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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,033 Reviews

2,033 Reviews of Lou Fusz Mazda - Service Center

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November 30, 2023

They were friendly and professional. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. More

by Ctwaggs
Recommend Dealer
Yes
Employees Worked With
Kyle Kincaid
Nov 30, 2023 -

Lou Fusz Mazda responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 30, 2023

Provided professional service and assistance in a timely manner. The diagnostic test was very helpful. More

by Jo Ann Reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian -Service Dept , Macey Oates
Nov 30, 2023 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 29, 2023

I was confused with the extra charges like a basic oil change is $87 , how did my bill end up over $100 even with taxes, there was a bunch of little charges that didn’t make sense so I would prefer to go More

by Dani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macey Oates
Nov 30, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 29, 2023

Staff was very kind, customer lounge was clean and was accommodating, overall I would highly recommend this dealership. More

by CRABRANGOON.350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Nov 30, 2023 -

Lou Fusz Mazda responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

November 24, 2023

Long wait The wait was long I missed a meeting because of the extended wait More

by julie.bergfeld
Recommend Dealer
No
Employees Worked With
Macey Oates, Macey Oates
Nov 27, 2023 -

Lou Fusz Mazda responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 23, 2023

Excellent The service was excellent The service was excellent and the people were really nice and very helpful and very informative as well More

by maikel.aideloje
Recommend Dealer
Yes
Nov 27, 2023 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 23, 2023

Good experience Everyone was friendly and helpful and the service on the car was well done! More

by nsmagnuson1
Recommend Dealer
Yes
Nov 27, 2023 -

Lou Fusz Mazda responded

We appreciate you. Thank you for choosing our store, and we will be passing your message along!

November 22, 2023

They provide excellent service and there are friendly service advisors! I have been a customer since 2009. More

by CJDST95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell, Shawn Degrasso
Nov 27, 2023 -

Lou Fusz Mazda responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 18, 2023

Awesome, professional, excellent service, prompt, friendly customer services, clean,go out of there way to keep customers happy More

by verdielong61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, Macey Oates
Nov 21, 2023 -

Lou Fusz Mazda responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 17, 2023

Very friendly. In my opinion,it took a little long to do an oil change but I'm no expert. More

by sas2672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Oates
Nov 21, 2023 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

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