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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,036 Reviews

2,036 Reviews of Lou Fusz Mazda - Service Center

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June 03, 2022

Kept me informed and was very timely and courteous. Nice and clean waiting room. Will certainly continue to use More

by PATB.1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Jun 06, 2022 -

Lou Fusz Mazda responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

June 02, 2022

Dane was great; but, there is a metallic scraping/ grinding noise coming from the lower, right, front end of my car that make me think the repair was not completed correctly. Also it took WAY too lon More

by VFERRIS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Kronkle
Jun 03, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

June 01, 2022

Great service team and very exceptional service. Timely on service of my vehicle and keeping me updated More

by jeff4164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell
Jun 03, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

May 27, 2022

Very professional in their dealings with me and recommendations for what to address in the vehicle. It was very helpful to have a courtesy car. More

by MOSTELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service people
May 27, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again. Please let us know how we can give you a five-star experience next time!

May 27, 2022

I’ve visited Mazda twice since I’ve been in town and each time they were kind and professional. Even with the circumstances of having a shortened staff, they were nonetheless attentive and helpful. If needed More

by jtharrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Krankel
May 27, 2022 -

jtharrice responded

The staff was friendly. Dane was highly attentive. He was determined to find the issue with my vehicle, which was a rather dangerous one, and in the end he and all staff that worked to resolve it I am so grateful for. Thanks to the mechanic (I think his name was Roy) who actually got my car to act up so there could be a better determination of the problem. Also, I cannot express enough how informative the video demonstration was. Keep up the great work guys! Thanks for all you do.

May 27, 2022

This facility is precise, kind, tech savvy. Sean D. has top notch customer service everytime! More

by Chris Krueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean D.
May 31, 2022 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 27, 2022

I want my air conditioner fixed it lasted I day and stip working. I refuse to come back again. It was a terrible job and I paid 116.00 for nothing. I brought car from you before but hopefully never again. More

by djohnsonrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
May 31, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

May 19, 2022

Quick, efficient and friendly service. Easy in, easy out. Will do it again in the future! More

by irabergmancpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lou Fusz Mazda responded

We are happy to hear about your experience in our store! We look forward to seeing you again soon!

May 19, 2022

The price. On the internet the switch cost 65.00 But your cost 135.00. The4 stars was because of the courtesy .I was told all discounts was applied to my bill More

by VERMERELLISHERVEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
May 23, 2022 -

Lou Fusz Mazda responded

Thank you for bringing this to our attention. We will be passing your message along to management and we hope to see you again.

May 19, 2022

Always friendly service and nice employees. They always greet and keep me informed on the status of my vehicle. More

by DICKINSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell, Shawn Degrasso
May 23, 2022 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for choosing our store. We hope to see you again!

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