Lou Fusz Mazda - Service Center

Mrs. waited 3 hours for an oil change. Lack of communication totally UNACCEPTABLE! I would like to know how this could happen. communication totally UNACCEPTABLE! I would like to know how this could happen. More

The customer service was wonderful, I appreciated all the help that I received from Macey help that I received from Macey More

When I called I was in a desperate position and really needed my car repaired. The advisor worked to get me in and a loaner car. Told me wasn’t sure how soon could get it done, but to my surprise it was d needed my car repaired. The advisor worked to get me in and a loaner car. Told me wasn’t sure how soon could get it done, but to my surprise it was done the next afternoon. More

I had a very pleasant experience buying my first car. I felt cared about and valued I felt cared about and valued More

Quick and helpful. I brought my 2013 CX-5 in and they were able to run diagnostics, safety and emissions tests, replace my tires, align and general check-up and they we I brought my 2013 CX-5 in and they were able to run diagnostics, safety and emissions tests, replace my tires, align and general check-up and they were done the same day with high quality work and decent prices. More

great dealership & service department! quick to diagnose the issue and give an estimation of fixing everything quick to diagnose the issue and give an estimation of fixing everything More

Appointment was made for a Friday. Told person making appointment that I would need a loaner car. She said no problem. Show up for my car drop off and the service person says that they Told person making appointment that I would need a loaner car. She said no problem. Show up for my car drop off and the service person says that they don’t loan cars out on Friday’s because they will be out all weekend. I said the person that made the appointment said that everything was good to go for the car drop off. The service person replied, “she’s a receptionist.” I replied, “what does that mean?” She did not answer that question. Not a very good look for the service department to make the customer feel guilty for asking for a loaner car, and then also blaming “the receptionist” for making the appointment. How does a customer know the appointment protocol of a service department on who can and cannot make service appointments and what they can or cannot do when making the appointment? And why make the customer feel bad for making the appointment to begin with? A bit disappointed at the whole interaction with that person in the service department. More

They are alway Friendly and fast. Nice facility. Comfortable Customer lounge. Always on time. All I could ask for. Nice facility. Comfortable Customer lounge. Always on time. All I could ask for. More

Great people prepare and knowledgable and professional The service is excellent and I would not buy another car from any other dealer. Kai is very professional and knows his business and how to make happy The service is excellent and I would not buy another car from any other dealer. Kai is very professional and knows his business and how to make happy his clientele More

The fix was prompt. Car was washed as noted but not vacuumed. The app should be easier to use for service. Seems disconnected. Car was washed as noted but not vacuumed. The app should be easier to use for service. Seems disconnected. More