Lou Fusz Subaru St. Louis

Couldn't ask for a better experience From the moment I first contacted Lou Fusz in St. Louis, I knew I was in good hands. I had a few questions about a vehicle that showed up on the websi From the moment I first contacted Lou Fusz in St. Louis, I knew I was in good hands. I had a few questions about a vehicle that showed up on the website, but didn't have a lot of details regarding its current status. I asked Dave about the vehicle and he said he would investigate the situation and get back to me. He returned my call within 20 minutes and explained the situation. I really wanted to purchase a certain color (the one on the website), but the dealership had other colors on the lot. I made an appointment to test drive the vehicle. When I met Dave in person for my test drive, I was put at ease by his calm and warm personality. He knew the details of the car, he answered my questions honestly, and he treated me with respect. This last point was arguably the most important. I had previously visited Lou Fusz Subaru in St. Peters and Dean Team Subaru when looking for this vehicle. Neither salesman I worked with took me seriously or wanted to work with me to get the deal done. Dave was professional, courteous, and helpful the entire experience. On the morning of my appointment to purchase the car, I met with Dave and we walked through the numbers. I was hesitant about the monthly payment so he brought out Rick Summerfield to walk me through it. I had a lot of questions for Rick and he was extremely upfront. He helped me understand how the process worked and how my monthly payments would change based on the numbers. After speaking with Rick, I talked with Dave some more and we were able to negotiate to a more favorable price with the blessing of John Molloy. I had met John on the day of my test drive, and he too, treated me with respect, which meant a lot to me. The new price placed my monthly payments in a range that worked for me. Once I signed all of the paperwork with Dave, I went into Rick's office and signed everything with him. Rick, like Dave, was extremely honest. Both were unlike the usual car salesman/snake oil salesman that plague modern day dealerships. Rick walked me through all of the optional warranty/coverage purchases, but since he knew I wanted my monthly payment to be at a certain place, he didn't pressure me. After signing everything with Rick, I waited for the vehicle to return to the dealership from its final detail. Once it arrived, Dave changed the license plates from my trade-in, cleaned them to a pristine condition, and walked me through every single feature of my vehicle's interior features. He made sure my phone properly synced and more importantly, he made sure I was aware of a few tricky settings that I needed to adjust to my own personal liking. I first called Dave on a Wednesday morning. It was completely by chance that he was the one who picked up the phone, but boy was I glad that he did. I test drove the vehicle on Thursday afternoon. I purchased the car Friday morning. I could not have asked for a better vehicle purchasing experience. More

Subaru Number Five Our fifth Subaru is the second one we've purchased at Lou Fusz Subaru. Chris Smith and Rick Summerfield made the process very smooth and transparent. Our fifth Subaru is the second one we've purchased at Lou Fusz Subaru. Chris Smith and Rick Summerfield made the process very smooth and transparent. We know where to go for number six! More

Can't be trusted I was quoted a lease payment that was $100 higher than what is advertised on their website. I was told that the payment advertised on the website was I was quoted a lease payment that was $100 higher than what is advertised on their website. I was told that the payment advertised on the website was incorrect. I told them that I know what the payment should be since I had already done the calculation. They said they would lose money leasing a vehicle at that payment and that I did not know what I was talking about. They said they would honor the price but continued to argue that the website was incorrect. This is the same monthly payment that has been advertised for months and it is still being advertised. If it is incorrect then why haven't they corrected it - because it is completely accurate. I beat their "incorrect" advertised deal at another Subaru dealer without even having to negotiate. These guys played with everything they could to manipulate the price but not everyone is as stupid as they think. You may think you are getting a good deal here but they will screw you a million different ways . They can't be trusted. Take your business elsewhere. More

Very professional and extremely patient We had no experience with the Subaru brand but had read the glowing reviews and listened to Subaru owners. And, after looking at all the models and We had no experience with the Subaru brand but had read the glowing reviews and listened to Subaru owners. And, after looking at all the models and driving a few, I was convinced we made a good choice. The Outlook was our clear preference. Chris Smith was ous salesman and he answered all of of our questions and made the purchasing process pleasant, fair, and pressure free. Rick Summerfield finished our deal quickly and professionally. Lou Fusz Subaru has gained another respectful customer. More

Awesome sales staff, very comfortable! I had been looking for a newer wrx since mine had some miles on it and I saw one they had on the lot that looked perfect. They helped me understand ev I had been looking for a newer wrx since mine had some miles on it and I saw one they had on the lot that looked perfect. They helped me understand everything I needed to about the car quickly and comfortably. Usually buying a car is a stressful experience and I had almost none dealing with Christopher Smith and Rick Summerfield. He got me a great deal and worked with me every step of the way and checked up on me very regularly. Very happy with my new wrx and Lou Fusz Subaru. More

Best Car Buying Experience Ever! No pressure and everything about the car was thoroughly explained. Left the dealership fully confident that I knew everything basic. Chuck Molloy wa No pressure and everything about the car was thoroughly explained. Left the dealership fully confident that I knew everything basic. Chuck Molloy was so helpful and patient! Going back to learn about the some of the more advanced "bells and whistles". Everybody in the dealership was friendly and helpful! More

Great result The first salesman I dealt with (who wasn't kept there very long!) messed things up a bit but management all the way up to Pete Fusz made everything m The first salesman I dealt with (who wasn't kept there very long!) messed things up a bit but management all the way up to Pete Fusz made everything more than right. Christopher Smith was great, even staying after closing when I picked up my car to make sure I understood everything I needed to know about the car. I didn't receive any financing pressure at all from Rick Summerfield and my initial service experience with Brian Eaton was very helpful. More

Service was good. The service of the dealer was quite good. The dealer treated us friendly and did teach me how to use my car in very detail. The service of the dealer was quite good. The dealer treated us friendly and did teach me how to use my car in very detail. More

The whole experience was smooth and simple. I'm a disabled Veteran ( member ID. 1219688713 ) with a panic disorder. Stephanie , Mike and Ryan were so thoughtful ,aware and kind. I never once was I'm a disabled Veteran ( member ID. 1219688713 ) with a panic disorder. Stephanie , Mike and Ryan were so thoughtful ,aware and kind. I never once was uncomfortable. I found all of them easy to be with. . Stephanie was amazing, she took care of everything. I feel like they were honest and cared about what I need. I recommend them highly ! Thank you Stephanie, Mike and Ryan. Stephen Asher More

From purchase to follow up questions My purchase experience went smoothly and there were many questions I had weeks later. All my questions were addressed on site professionally. With all My purchase experience went smoothly and there were many questions I had weeks later. All my questions were addressed on site professionally. With all the new extras on my Suburu I felt a bit overwhelmed. I was encouraged to comeback as often as I needed, to learn how to best take advantage of all the safety features and other new options that were on my new 2016 Forester. More