really drive them hard on a test drive. Really, I look like the type that would abuse a car that I am going to buy. Besides, I am sure you would be sitting right next to me. I already have a nice car and they could clearly see that it was in mint condition. This would be a second car. Wake up people, this is a 30k sedan, not a high end Lexus or Mercedes. Would you buy a house by only looking at the outside. No, you cant walk through the house to see everything else. Give me break. Good luck with your strategy of not letting buyers try out your product and then spend their hard earned $30,000. The saying I have heard by many about Lou Fusz is that the name should be "You lose" I agree now! Actually they lost this time, I am buying my car elsewhere! Also, I had my son with me. What a great first time experience he had with his eyes wide open. You lost the next generation of car buying too. More
by justfamily
Employees Worked With
David Arbogast, Michael Steele
September 23, 2015
Great car and great deal! Our salesperson was Christopher Smith. He was great! They didn't have what we wanted in stock so we ordered the car. It was delivered much faster t Our salesperson was Christopher Smith. He was great! They didn't have what we wanted in stock so we ordered the car. It was delivered much faster than we expected. We love the Subaru Outback! We got a very good deal and we would certainly go back to Lou Fusz to buy again. When we picked up the car, Christopher was very thorough in showing us the features of the car. We took ours for a test drive with Christopher before we signed the papers. It was a great all around experience. More
by Rebecca
Employees Worked With
Rick Summerfield, Christopher Smith (#subarusmith), Rick Summerfield
September 20, 2015
Purchase 2016 Outback We were assisted by Christopher Smith. Finding an available Outback was a lot of work for Christopher. In the end, the color, model and extra's that We were assisted by Christopher Smith. Finding an available Outback was a lot of work for Christopher. In the end, the color, model and extra's that we requested was found. Christopher went over the entire car with us explaining everything. Great experience. More
by mika
Employees Worked With
Christopher Smith (#subarusmith)
September 19, 2015
pleasantly fast and efficient we were very happy with chris smith's service : we arrived at a deal quickly , got the car within 2 weeks , were shown exactly where what and how abou we were very happy with chris smith's service : we arrived at a deal quickly , got the car within 2 weeks , were shown exactly where what and how about our new subaru , taken for a spin, etc. . the only 'fly' in the soup has nothing to do with our sales process but with the availability of services like oil changes , etc. ; THERE ALWAYS SEEMS TO BE A WAITING PERIOD OF A FEW DAYS ! after having purchased a new subaru i wanted my old subaru checked out and went to my firestone station for the above mentioned reason ....: they needed to order 2 parts from subaru and then were supplied with only 1 part - by accident . i was not happy . this is a service which could be improved ! More
by seemann, anne
Employees Worked With
Christopher Smith (#subarusmith)
September 08, 2015
Good Experience Overall good but took a little longer than I would have liked. Waited a long time for pricing of trade in and financing. I was happy though. Overall good but took a little longer than I would have liked. Waited a long time for pricing of trade in and financing. I was happy though. More
by ckjajldjfo
Employees Worked With
Michael Steele
September 08, 2015
Purchase new outback We had a very professional experience with the sales process. We were kept well informed throughout the sales experience. I can recommend this deale We had a very professional experience with the sales process. We were kept well informed throughout the sales experience. I can recommend this dealership to those looking for a new Subaru. More
by Bob
Employees Worked With
David Blanke
September 06, 2015
Worth the wait My buying story is one of finally getting the car we wanted but not as quickly as we wanted. However the dealership was very nice to let us borrow a c My buying story is one of finally getting the car we wanted but not as quickly as we wanted. However the dealership was very nice to let us borrow a car to get us through the wait time. The actual delivery experience was very good and the price was fair. The foresters are popular autos and the demand is high for them, so wait times can be expected. I am satisfied with the purchase experience. More
by brat
Employees Worked With
Bob Schneider, David Blanke
September 03, 2015
They very perfitional and just great experance super good experance saleman was great to deal with financing was great to and Gm the Manager was super will buy next one there and highly recomended super good experance saleman was great to deal with financing was great to and Gm the Manager was super will buy next one there and highly recomended Thank Kevin More
by kwisdom1
Employees Worked With
Christopher Smith (#subarusmith)
August 30, 2015
Great assistenace from the salesman Overall it was a great experience. The sales person I dealt with (Chris Johnson) was the most helpful and professional sales person I have ever worked Overall it was a great experience. The sales person I dealt with (Chris Johnson) was the most helpful and professional sales person I have ever worked with in all the years of purchasing care (going all the way back to my first purchase in 1973). The person I worked with (sorry I can't recall his name) on the financing piece was also helpful and patient. The only person i was a bit disappointed in was the person (that I never met) who tried to dicker with me on the trade-in price. I knew what the car was worth having checked 5 different sites who help establish estimates on trade in cars, then set an average on those figures. I said that is what I was expecting on my trade in and he/she started trying to fudge things. I was getting VERY close to just getting up and walking out but Chris went back and talked to him/her again and came back with the price I wanted. His efforts saved the deal from falling through. More
by Parrothead
