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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,033 Reviews

2,033 Reviews of Lou Fusz Mazda - Service Center

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October 06, 2023

First two oil changes have been nothing short of wonderful. I don’t even mind driving from Cape Girardeau! More

by jjkb25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Oct 06, 2023 -

Lou Fusz Mazda responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 04, 2023

Service department doesn’t take good care of your car while they have it. Smelled like cigarette smoke when I picked it up. Not the first time. Manager was supposed to call me. Has not called. Very disap More

by randinoinrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macey Oates
Oct 06, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 03, 2023

Expert sales staff was able to answer all my questions about the vehicle. No pressure in the purchase and everything went smoothly also gave good value on the trade. More

by webercaine
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Coffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Lou Fusz Mazda responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

October 03, 2023

It would’ve been nice if the young man would’ve actually actually went over the entire way that the radio and the streaming of the music goes I had to turn around and come back because I we didn’t go over t More

by pamela100
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kincaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Medsker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

October 03, 2023

Not happy with the rate of interest besides and global pilot program, zero offers were given and was most like buy or leave More

by SATISH
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Zach Higdon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Luraschi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Derleth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Medsker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Coffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macey Oates
Oct 06, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 01, 2023

Timely service (just an inspection), accurate description of wait time and helpful and friendly.people More

by elizabethmacones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 03, 2023 -

Lou Fusz Mazda responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 28, 2023

3rd car bought from there. Will always go back. The people are great and helpful! More

by jpritch713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Medsker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Coffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macey Oates
Sep 29, 2023 -

Lou Fusz Mazda responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

September 27, 2023

Straight forward simple process. Had no surprises during the whole process and got a fair deal. More

by phil.schaefer
Recommend Dealer
Yes
Employees Worked With
Kyle Kincaid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Medsker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Lou Fusz Mazda responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 25, 2023

This dealership went above and beyond in helping repair my vehicle while visiting my family in the St. Louis area over a holiday weekend. They fit me in last minute after another Mazda dealership said no. More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Sep 27, 2023 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

September 24, 2023

I appreciate the quality of work and attention to the needs of the client as well as accommodations like a complementary loaner vehicle provided for one’s convenience. More

by drdonnierjonessr871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 25, 2023 -

Lou Fusz Mazda responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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